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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I have been a member of the " seasonal subscriber " of the FABFITFUN Box for 4 YEARS NOW! I pay seasonally, not yearly unfortunately! As, I would love to get early access to ADD ONS. I love this box! I look forward to each season and when its time to go on the site and choose my ADD ONS! Its fun, the deals are awesome, the packaging is so pretty and the overall experience - 10 / 10 for me!
Thank u again! For your respond via-email, u made my day on making sure that I will get the items I really want so bad. For sure I will stay with FFF because, I know u will always give a great costumer service. Thanks again, be safe and GodBless to all at FFF
Hi Maria! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I always find the best help and support from fab fit fun they are amazing
Hi Madison! We're so happy to hear you had a great experience with us! We can't wait for you to receive your new boxes and hope you love all of your new items! Xo
They helped me with my problem in a very short time.
Thanks for leaving a review, Marisol! We're glad to hear you've been fully taken care of! Xo
I had a broken necklace and an item that was sent in the mail that I didn't receive. She went above and beyond to help...
Hi Leilanie! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your order! Xo
Ordered and was happy but can't change credit card information till the next year. Pray you don't change card company's or banking, because if you do, your screwed
Hi Cindy! Thanks for leaving us a review! All members can update their billing information in their dashboard at any time and we certainly want to make sure you are fully assisted with your account. A member of our team has followed up with you via email and look forward to hearing back from you!
Frustrated but one customer service got the call, all frustration was gone.
We are so happy to hear you have been fully assisted with your concern, Debra! Thanks for leaving a review! Xo
I had problem with product quality, I wrote in a live chat and response was quickly, they solved my problem immediately
Hi Katy! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I was charged for an unwanted/ not requested item in my summer box as an add on. Not sure how it happened but i asked for it to be removed and was told " All sales are final and non refundable" but she made an exception and returned my charge. Haven't seen the return back into my acct yet. It's been like 4 days. I'll give it a week then inquire again. She was helpful and efficient in her responses. Ty and that's why i will continue with my boxes seasonally.
Thank you for such an amazing review, Aimee! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! We look forward to sharing more seasons with you in the future! Xo
I just joined fff. I was so excited to get my first box. I tracked it like a crazy lady. I knew it was going to take longer because of everything that's going on, so I was being very patient. I sent fff an email saying I didn't receive my order. The next day it said it was delivered to my address, which it wasn't. Fff didn't give me a hassle, actually Caroline was very helpful, pleasant. And has replaced my box! Yay I'm so excited! Thank you!
Great products and superb customer service! Add ons, edits, and customizations are so reasonable for product you are receiving.
Hi Tania! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
Love it! Excellent customer service! I can't wait for all my friends to join so they can enjoy it also!
My sample box was wonderful. I was extremely pleased with the products and presentation.
We're glad to hear you're loving your Starter box, Marion! We look forward to having you as a member of the next upcoming seasons! Thanks for leaving a review! Xo
Placed my order for the spring box in early April. Billed 3 weeks later
No Shipment ( my friend got her box within a week)
Billed on on May 20 for my summer box. Called today to find out where my spring order was. There was a mix up and it appears it was not put together and it will take 3 weeks to get here. Given the choice of waiting 3 weeks for my first order or getting a refund. Canceled both orders.
Closed my account. Company is Not worth the time to To even review the site.
Hi Sherrie, we are sorry to hear about your experience and hope we have the opportunity to have you back someday. We are glad a member of our team was able to process the refund back to your account, and if you need anything else please do not hesitate to reach back out.
Siri be helpful in assisting me with all my questions about the box and I am very appreciative. Thank you again!
Hey Haril! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I recently had an issue with a shipping glitch and Jett from customer service went all out to fix it. His quick thinking and problem-solving skills really saved the day! It felt like a friend was trying to help me; thank you!
Hi Morgan! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
It was very efficient and helpful on replacing my item that was damaged. Great customer service
It is always for our members to receive each of their items on its pristine condition and we're sorry that that was not the case! We are glad to hear you have been fully assisted by a member of our Customer Care Team! Xo
I have had cancer and I am here today but, I weight less than 100#s my hair is has bald spots my skin is sooo dry all over. I have been out of work for a few years now. I was a toddler teacher for 30 years. And my hubby and and I adopted our granddaughter who is on the deans list every semester. She wants to be a researcher so as you can image I really want this box but on the larger picture it doesn't seem what to spend my money on? Thanks for listening. Ann
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Perla! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo