FabFitFunReviews 4,325

Hi there! I was amazed at how fast the FabFitFun box was sent out, however, a bit confused, as I normally have the options to do free add-ons from a sale tab. Aside from that, my issue was after I made a choice and clicked submit, something was announced on Instagram about changing a choice to a surprise and also be entered to win a FabFitFun themed prize drawing. That intrigued me and I attempted to change my category 4 item to a mystery surprise and after clicking submit the little circle icon that spins (like it's submitting and loading the next page) would spin for like 10 minutes! I tried on multiple occasions to change my option and every time it would get stuck on the loading page after clicking submit. So I am a bit upset that there were technical difficulties, this isn't the first time this has happened. I know it is what it is, but I reached out to customer service the same day to the next day, and heard nothing, then reached out on Instagram and was told "your box is already processed and out of our hands". So the timeliness of customer service responses, the super fast packaging and shipping of my box (which was impressive, I must admit!) just didn't align. I love my subscription though, I appreciate having this subscription and service. Thanks for the $10 credit, that is also appreciated since nothing could be done to fix the issue.

I posted this on FFF community posts to get some feedback, "I ordered a set of the Silicone Oven rack guards as an add on for my 2021 Winter Box. It is a Drop Ship item. My items were paid for on Jan. 4th. I still have not received my item and have not even received an email from the company that is supposed to be shipping the item. Am wondering if anyone has had a similar problem with these Silicone Guards? I noticed they were again available as an Add On for the Spring Box. It would be nice if the obligations from the Winter Box were met first. I've contacted FFF support but was told to keep waiting." Lucky from FFF contacted me and refunded my money after determining the retailer had not shipped the item.

FabFitFun has some of the best customer care I have ever experienced - they really are stellar. Particularly impressed with Zam, who spent so much time reviewing my case and explaining everything I had questions about. FFF has a great team and they are a trustworthy organization.

I received an email that my Spring box selection was coming. I looked at the preview and was excited. Then I checked in during the window and I didn' thave the option to select. I checked in a couple days later and it said I missed the window and that selections were made for me. What the heck. I get like 3 days to select and if the option to select is not there I just miss out and get whatever you want to send me (which apparently is two hair clips for my very short hair that are going to sit in my bathroom and not get used). Paide was helpful and tried to get me a couple of the items by default but there needs to be more time to select or a reminder that you hadn't selected.