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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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So far I gave received 2 boxes and am waiting on my third. Even though I'm in the UK the service is really quick! Boxes are absolutely fabulous and I love the items! Not to mention their customer support who are absolutely incredible! So sweet and helpful each time!
Very efficient, friendly, helpful Customer Service.
Yay! Thanks for leaving a review, Tina! Xo
I had a very pleasant experience with Heather. She was very patient, and very knowledgeable. It was a pleasant experience.
We are happy to hear you have been fully assisted, Kristina! Thanks for the 5-star review! Xo
I love FabFitFun. I have an annual subscription. It is seriously worth it. I have found so many products that I love will and work well for me! The customization is amazing and I have never been disappointed by a FabFitFun box. The sales are also incredible I get a lot of gifts for family and friends that they love. You will love it!
Hi Ashley! It is always our main goal to introduce our members to new and exciting products and we are so happy to hear you are enjoying your new products! We look forward to sharing more seasons with you in the future. Thanks for the review! Xo
Very helpful. Sweet and totally helpful. I was very upset and she was able to fix problem immediately.
We are so happy to hear about this, Heidi! Thanks for taking the time to leave a review! Xo
Thanks for leaving a review, Brook! Xo
As always a timely response in which my problem was taken care as I was expecting from my previous experiences with FFF. Customer satisfaction a priority and I appreciate that.
Thank you for such an amazing review, Martha! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
The FFF employee that dealt with me was very personable, helpful, and polite. I was very pleased that she was able to help me resolve my situation regarding my FFF subscription. Her positive attitude made up for any other areas that might have been lacking, and that's what makes a good customer service agent!
Hi Amanda! We always strive to be as transparent and informative as possible with our members to ensure the best experience and we are glad to hear you had a great experience with a member of our Customer Care Team! Thanks for this amazing review! Xo
After a glitch on their website I was unable to choose customizations (for which I specifically signed up for) for my Summer Box. It should also be mentioned that this is my first box. Jim was exceptional in his assistance and I could stress how highly I recommend doing business with this company.
The team is nice. That's all in 50 words, really. I think this is c
Hi Hallie! Thank you for taking the time to review!
They always have the best products and the customer service is amazing quick and easy everytime
Hi Monica! It is always our main goal to introduce our members to new and exciting products and we are glad to hear you're enjoying your items! Thanks for leaving a review! Xo
We are glad to hear you've been fully assisted, Tomi! Thank you for taking the time to leave a review! Xo
The CSR-Matt found and corrected my error. I was concerned that my bank account was showing a withdrawal and I did not receive a confirmation email. Matt found my email error and corrected the situation.
Hi Tina! We are so happy to hear you were fully taken care of. Thanks for the 5-star review! Xo
This young lady was extremely helpful in assisting me with the issue I had. She was very professional.
We're glad to hear you had a great experience with our Customer Care Team, Jean! Thanks for leaving a review! Xo
I received my order and was concerned I might be missing an item I purchased. I was very happy to have been helped by Avril. She was able to quickly look through my shipped items via pics I sent and determined what needed to take place to make things right. Her professionalism, care, concern and overall extensive knowledge of how to handle these type situations were on point, and she was able to help me. All while conveying a pleasant calm disposition which made the process easy and simple. I couldn't be more pleased with the Fabfitfun company. Everything about them is such high quality! Their standards are above most any other company out there and they make people feel good! In the end, that's the best part... They really make people feel good! About themselves, about others, about their lives and experiences. What other company do you know that works so hard to give so many people that experience, to enrich their lives everyday? This is why I love the Fabfitfun family so much! Thank you Avril! You really helped me! I appreciate you for that!
Hi Maryann! Thank you for leaving this amazing review! We are so happy to hear about your experience! Xo
I called about my replacement box, because I didn't receive my first box. The customer service rep Lovely was very kind to me! Lovely was fast & efficient. I can't wait to see what I get in my spring box.
I've been a fabfitfun customer for 3 years now, I've thought about cancelling simply because of trying to save money, my partner says, "why cancel something we use so much?" They are amazing, help me take care of myself and feel beautiful.
I was unsure about some charges on my bank statement so I contacted Customer Service. She was able to fix my account, due to my putting in wrong email address, and now everything is as it should be.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay! We're so excited for you to receive your 3rd Fabfitfun box, Ida! We can't wait to share more seasons with you in the future. Thanks for leaving a 5-star review! Xo