FabFitFunReviews 4,325

The customizations that are done by an employee are seemingly random as they didn't align with any of the preferences I set. I also have not even received my box yet and it has been over a month, and as far as I can tell that is not uncommon. I understand the world is crazy right now and that there would be possible delays (which they didn't tell me) but the complete radio silence about delays in shipping is ridiculous. Also the app does not work (as in when you are typing something in the app you can't even see the words you are typing) and when your cart is being "downloaded to the system" it shows up as empty, which is heart wrenching when you spend hours on the app waiting for add-ons to be back in stock. The only offer to "make things better" is a 10$ credit towards the add-ons to your next box... so the apology for anything going wrong is giving them more money. I was very excited about the box and was telling everyone and anyone about it originally but that excitement had been pissed on by the apathetic company. The joy that I see some people show in comments and reviews seems to be a farce as I cannot believe those reviews are talking about the same company I have been dealing with.

I received a free starter box which in my opinion was way better than the actual subscription box I purchased. Right after my starter box I decided i did not want the subscription so I wasn't able to cancel since I didn't have an account so I reached out in email and they still charged me my subscription. I hated almost every item it was hardly any advertised in the spoilers released. I'm usually not hard to satisfy but I could've used that money to buy better things. Also I ordered back in May and it's July and I BARELY received tracking. This is all so disappointing not worth the 50ish bucks I spent.

Yes i ordered the summer box bavk in march yes i know they don't ship out boxes till may but this is the end of june and i atill haven't received it. The website says it was delivered on Friday the 12th but here we are the 19th and still nothing. I contacted the company they said they will ship out another one but i have to wait another 3 weeks. This is just absolutely crazy i totally don't recommend them just buy the items the offer yourself because this hassle isn't worth it. Will not recommend them to anyone.

Not only am I not able to cancel on the website (it says not available at this time), but it will not allow me to remove my cc info from their site or allow me to totally unsubscribe from their mailing list! I have reached out to the company multiple times and they have one of their community of members answering back and they can't do anything but try to encourage you to stay. It is ridiculous! Only sign up for their products if you want to get locked into a lifetime of getting charged and getting a box of stuff you will never use!

I have repeatedly cancelled my subscription to stop receiving these boxes of cheap junk. I also had my bank block all future charges because after several calls to customer service (located in the Philippines) to cancel I am still billed. I received an email 11 minutes ago that another box has shipped. I will have to contact my bank and customer service yet again. What is wrong with these people? I will next be filing a claim with BBB. A company has never upset me so much. And over boxes of random junk. I really hope this business fails and they get what they deserve.

Great they sent me a wireless charging pad, I would have to buy a new phone to use this. Value $0, again this season they have sent face mist, you will receive pretty much every season must be something no one can sell. A cooler bag stated value $59, Not waterproof so moisture from your lunch will make this wet and full of bacteria. You might get a notification previous to shipment to chose your items, but that is iffy.
If you want to cancel your select membership you will have to wit until it expires. Keep your money, ask for samples when you are at the cosmetic counter purchasing an item. They are happy to give samples to their good customers. (good meaning those that actually purchase)

I saw incredible advertising for this company everywhere, so I was so excited to try it out! I appreciated the good notes that I found that did nothing but preach about FabFitFun, but I didn't have nearly the same experience that was described everywhere. First of all, I ordered my box on March 31,2020 and was annoyed by the customization process. Many of the reviews that I had seen said that they enjoyed the option to customize the box, so I was looking forward to that. When I began to customize my box, there were not many options to customize, so I had to pick from the last items that other people didn't want. I didn't let that bring me down, though, because I had heard such great things about the company. Then, I began to get endless emails from the company with ads and other things that I never really signed up for. That did not matter much until I decided to click on a button in one of the ads that immediately charged my credit card with a huge expense that was not something that I was interested in at all (fortunately, I had to cancel that card before this happened for other reasons, so the charge didn't go through). At this point, I was just ready to get my box. I waited and waited, but my box didn't show up until May 22,2020! That's almost a month over the amount of time they said the shipment of the box would take... The quality of the products and everything in the box was good, but it didn't exactly make up for the worsening experience. Later that day, I realized that I had not gotten some of the products that I had customized into my box. I contacted the company and they eventually got back to me and they are planning to send me the missing items, so I think that has been the best part of the experience. I would not recommend this company to anyone at this point.