On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
After accidentally charging more than I anticipated, this company did not try to keep the unwanted charges I maid. She got back to me quickly to let me know everything has been resolved the way I thought it should be.
The quality of the items is always on point but you need more variety. Serum, serum, serum, face oil, moisturizer, serum, lotion... love you guys but jeez! We do t need any more serums! Have a beautiful day!
Hi Nichole! Thank you for taking the time to share your thoughts and feedback with us. We have passed your feedback to the appropriate team so that they are aware of your insights about this.
They resolved my issue 100%. I got sent a box my accident when I asked to swap for a credit for this season's box, they gave me a credit for it
Hi Emily! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Your Customer Service Rep Renee promised to resolve my issues and issue credit and did none of it. After waiting a day I had to get in touch with CS again... and by then (or maybe Renee promised me replacements that were all ready sold out anyway) many replacements for defective items were sold out. :( Its even worse experience to be promised resolution that is not deliversd and the items you thought you were going to get are not available :(: ( I didn't even get a review of service email after chatting to her!
Hi Daria! We're sorry for the inconvenience you've experienced! We will have someone from our team follow up with you via email. We look forward to assisting you!
You were very helpful in resolving my lost box. Thank you so very much!
Hi Nola! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Whenever I have an issue and utilize the online chat box, the agents are helpful and solve my issues promptly.
Hi Kaitlin! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
It has always been great. Love everything. Just got divorced and not in my budget right now.
Hi Sharon! Thank you for taking the time to review! We are so happy to hear you are loving your membership! We'd love to have you back in the FFF family if the time is ever right again in the future!
Love this box. Didn't have any issues until a missing add on item in my 11th box. Item was quickly refunded as it was sold out. This box is an extra something in my life to look forward to and make me smile.
Hi Angela! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I had issues with my box being delivered to my old address. They solved my issue with in minutes and are sending me out a new box. Very happy with this service. I love fabfitfun it's a wonderful surprise at my door eveey season filled with amazing high end products.
Hi Jocelyn! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Was not sent an email to select my choices, was sent similar full size face masks, spoon rest, stationary similar to Ipsy. Paid extra to have the feature of selecting.
Hi Rebecca! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to assisting you!
I needed to know how much my box will be with taxes and all plus the billing date and I was provided with that info rather quickly
Hi Jennifer! Thank you for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
I thought I missed out on a promo code... Emailed fully expecting to get a "you snooze, you lose!" response. But within the hour I heard back with a nice note letting me know I was all set.
Hi Donna! Thank you for taking the time out to leave a review! We always want our members to be fully taken care of! Xo
Treated me with respect even before she found out I'm disabled and had NO one home with me to get up to grab anything. She made great provisions for that which being disabled for the past 10yrs you rarely find ppl that help like her. She also helped me to get out as well, even tho there were 10+ ppl just standing there gawking at us without offering to help … I'm looking forward to having her beside Justin, Chance and myself for Justin and Chance "CELEBRATION OF LIFE" ceremony on 2/19/22 where they will be getting gifts. She's probably the only person AND female on this planet that I truly trying … with my own life. I can tell you more about Jason's accident in person when we/if we see each other soon! Hopefully you can stop by and we can see him and visit with you for a little while?! Miss your face and love you more
~All My Love Heather Ann~
Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Got add on now wait billing and wanted to add more to my box
Yay! We're excited for you to receive it, Rodericka! Xo
You were able to assisted me so efficient? I'm happy for that! Thanks
Hi Margarita! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Accidentally upgraded to the annual fee and panicked. Paul was a pro! So helpful
Thank you so much for your feedback, Chrissie! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Wasn't sure exactly the days I could customize my box and checked in January but it never let me customize. I don't know if I just checked when people were having issues but I am a bit annoyed by it all.
Hi ShiAnn! We are so sorry to hear that you missed customizing your Spring Box. Someone from our team will give you a follow-up via email so we can further assist you!
FFF has great items I would not have tried because of cost this makes it easy to find things I may purchase again
Hi Amanda! Thank you for the 5 stars! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Customer service is very nice, but I'm growing more and more frustrated. I paid the annual fee already and I have nothing to show for it. My 1st winter box was shipped 100miles away from my address, 2nd winter box has yet to be delivered and it was shipped Jan 31. This company needs to use a different shipping method, we are not delivering mail by horseback anymore.
Hi Mandy! Thank you for taking the time to share your thoughts and feedback with us! We have passed your feedback to the appropriate team so that they are aware of your insights about this!
Excellent products + excellent service = Winning combination! At Fab Fit Fun the customer matters and it shows. Thank you for all you do!
Hi Vanessa! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Subscription Shopping Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo