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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I moved and got my new address after billing/address deadline - I thought it would be a hassle and it wasn't! Kudos!
Whenever I have an issue with my fab fit fun box, it's very easy to get the issue resolved or get other options sent to me. I really am happy with the service they provide
Hi Hannah! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
As usual, FabFitFun has experienced customer service representatives that go the extra mile to ensure that customers receive the very best service. With FabFitFun providing unique and unusual products plus making sure customer needs are met, this is a GREAT company to explore taste and take pleasure in finding AWESOME gifts and personal items!
Hi Jackie! Thank you for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I was satisfied with all of my items. My favorites are my hat, leave in conditioner and Retinol cream. Thanks so much for this box. Can't wait to see what comes in my next box.
Thank you for this sweet review, Carrie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I received my December box to find one of the products had leaked.
Very prompt response and offered a choice of replacements/alternatives.
Sometimes stuff goes wrong and it's how companies deal with that that really shows how good they are.
Very impressed and looking forward to my next box already!
Thank you so much for your feedback, Jenny! We are happy that we were able to help you resolve your concern! Xo
Customer services was helpful and nice. To be clear the STARTER BOXES are all the SAME. My 3 sisters and I took the personally test thinking we were going to all receive something different. We all received the same exact stuff in the starter box. You get a lip gloss, face oil, Micheal Kors passport wallet and a 2 toned colored woven basket (black/white). I tried to exchange an item but it was more of candles and cosmetics stuff so I decided to just keep what I had. Customer service explained the personality test will be in affect when you buy the subscription. Wish this was more clear. Oh and when I received my box it was mangled like someone tried to open it :/
Hi there! We're really sad to hear about your disappointment with our Starter Box. We have passed your feedback to the appropriate team so that they are aware of your insights about this. We hope to have the opportunity to surpass your expectations in the future!
I had a few concerns about the shipping and the selection of items. I called and everything was resolved quickly and very efficiently.
Hi Marc! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Gray was quick and efficient. She is knowledgeable and understanding.
An excellent Customer Care individual.
She had my problem fixed quickly. I was very appreciative
Jude Moody
Hi Jude! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I have been using fabfitfun for about 2 years now and have never had any issues. However, there was an issue with my address change when moving and I did not receive my winter box. The customer service rep, Amy, was very helpful and is having a replacement box shipped to my correct address! This is why I love this company!
Hi Megan! Thank you for taking the time to review! We always want our members to be fully taken care of! Xo
Extremely difficult to get a response either by e-mail or "chat". Finally looked up the 800 number (which I had to google because it was not on the website). I also was not informed that the annual membership was about to renew so I got charged on my card and had to pay it and I also had no idea that the "winter" box was part of the annual renewal.
Hi Merrie! Please be advised that FabFitFun is a subscription-based company. We auto-renew accounts every renewal date, depending on the chosen subscription. We do not have an option for a one-time purchase. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Hi Pam! Thank you for this sweet review! We are happy that we were able to help you resolve your concern! Xo
Been with you all for the past 4 years have loved everything I've gotten
Hi Toccara! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Francisco was awesome. Very knowledgeable and took care of resolving the issues quickly. Very happy with the outcome
Hi Kimberly! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Excellent customer service provided
Identified my problem navigating system
Personable & quick response
Resolved!
Hi Rosanne! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I received an email to rate my winter box but I never received my winter box even though it said it was delivered on a day that I was home. Thalia was awesome!
Hi Nicole! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and we're so excited for you to try out your Winter products! Xo
Love getting my boxes. Feels like a gift. Just fun.
Hi Andrea! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
I do not use a lot of the items that i receive in the boxes. I wish there was a way that you could ask about our preferences. I have received the same items more than once. I have recently considered ending my subscription.
Hi Laurie! We're really sad to hear about your disappointment. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future!
It was a long wait time on phone, but when I spoke with costumer care. She was helpful. Thanks
Hi Penny! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I received someone else's box by mistake, but Fab Fit Fun swiftly resolved the error by sending us both replacement boxes and letting us keep the original deliveries.
Hi Lesley! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Some items in my Order got lost very prompt in getting back to me and finding out the issue …
Hi Brenda! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christy! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo