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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Received many facial cleanser products this year was hoping to have a better variety. Did not have a few of the items in the picture in magazine info Winter Box
I just got my box. Haven't opened it, but I ordered it on the 6th you shipped it on the 8th and I received it on the 10th. 6 days! I'm so impressed,
Yay! We are glad to hear that you have received your box right away, Barbara! Thanks for your feedback and we're excited for you to try out your Winter products! Xo
So quick and helpful! The box and a few pictures added and quick and easy help!
Hi Stephanie! Thank you so much for your feedback and we are sorry to hear about what happened! We are happy that we were able to help you resolve your concern! Xo
I've only had to contact customer service for 2 issues. Both were resolved quickly (once the long wait was over while in the queque) by fff agents. Friendly, efficient, and helpful. My questions were answered and a resolution to my damaged item was satisfactory. I'm fairly new to fff and I think they are doing a fantastic job. These times are difficult for many of us and anywhere we can receive a ray of sunshine is a welcomed thing. I look forward to my boxes and items coming in the mail and I love being able to try "new to me" products and brands. I've only received a small handful of items I ordered that I didn't like, but have found several brands/items that are now going to be staples for me. The community boards have been great and I feel the positivity from them.
Hi Bonnie! We are so happy to hear that! Your feedback means a lot to the entire team! Thank you for being a part of the FFF family! Xo
The other person jack dropped the ball. I was sad hoping this has betaken care of.
Hi Sally! Thank you for taking the time to review! We appreciate this review and look forward to many more seasons together! Xo
Why fill out a the profile information and allow you some choices each month when you don't follow the profile info nor do you give the choices picked? Yes, products a good or high quality. I don't need a blanket in every box or 2-3 hair care products in each one (which I rated the lowest on my profile for preferences). I can only give away so many items a month as gifts before I would really like a few myself.
Hi Kelly! We are sorry to hear about your experience! We indicated in the Personal Survey that the items you like and want are not really guaranteed to be in the box as it is just our tool to determine the needs of our valued members every season, in general. It's why we have the customization option for everyone. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I did wait awhile but once I was connected to Liane she resolved my issue very quickly
Hi Antoinette! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I have been a customer with FabFitFun for about 2 years now. My latest Winter box showed 'delivered', but I did not get it. I contacted FFF via email and in 24 hours, I had a resolution from Jack! He was knowledgeable, friendly and professional at resolving my mysterious missing box. My replacement box is on the way and I can't wait to open it to receive it to get all my 'fun' quality items, some for me, some for gifting for Christmas.
FabFitFun has my business for many more years to come
Hi Patty! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Excellent customer service. Analyn was fantastic. Every company should have a customer service representative like her. She made my day!
Hi Evelyn! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
FFF gives a unique experience by allowing buyers to try new things at an inexpensive price. I want to add one caveat to my dealings with the company. FFF is not known for quick shipping. So be patient and there is a reward at the end of what will be a lenghty process in receiving items.
Hi Mary! Thank you for taking the time out to leave a review! We appreciate your feedback and will pass it along to the team! We look forward to sharing more seasons with you!
I have noticed when I had my own problem with this company is that if there is not a problem, it is okay. If there is a problem, the run around is terrible. I was supposed to get my box a month ago and have had an email from the shipper saying that it is damaged and that I needed to contact the company. All that I have gotten is a runaround from the company with nothing else said than to wait it out. I find that unacceptable and am having a hard time finding out what to do about the situation. It seems like this problem is not uncommon so watch out.
Hi Sandra! This is not the type of experience we want you to have. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I use to love fabfitfun. I spent an hour waiting for a customer service representative just to find out that fabfitfun lost my box a month ago. Then the products that I requested were not available and I have to wait an additional month for the box. I would expect them to at least use expedited shipping and give me a refund or something since it is two months late and I am not getting the products I requested. I specifically became an annual member to customize my entire box and then they fail at the one task. I have originally loved fabfitfun but I am very saddened by this experience.
Hi Emma! We are sorry to hear that your experience with us was less than ideal. We’re always looking for new additions or changes to ensure we are shipping boxes as efficiently as possible, and work toward a seamless delivery experience! We appreciate the feedback and hope to surpass your expectations in the future!
I have received low quality bizarre items. Several which have been repeat items.
These boxes are obviously second hand junk.
I believe if you don't get back to the high quality Fit Fab Fun, you will go out of business. I am a long time customer and this last box was the worst ever.
I have canceled my subscription. Who ever is in charge of buying products, should be fired.
The only saving grace was your C. S. rep.
Hi Barbara! We appreciate your honest review. We always work to introduce our members to new and exciting products each season. All members, both Seasonal and Annual, have the opportunity to customize some of the items in their box during the designated window, in order to receive a variety of items that align with their interests! Thanks for your input and we hope to have the opportunity to surpass your expectations in the future!
Efficient helpful did the request quickly without going on and on about why I wanted to cancel.
Hi Cindy! Thank you so much for your feedback! We're glad to hear you had a great experience with us! We'd love to have you back in the FFF family if the time is ever right again in the future!
I had a package that did not make it to my door. I received an email telling me it was delivered. I let FabFitFun know it didn't show up. Within a couple of days I received a refund. What a great company!
Thank you so much for your feedback, Gretchen! We are happy that we were able to help you resolve your concern! Xo
I had a good experience with FabFitFun customer service today, as the FabFitFun customer service representative helped me to arrive at a good conclusion to my issue. The rep was very helpful, personable, and thoughtful. I will definitely be forever grateful for her assistance, and help! Thank you FabFitFun!
Hi April! Thank you for the wonderful review. We always want our members to be happy with the items they receive in their seasonal box and we're happy that we are able to hit the mark for you! Xo
I've honestly never experienced such amazing customer service! The company itself is amazing, and the people go above and beyond to keep their customers happy.
Hi Hannah! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! Xo
Excellent helped me so much. Didn't stop till he did. So happy with FabFit and glad to be Annual Member. Thanks for having such a great staff
Hi Deborah! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
It all started with not getting an email to customize my winter box not even a notification from the app. When I went to go check the app to see when customization was going to be opened I found out I had missed the window entirely! I spoke with Owen first on the chat option who was able to get my choices in. But when I received my box most of the stuff was not what I had picked out. I was so upset cause one of the items I was going to gift as a Christmas present. I wrote an email immediately expressing my problems… no response. Last night I finally had time to sit and use that chat option. I had to wait over an hour before someone could help me. I spoke with Lexie this time. She was able to get the items I was missing and is sending them, even let me keep the stuff I wasn't supposed to have. I think fabfitfun wouldn't be so great if it wasn't for their amazing customer support backing them up. And I still have no idea why I didn't receive an email in the first place! It needs to be clearer on your site when these dates are so I can mark them in my calendar in case I don't get an email again.
Hi Regina! We're sorry for the inconvenience you've experienced! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. Feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
Still waiting for my box to arrive. Fab fit fun want willing to ship out a new box, despite the known delivery issues with OnTrac
Hi Karina! We truly understand it can be tough waiting for your order to make it to you. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia! We're so sorry to hear about your disappointment. While our magazine showcases a potential variation of the Winter Box, exact box contents may vary based on individual Customization selections. Thanks for your input and we hope to have the opportunity to surpass your expectations in the future!