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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I've been a devout FFF customer for years now. I've referred many friends and family members because I truly love the products they provide. On top of all the innovative products they have the best customer service I've ever dealt with. Their customer service reps are on top of any issues I've encountered and have always been quick to provide reasonable, and often very generous, solutions.
I tried my best to follow cancelation instructions but as I feared it was not canceled. In trying to get a refund, I have to send the box back at my own expense. It's extra work on my end and I feel their cancellation should be made easier for those who choose. I will receive a refund for the box when I send it back but I feel they like many companies they should provide a return slip since i followed instructions to the best I could. Otherwise, their product seem very nice.
Hello Dayna! We're sorry to hear about your disappointment. All members can cancel their membership anytime and if members are having trouble doing it online, our channels (email, chat, and phones) are open 24/7 to help our members. If our members do not want to be billed, the cancelation must be processed before the next billing date. In addition, FabFitFun does not have a system for a prepaid return label since all FabFitFun purchases are considered final and non-refundable. In case of any damaged and defective items, we honor replacement as long as it's reported within 2 weeks from the delivery date and the claim is valid.
Got my extras order and the shampoo I ordered was in a plastic bag and it had been open, the majority of the shampoo and spilled into the bag covering everything in it.
Hi there! We are so sorry to hear about this. A member of our team has followed up with you directly!
Hi Jenn! Thank you for taking the time to leave a review. We are so happy to hear we were able to help you!
So fun getting great items every season. I love being able to customize some items and getting surprised by some items.
Hi Sarah! We are so happy to hear about your experience! Thank you for writing a review!
Received damaged product. They will replace it. The response is quick.
Hi Liauw! We are so happy to hear we were able to help you!
I have had only 2 issues (issues is a hard word to use here) where I have needed to call into customer service to get the situations resolved and both times the customer service reps I have spoken with have been so friendly and extremely helpful! I love my subscription and love the fact customer services makes me feel taken care of!
Thanks for all you guys do!
Thank you for the amazing review! We are always happy to help! Thank you for being an FFF member! Xo
I wasn't sure about FFF. I'm not super girly. Dont use makeup. However I'm so glad I gave them a try. There is so much other fun stuff to try. And the one time I had a problem with an order. They promptly made it right! Way to the benefit of myself.
We are so happy to hear you are loving the products! Xo
I sent a complaint to FFF regarding my first box which was the summer box, I thought I made customizations didn't receive them, here I did not submit them properly and they still are sending me what I wanted! Great customer service! Will always be apart of FFF now bc they took the time to listen, resolve and make me happy all at the same time
Thank you for taking the time to review! We are so happy to have you as a part of our FFF family! Xo
The mailing timeframe for a box that was not customized is ridiculous & unacceptable. It is also not advised or explained when placing your order!
Hi Nanette! We looked into your account and see that we were able to fully assist you and that both your box and your replacement box have been delivered. We hope to surpass your expectations in the future!
Great customer service, my email was replied to the same day and my issue resolved. Their customer service was very understanding and professional and sorted out my issue within the same day.
Thank you for taking the time to review! Xo
I was missing some items from my box and I had live chat with Chimney and Chelsea, both were very thorough and helpful. They both helped resolve the issue quickly and with care. Thanks!
Thank you for taking the time to review! We are happy to hear you have been fully assisted! Xo
I made my 3 choices as a seasonal member and they didn't arrive in my box. Apparently the site had issues and the person I came to for help told me it was my fault but then I spoke with Chelsea and she not only helped me but allowed me to feel more at ease with my crisis. She took great care of me and made sure my needs were met. We need more people like her!
Hi Rachel! Thank you for leaving a nice review! We are happy to hear you have been fully assisted! Xo
This used to be good in the beginning but now not so much. When I finally canceled after this last box the customer service was horrible! The way they didn't read my request and email was totally disappointing. I felt like I was dealing with smarty acting 12 year old instead of a so call professional. They had to make sure they got the last word in. Sure they did. I would give a zero on customer service if I could!
Hi Elizabeth, we are sorry to hear you had a poor experience. It is always our intention to provide our members with a positive and streamlined experience and we are sorry if we missed the mark. Feel free to email us again with the subject line "Attn: Management" if there is anything else we can do to assist you. We hope to surpass your expectations in the future!
Simon was efficient and was very professional. Glad he was able to help me with my issues.
Thank you so much for taking the time to review! We are so happy to hear you had a great experience! Xo
To me, customer support is huge. I had an issue (delivery problem, NOT due to FabFitFun) and I was given a prompt resolution after the grace period that is in the policy. The rep was kind, clear, helpful (thanks RiRi!) and I am so happy with the way this was handled. Thanks to FabFitFun for excellent customer service - it makes the difference.
Hi Haley! We always want our members to have the best experience and we're so happy to hear our Customer Care was able to take care of you! Thanks for sharing!
I had a concern and reached out to the FFF team. I quickly received an explanation along with direction on how to best utilize the service from Isaac Q. Isaac was great and went beyond of what I expected. Thank you Isaac!
Hi Teresa! We're so glad our Customer Care team was able to resolve this quickly for you! We always strive to provide our members with a positive, streamlined experience. Thanks for this great review!
I could not get my account to update and Jim fixed it for me.
Hi Ginger! Thanks for leaving us this review! Our Customer Care team works hard to ensure all of our members are fully taken care of!
The other sales not the box is vrry confusing. We need better tracking like Amazon so you can see what you ordered how many date and day you ordered price and tracking and shipping from each item cuz i order many duplicate items amd not always on purpose.
Hi Vens! Thank you for leaving us a review! You can see all of your invoices when you log into your account on fabfitfun.com and navigate to My subscriptions & orders. Our processing time frame varies depending on which sale events you purchased the item. The processing timeframes are stated through our banners online before you start shopping for our Sale, and through our FAQ's.
I love fff! First but this time I did not review my order or edit it as it came out of my account on a weekend when I normally go through and slim down my order to my affordability,,, at the moment that is low, so I was planning on editing my order and it went through before I could catch it 450+. Oo! So I was stressed still am regardless of the great stuff I'm out of work COVID etc so he managed to get 15% back for me and I appreciate the amount anything helps just disappointed that's all. I caught it within a couple hours so I was surprised when I could not reverse the charge
Hi Molli! Thank you for the review! Taking a look at your account, this was regarding your Summer Edit Sale. As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Edit Sales. Any items that were in your cart when the sale closed were automatically billed on the scheduled billing date. However, we're glad that one of our team members was able to help you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vanessa! Thanks for leaving this five-star review. It is always our intention to provide the best membership experience and we are glad to hear you are enjoying your Fabfitfun subscription! Xo