FabFitFunReviews 4,325

FabFitFun seems like it should be an amazing idea. The products all look amazing. The whole thing would be amazing, if there weren't so many issues. First, there is a lack of transparency. I bought the seasonal box once and was surprised to see another bill from FabFitFun just a few months later. If I wanted to get the FabFitFun box all year round, I would have paid for the year. The customer service takes forever and also isn't very good. The site often has errors. I thought that I was purchasing the Summer 2018 box as it said "Summer 2018", but apparently I had missed the cut off date and it was a glitch. They are okay with returning money (when they know that they're in the wrong). Just generally disappointed.

The first subscription box I received was fantastic and I quickly signed up for a one year subscription. Then the spring box came and I was so disappointed, the quality of the products were cheap and most were useless. I asked for my subscription to be cancelled and the remainder of the cost be credited back to me and I was told that they do not do refunds. So now Im waiting for my summer box to arrive and finally emailed for an update. I was told they are having serious delays but will look into it from time to time and will give me an update every once in a while - those were the actual words they used!

Do not get sucked in to signing up for this!

Not impressed with their customer care. Took three weeks to get here.
When I filled out the survey I put that i wasnt interested in skincare. Guess what I got?
Four skincare products
(2 of which were basically the same thing just different brands)
I talked to customer services
Couldnt leave a review
Wouldnt let me return one of the items
I even asked if they could add a note so this wouldnt happen again. Nothing
They said if I upgraded they would give me the product I was hoping for...

I was SOOOO excited to receive my box! (Although, yes it took awhile to receive, the company tells you this when you sign up!) It was well worth the wait! I love every product that was included and continue to use them all the time! Its great that you are able to custom pick certain products, the mystery of the others makes the unboxing more exciting! I can't wait to see what Fall brings! It's sad to see so many 1 - star ratings over shipping when the contents of the box itself is great.

I have been a FFF member for over 2 years and this season will be my last. I was charged for the box on May 20, it was "shipped" May 31, and I still haven't received it, it's not even in Canada yet. Their customer service is terrible and they don't even bother respond to people most of the time. If you are one of the lucky ones who manages to get a reply you will get a scripted "Hi gorgeous, we can't wait for you to enjoy your goodies" response.

The items in the box are not worth the horrible customer service or terrible shipping.

I ordered and paid for my box a month ago! I called yesterday guess what it should ship within 2 more weeks... Are you kidding me such crap I am so frustrated with this company. So itll be 6 weeks hopefully before my box even ships if it does than. I just dont seem to understand a company that knows how big they are! And promotes like crazy isnt prepared to ship orders. Thanks I will have my summer box in fall your company is great NOT!

Was charged for the box a month ago today and still havent received it. No update on where it is with their shipping provider, only that its on its way to the Mississauga warehouse. Wouldnt be so frustrated if they had actually responded to my email that was sent over 48 hours ago inquiring if they had any more updates to its location, seeing as they state on their website 9-14 business days from ship date which would have been Monday (at the latest).
Maybe they switched to another shipping provider which apparently carts their product with donkeys... because I could have literally ridden my bike from the GTA to their warehouse and back in a faster amount of time than its taken them to get the box here. I expect this sort of delay when buying product from China, not when Im PAYING shipping fees from the US. Considering cancelling my subscription at this point.

Decided to give it another chance after having shipping problems with a box last fall, and regret it. It has been at least 14 business days since I got an email stating my box has been shipped, however after contacting Canada Post (since no one at FabFitFun is responding to my emails) they said that although they have scanned the arrival of my box they are not sure where it actually is. This means that it will be 1-11 business days before it arrives once they have located it.

Overall very poor customer service and will be advising my credit card to block any attempted purchases from them after reading this thread about them charging after cancellation. Hopefully I actually receive this box, but don't really have much hope.

Definitely would not recommend purchasing anything with this company as although some things in the boxes seem like a good deal, it is not worth the hassle, plus you might not actually receive anything.

Their shipping system seems to be getting worse every season. I subscribed last fall and received my winter box in a reasonable amount of time. The winter editor's box took a little less time, since I'm assuming less people got that one. My spring box took a few days longer than the winter to be delivered. But. My summer box has yet to be received. I paid for add-ons which were to be shipped with my box on May 21st. A shipping label was created on May 31st and all my items (including my summer box) FINALLY shipped on June 2nd. Since June 5th there have been no updates online to the tracking with the courrier. We are today June 19th, a full 2 weeks later. I've contacted both FabFitFun and the courier used and neither one of them is able to provide me with any details on where my box is or when I'll expect to receive it. At this rate, I'll be receiving my box over a month after I paid for my add-ons and weeks passed when I should have received it. Also, to note, many subscribers who's box shipped AFTER mine, who live in the same city as me, received their box days ago (and some a week ago).

I don't understand why it takes so long to ship the box after my card is charged. It is now the 17th and my box still hasn't shipped even though my card was charged on the 1st. I don't know if it is because the increased volume of business has outpaced the growth of their staff or what, but there is no excuse for this level of inefficiency in the year 2018.

I cancelled my subscription in mid 2017. Starting December of 2017 till now every month they have been taking money out of my account. I just caught it since I don't normally look at my statements yes. That is going to change. I'm request to get my money back they said they will not give it back to me. I never got anything for the money they just took the money out of my account I'm a single mom of two. They took over $200 that could be going towards stuff for my kids. They don't care all they care about is money. Don't use them because if you cancel they'll take money from you too.

In theory, great idea. In reality & execution, the ABSOLUTE WORST. Cust service sends nice emails with no resolution to problems (pretty much a F*** YOU to me), then signs of with a smiley face.
I bought my package May 12, FFF will not honour the first time buyer $10 discount, once the shipment is in Canada, the tracking label changes so there is NO TRANSPARENCY to track it, dates mean absolutely nothing to FFF. My credit card company has been advised to not allow any charges to go through from them, given the messaging I am reading below from women who've opted out from buying following their first experience.
Phew... that was a load of my chest :). Lesson learned! Amazon Prime all the way!

This company has the worst customer experience, I've experienced. I used their link to refer a friend to their company because they offer a 15$ credit for referring a friend. If you use the link and your friend signs up you get a credit. I did all of those things but because my friend used a starter box first I did not get the credit. EVEN though she signed up using the link I sent to her. After chatting with multiple customer service representatives, they refused to honor their policy. They preferred to lose a customer than give me a 15$ credit that I earned. Ridiculous

My box shipped on June 4th with an expected delivery date of June 11th. As of this morning my box has apparently been carried on a donkey from one Georgia town to the next and the expected delivery date is now the 15th. Which means that my box full of products Im expected to use on my skin has been stewing in trucks (or on donkeys) in 93+ degree Georgia heat for 9 days.

Because of an immune disorder every single product thats been mishandled in transport will be useless to me.

By the way, I ordered a few items on Etsy that were shipped from Taiwan 2 days after my FFF box shipped and the items were delivered this morning. There is no reason that boxes should take 11 days to reach me.

My box was stolen from outside my apartment. I called about it and they said they would ship make a new box no problem. I was so happy. But then I didn't get an email for a few days like they said. I went on to their site and sent a message. I received an email stating they have had a high volume and are behind. I appreciated them letting me know. A day or so later I got an email with a confirmation link and an apology.

Truely superb customer service. I am truely impressed. Plus I have been happy with every box I've received. Highly recommend!