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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I have been an annual subscriber for 2 years now and almost all seasonal selections have great products to choose from. Plus customer service is excellent whenever I had issues with broken item from shipment.
The one item I paid for was completely smashed. I even cut my finger opening.
Hi Haley! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Shipped doesn't really mean shipped, when it's been quite a while and you finally reach out because you haven't received a tracking number you get so sorry its lost let us get another one out to you in a couple of weeks, and by the way, the stuff you chose is no longer available. This company has gotten too big for its britches their customer give a $hit is gone. It's sad.
Hi Lisa! We're sorry for the inconvenience you've experienced! After checking, it looks like one of our Customer Care Representatives has already processed your concern. Let us know if you have additional questions!
Great customer service straight to the point took care of the issue everything resolved wonderful thank you
Hi Shdh! Thank you for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
The consumer service Margaux was great very helpful but I wish there was a easier way to contact consumer service because it took me a while to find were on my phone
Hi Connie! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I unfortunately needed to cancel my sub. I was a former subscriber, tried Alltrue - hated alltrue but I'm stuck with their sub. Once it cancels I'm going back to FFF. Their shipping times, products and customization are unparalleled.
Hi Gina! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
This company seems like every other subscription box service but I can assure you they're better! The customer service is absolutely amazing and they do whatever they can to make their customers happy. I'm not going to try to make it seem like there's never been hiccups or issues during the 2 years I've been a subscriber but the way they handled each issue was impressive. I never ended a conversation with their support team feeling anything other than happy. They really do care about their subscribers. After ending a subscription with Boxycharm for pathetic customer support, seeing the way this company treats their subscribers is prettyyyyy nice.
Hi Mobeen! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I'm seasonal and found having online chat assist with the customizations so helpful. A lot of value for the buck in these boxes.
Hi Megan! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback! Xo
One of the items in my FFF Spring 2022 had a defective pump that wouldn't dispense the product. I posted about it on the forum and a fff rep promptly got in touch and offered a replacement product after I provided evidence of the defective item.
Thank you so much for your feedback, Faith! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I haven't received anything that tripped my switch in the last two boxes. I was thinking of cancelling. I will give it another try. I am 66 years old and the stuff I get is for younger people like my daughters.
Hi Roxanne! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always encourage our members to customize their boxes to ensure they receive items more in line with their preferences. Thanks for your feedback and we hope to have the opportunity to surpass your expectations in the future! We want to make sure you're fully taken care of so we'll have someone from our team to follow-up with you via email!
Very good violet was very helpful and resolved my issue
Thank you so much for your feedback, Marlene! We are happy that we were able to help you resolve your concern! Xo
Starting a online chat with the robot. Is not helpful. Please just have a box check system then sort the situation to the departments that handle the issue. Once I was connected with a customer service person. The encounter went smoothly.
Hi Nora! We are sorry to hear about your experience. Thank you for your feedback and hope to surpass your expectations in the future!
A wrong item was sent to me and the problem was dealt with quickly and professionally by very polite and friendly staff member. Very impressed with the service.
Thank you so much for your feedback, Margaret! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I had a problem with a size with item in box and they returned my email within a half hour and had it taken care of within 3 hours.
Thank you so much for your feedback, Jackie! We're happy that you were fully assisted and had a great experience with our customer care! Xo
My box was never delivered, tracking said "waiting for box from shipper" I contacted FFF and Chandler took care of immediately and I received next day! Wow what great service
Yay! Glad to hear you received your box, Vanessa! We hope you have fun trying out your Spring items! Xo
Fab Fit Fun has been such a great experience, from the amazing products in the seasonal boxes, the fun and super cheap edit sales to the customer service and prompt responses to questions. This is so fun and I wish I had found it sooner.
Thank you so much for your feedback, Brooklynn! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
I received an email from FabFitFun that if I reactivated my account with them I could customize my box & also receive $125.00 in extra goodies. So I paid $200.00 (they make you pay first) then went to pick my products & apparently it was too late to pick. So I paid $200 for stuff that I do not even want. When I called customer service they were HORRIBLE! I was bluntly told too bad and that there was nothing they could do about it. I feel totally scammed
Hi Lisa! This is absolutely not the type of experience we want our members to have. To clarify, members who reactivate after the customization window for both seasonal and annual should still be able to select their items for an hour even when customization is closed for the season. Someone from our team will send you an email shortly to make sure you're fully taken care of and we look forward to assisting you!
My experience with the fff community has always been warming and so kind! Thank you so much for having people with great personality and knowledge to help us with our needs! Absolutely adore the FabFitFun team!
Thank you for this wonderful review, Misty! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Great. The product comes fast and so much fun to open
Thank you so much for your feedback, Kristie! We're happy that you're loving the items in the boxes. Enjoy! Xo
Jada was a great listener gave me the opportunity to asked my question it was pleasant experience
Hi Maribel! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catherine! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo