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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I have not received order ******* label created but not shipped. Replacement order placed. Quick response such receive email in 2 weeks.
I love the products, but the box sits with FedEx for over a month. They need to drop FedEx and use a different shipping method. FedEx is utterly incompetent.
Hi Erin! We have passed your feedback to the appropriate team so that they are aware of your insights about this. We will have someone from our team follow up with you via email. We look forward to assisting you!
I received a $100 gift card from my kids for my birthday. I was trying to get the mystery gift for being a new customer but it won't let you get thst if you have a gift card. Just doesn't seem fair thst you can't do both. The gift card should be like Cash.
Hi Roxanne! We are sorry to hear about your disappointment. Someone from our team has sent you an email to make sure you are fully taken care of. We look forward to assisting you!
They send me things that I don't use, for instance, I have a cat, and was sent dog things.
Hi Shannon! We're really sad to hear about your disappointment with our Spring Box. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts! We hope to surpass your expectations in the future!
I give my review an excellent the representative was excellent
Sarah gave me all the information I knew gave me the tracking number she was excellent she deserved for across the board
Hi Elizabeth! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Great! Just have to wait to see if it gets resent to me or it's a lost parcel.
Hi Deidre! We're excited for you to receive your Spring items! Xo
Excellent customer service, fast and helpful. All customer service should be like this!
Hi Tina! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Have a great day! Xo
Was charged for order after requesting a cancellation previous day but they were able to give me a discount being that the order was already in shipping process they couldn't cancel the order but they did give it to me for half off
Hi Asher! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Nothing I ordered came, nothing they said they sent came. Big old inventory cleanout with those of us who were dumb enough to stay with this company
Hi Paula! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Made things right with what's I requested! Made my day
Hi Ashley! Thank you for taking the time out to leave a review! We look forward to many more seasons together! Xo
My spring box was delivered to the wrong address it was delivered to empty lot and the customer service rep promptly within 12 hours told me a new one was on my way thank you very much!
Thank you so much for your feedback, Laurie! We are happy that we were able to help you resolve your concern! Xo
I received such good customer service that instead of cancelling, I remained a long standing member.
Thank you so much for your feedback, Stacy! We're happy that you were fully assisted and decided to stay! Xo
The best experience when I saw my box come in I wanted to see what was in the box never was disappointed at what I received everything was wonderful love them all. Thank you for my boxs.
Hi Annette! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I had to pay first only to realize most items were sold out. I'm fine with you collecting my credit card but don't charge me until I'm satisfied with the options I receive. Also not cool that I couldn't swap for credit right away. Thankfully I was able to get my money back but I was highly disappointed by this and immediately cancelled.
Hi Lisa! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your insights about this.
I've been a subscriber for about 2 years now and almost every box my customization picks get switched out without notice. I still haven't received my February box even though it "shipped" on 2/16/22. I just do not feel like the products I am getting are worth the money. They are not products I would normally pick or buy for myself which to me does not justify the price of the subscription. Customer service is fast but they do nothing to go above and beyond for their customers. I have cancelled my subscription and will spend my money elsewhere for a subscription more suitable to my liking.
Hi Jessica! We're sorry for the inconvenience you've experienced! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I paid over $200 to change from a seasonal box to an annual box because I wanted to be able to customize all my items. When I received my spring box, none of the things I requested were in there. I contacted customer service, and they are sending me all new items plus two free items. I am also getting to keep everything they sent me on accident. The agent (Tom) was friendly and apologetic. I am impressed that they replaced everything and gave me two free items.
Hi Jamie! We appreciate the kind words and awesome review! We look forward to many more seasons together! Xo
I had a good experience on the customer care portal with FFF. But needed a place to point out that the shipping company Grand Husky is not up to par with what I would expect from FFF. I am almost done with my second annual subscription and until Grand Husky, never had any issues with shipping. So far with two experiences with them, one box was lost and had to be replaced and the second is still in limbo after receiving a notification on 2/16 with my tracking number. Delivery date on their site says 2/27, but today is 3/2 and still no box or updates on the tracking. FFF would be much better off ditching these smaller shipping companies and sticking with Fed-ex.
Hi Amy! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. We have passed your feedback to the appropriate team so that they are aware of your insights about this.
Items are great, just wish they were not out of stock mins after opening customization. Other than that, fff has always been good to me
Hi Amanda! Thank you for taking the time out to leave a review! We appreciate this feedback and look forward to many more seasons together! Xo
I was a new member trying to just pick out my selections (not wanting to buy anything just yet, just to see what the options are and then make my own box for fun! But FFF made me pay first! Maybe I wouldv'e paid if I was able to customize my box first because after you pay there is no going back if you don't like it! SUPER NOT FIT FAB OR FUN! SCREW YOU FFF! YOU GUYS STINK!
Hi Choco! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
I have annual membership with FabFitFun and I received my spring box, opening the box I was really mad cause they send me nothing that I pick. Call Customer Service and they resolve my issue fast and accurate.
Hi Eunice! We are happy that we were able to help you resolve your concern! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tracey! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo