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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I've been a subscription member of FFF for a year. I'm so impressed with the quality and variety of products as well as the value!
I've been able to discover new products that have truly made a difference in my life. It's worth every penny!
Every box is a fun new treat. I love getting to pick all the items and look forward to getting the box in mail. All of the items are such great products and are great quality!
Hi Shelly! Your feedback means a lot to the entire team and we are thrilled to hear that you're always looking forward to your box every season! Xo
Its like Christmas for grown girls!. I love picking my selections and then being surprised when I open my box. The quality of items is top of the line.
Thank you so much for the amazing review, Elizabeth! So thrilled to hear you're enjoying customizing your seasonal box and can't wait to show you what we have in store next season! Xo
This is a fun quarterly subscription. Being an annual member I get to customize all the choices in my box. There are usually many items to choose from. Love that there are also sales that we can get stuff for 70% off or more!
Thanks for your feedback, Terri! We are happy to hear you're enjoying the items we offer every season! Xo
I loved everything I picked out. I did not like what was picked out for me. I know one thing I never even saw anywhere on the FFF website. But I am going to try another box. I do like the sales.
Hi Delora! We are sad to hear that you're not happy with the items we curated for you. If you wish to customize all of the items in your box, we definitely recommend upgrading to our Select Membership (https://support.fabfitfun.com/hc/en-us/articles/213140003-What-is-Select-Membership-What-are-the-perks-) if you haven’t already. One of the perks of being a Select member is full box customization. Thanks for your feedback and hope to have the opportunity to surpass your expectations next season! Xo
I am always excited to see what each seasonal box will have in it. So many amazing products to try and purchase. I am never disappointed
Hi Emilie! We are so thrilled to hear you're loving the items we offer every season. Thank you for your review and can't wait to show you what we have in store for the upcoming seasons! Xo
I've been subscribed to Fabfitfun for years now and I have loved every box. Great products that I end up buying, and I love that it is seasonal.
Yay! We are so happy to hear you're loving the items we curate for your every season, Charlene! Xo
I've been an annual subscriber for years now. There's always something fun and new in the boxes. I love discovering new brands and trying new things. Every once in a while a product will disappoint, but customer service can usually fix it!
Thank you so much for your feedback, Michelle! We're happy that you're loving your membership and that you always had a great experience with our customer care! Xo
I have been a member on and off for around 5 years. I have seen this company grow and offer more and more perks! I love this box! I've had many subscription boxes in the past, but this is definitely my favorite!
Hi Deann! This review means a lot to us as we always aim to provide the best experience for all members. Thank you and look forward to sharing more seasons with you! Xo
I have been a member for 4 years and always excited to receive my boxes. However this Spring box was a HUGE disappointment. In my Spring box I received, 3 boxes of lip masks, the exact same Hershel bag I got in my winter box 3 hair clips and sunglasses. So out of the average 6 items normally sent only the sunglasses and hair clips were something I hadn't received in previous boxes. I don't understand how the winter tote bag would even be considered for Spring especially when it shows that there is a brand new spring bag available. Items such as this are usually placed with and are often available for purchase at a much discounted price. If I had received at least 2 of the items reveled for Spring I would have been happy. The economy has ski rocketed, I treat myself to this membership because the quality and products have not disappointed me until now. If I am only getting leftovers and or duplicates I need to make the decision weather or not to cancel. How can you help me decided
Hi Mary! We are sorry to hear about your experience. Someone from our team has sent you an email to make sure you are fully taken care of. We look forward to assisting you!
I had a situation and sent a message which they promptly responded and fixed it all with kindness and very knowledgeable and will go the extra mile to make you happy
Hi Crystal! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Currently my box is missing 3/21/22, it has been 10 days since any update at the shipper Grand Husky which was the initial update of processing on 3/16/22. The tracking links in my email and account did not take me to any tracking. I had to online chat to get the tracking number with working link and still no information. FFF needs to stick with reliable carriers and quit trying to save a penny causing lost customers. I'm planning to cancel if not resolved.
Hi Jennifer! We are sorry to hear about your experience! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I needed to cancel my subscription, and Chanel made it simple and enjoyable! I will resign up in the future because Chanel was so empathetic!
Hi Suzanne! Thank you for this sweet review! We are happy that you're pleased with the results and that we were able to help! We'd love to have you back in the FFF family if the time is ever right again in the future! Xo
My package shipped 2/28 and the track my order button in the email does not work. On the fabfitfun website, the track my order button also does not work. Both do not redirect at all. It'd be really nice to know when my package was actually coming. Customer service provided me with an estimated delivery date of tomorrow but still no actual tracking number.
Hi Brooke! We want to make this right for you. A member of our team will send you an email to make sure you’re fully taken care of!
I had an issue with delivery of my box. The issue was resolved in minutes by Don in the customer service team. The entire process was efficient. The appreciate the friendliness and excellent support.
Hi Bridget! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
I never got my Spring box so FabFit is sending me another box. My add ons were sold out so they refunded this to me. They were very helpful, understanding and fast.
I was very pleased with my experience with the online lady that helped me today.
Hi Cindy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Hi Lory! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I didn't receive my mystery gift for rejoined and she said she will send it out.
Hi Michelle! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
FFF's customer service is second to none! They're readily available. And it's my choice how I decide to communicate with them, by phone or text. They've got a community forum where people voice opinions on everything under the sun and fff actually listens to the needs/wants of their customers.
Hi Beth Ann! We are so happy to hear you are loving your membership! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I just love this company. The most amazing customer service. I just adore FFF and so glad I was told about it. So recommend FFF to EVERYONE
Hi Courtney! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
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We're happy to have you as a member, Susan! We are thrilled that you're loving the items and look forward to sharing more seasons with you! Xo