FabFitFunReviews 4,325

I got my first box and was disappointed in contents. My second box was missing a candle. I was promised shipment of candle which never came. I thengot an email offering my choice of other products to replace candle. I made a choice and never received that item either. When I waited for the candle to arrive as they promised. I felt this company lacked integrity. So I canceled my membership. Glad I did. They dont follow through and my experience with customer service was not good. I work hard for my money and I will not waste it on an inadequate box of overstocked mish mash.

What a disappointment. Although I am an annual member and had early access to customize, within the first few hours there was nothing left in the beach towel/train case choice. Sadly, all that was left was the absolutely hideous and cheaply made navy train case. I wouldnt pay $5 for this ugly, cheap piece of c**p much less $58. The Pier One Dish is also a joke. Ugly, little, and arrived chipped. This was also really disappointing. A selection of more similar items wouldve been better than the choices we were offered.
The Foreo is awesome and I like it a lot as well as some of the other products - like the body caviar and hair protective spray.
As an annual member, I shouldve had a selection of ALL of the products, especially since I signed into customize within the first few hours of opening.
While I usually like most of the products fff sends, this box was especially disappointing.

After seeing several videos of people receiving their Summer 2018 FFF box and explaining how they got to choose items in the box and even choose add-ons, I decided to sign up. However, I was not given any opportunity to make choices for options or add-ons. I tried to contact Customer Service. They offer both, a phone number and a chat service. I tried both! No one ever answers the phone. Not ever! On the chat service I waited for OVER an hour and a half and no one responded.

The next day I followed up with email AND a message via Facebook. I received no help -- none.

One can only guess that, in reality, they have ZERO customer service staff.

While I do enjoy the items typically included in the box their customer service and slow shipping have caused me to make the decision not to renew my subscription. They do not return requests from customer service fir over a week and once I did get a response from my initial issue they just didn't respond to my reply (over a month ago). Because of this a box was stolen off my stoop as I was on vacation when it arrived. It had 120$ in add ins along with the included items. They refuse to take responsibility or assist in filing s claim and processing a refund or reshipping.

The Fab Fit Fun box is very misleading and confusing. They show all these videos of people opening up these boxes and then you don't end up getting the stuff that you saw in them or want. In the summer box, I chose one of the towels but didn't get it and was told that I chose the makeup case instead. Really? Now why would I do that? I didn't even care for the patterns and thought I was getting both. The same thing happened with the summer box. What a disappointment.

I attempted to purchase a summer box, but ended up with a starter box somehow. In trying to get it changed, I waited on hold for over 10 minutes only to be directed to a automatic voicemail system. The online chat randomly reset the queue after I had been waiting for over an hour so that I went from 5th to 13th. The fact that it's impossible to get in contact with a person is an extremely shady business practice, and one that will lose this company a potential customer!

I didnt get to pick any items for my summer box and wasnt even aware I was signed up for it until my card was charged 60$ I had only signed up for the editors box and I got lip stain and gloss and I dont even wear gloss or lipstick. The eye mask seems decent but not worth 60$ for what I got and will never use including the towel wrap for wet hair. What a waste of money and when trying to speak to customer service they just put you on hold for 20 min.

I've got some really good stuff in my fab fit fun boxes. For things I would not really use, they made awesome gifts. They don't just stuff a bunch of stuff into the box, all of the products are quality. I love that everything is full size. My two complaints are regarding the shipping and quality of jewelry. Once you are billed for the box, it can take more than a month to get to you. Granted, the shipping is free. But paying $50 for something and not have it show up for 4 weeks is a bit much. So if you're one of those people who tracks their packages constantly, this box probably inst for you. If you are willing to wait, the products are honestly worth it.

I ordered my first box, and was so excited. I got an email about two weeks later saying it had shipped, then I waited another three weeks for it to get here. When our mail guy came in (I had it shipped to my office) he said that there was another box waiting at the post office to be picked up. He said that Fab Fit Fun had just duplicated the shipping label on the first box and stuck it on the second box and that I would have to pay the shipping fees if I wanted to pick it up. SO, I opened the one box he had brought and there was two items inside - a sleeping mask and a mug. (Where the hell was my other stuff I paid $50 for?!) Then I go to the post office and pay to pick up the other box, guess whats in side? The same mask and same mug. Nothing more, just some shredded packing paper. I WILL NOT EVER recommend this to anyone. I refuse to pay $50 for two items and awful customer service. BYE FABFITFUN. What a nightmare.

I paid 19.99 for a "Starter Box". Well let me tell you, disappointed is a complete understatement! First of all the products were CHEAP, CHEAP, CHEAP! Not worth your hard earned money.
I have baby fine hair and very fair skin - and filled out a questionnaire indicating my preferences. Which FabFitFun obviously ignored. This is what I received:
1. A brown lip stain that was absolutely hideous - (and I couldn't pull off if I wanted to). It was a brand I have never heard of, with extremely cheap packaging. Like a Dollar Store brand.
2. An Argan and Hemp Oil Hair Elixir - I already have baby fine hair and an oil product like this would turn my hair into a grease pit.
3. An Ahava Hand cream - that was damaged and leaking - and very small.
4. A cheap (very small) pleather crossbody bag - like the ones you get for free when you sign up for a magazine subscription.
They claim this had a value of 100.00!?! They are not very good at math if they honestly believe that. In my opinion this is false advertising and clearly a bait and switch operation. I don't believe these products are worth the 19.99 total I paid. I'm feeling very ripped off. Buyer beware! Dodge this scam! They spend money on marketing to lure you in and then send you a box of junk that you will invariably toss in the trash. Not even worth gifting. I really wanted to like this company and was excited about receiving my products. What a major let down.

This started off well but each box gets worse. Quality has gone down hill. One quarter they included bathroom wipes as an item. Not sure how that spells glamorous to anyone out there. The last box had a bracelet with the word LOVE on it that might work for a 7 year old, but no one i offered it to from 16-40 wanted it. I received a necklace that turned my neck green, and a jewelry holder that appeared to be from the dollar store. The gym bag that was included in one box had the zipper break on the second use. Would loved this to be something that I looked forward to getting and was pleased with but unfortunately that was not the case at all.

Ive been getting these boxes since Summer 2017 and Ive been pleasantly surprised every darn time! Each one has had a full-size product I was just about to purchase, which essentially made up most of the cost of the box (Im looking at you, Murad skin perfecting lotion). Some of the stuff that isnt my style I regift to friends, but overall Im coming out on top. Plus its like my birthday every few months. Great way to get introduced to new brands and stock up on ones you like.

Also, have never had issues with shipping (Im used to shipping taking about 1-2 weeks for Canada). And anyone who put items into their cart during the edit sale and then got charged: that was the entire point of the edit sale! There was no check out, you just left the items you wanted in your cart and it automatically checked you out at the end of the week. There wasnt a check out button at all.

Thanks for all the awesome gifts every quarter!

I am a fairly new customer and have received two boxes. I like the products and it's a fun surprise to get every few months. The issue i have is with the shipping. I am so confused why the box takes almost 2 weeks to get to me in Massachusetts? I get so excited when the new box FINALLY ships (after a week or 10 days from being billed) and then my excitement wears off by the time it arrives eons later. I am thoroughly confused by this with all of the overnight and 2 day shipping offerings from other companies. I think it's reflective of the company and their standards. I may reconsider being a customer if it continues.