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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Nour K.
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Great Experience!
May 21, 2020

Good products and a fantastic customer support team

Date of experience: May 21, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Nour! Thank you for leaving us a great review! We are always happy to help! Xo

Iowa
1 review
0 helpful votes
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Earned credit
May 21, 2020

Sent an email during evening hours got a reply right away.

Date of experience: May 21, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi there! We are happy to hear about your experience! Xo

Canada
1 review
0 helpful votes
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Customization gone wrong
May 21, 2020

My issue was dealt with and fixed immediately in a professional matter

Date of experience: May 21, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Jody! We are happy we were able to help! Thanks for leaving a review! Xo

Illinois
1 review
0 helpful votes
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Great
May 21, 2020

Fixed problem with no fuss, really nice and easy to speak with

Date of experience: May 21, 2020
Arkansas
1 review
8 helpful votes
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I needed help clarifying about my items, and they get in touch and solve the issue right away, it was awesome and I really appreciate it! They were very nice, overall the experience was great! Thanks to fabfitfun customer care and people like Max, the person that helped me, for working hard to make our day better, especially in these certain times, fabfitfun and its staff's effort are very much appreciated! Thank you for all your hard work!

Date of experience: May 21, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Ebereta! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo

Virginia
1 review
0 helpful votes
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Always impeccable service
May 21, 2020

A+++ this is a company that puts the focus and heart into their customers, who could ask for anything more?!

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Carrie! Thanks for sharing! We are always happy to help! Xo

California
1 review
0 helpful votes
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5 star service!
May 21, 2020

Nimfa was incredible! I had an issue with charges for add-one. Within minutes, Nimfa resolved my issue professionally, efficiently, respectfully & quickly. 5 Star customer service. She represents FabFitFun well! You're lucky to have such a fabulous associate on staff! Thank you!

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Amy! We are so happy to hear about your experience. Thanks for leaving this great review! Xo

New Hampshire
1 review
0 helpful votes
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I love FabFitFun
May 21, 2020

I love this company generally, I was charged 400$ for "add-one's", after 15-20 minutes I finally got my point across that I did not order them and Wanted a refund immediately.

Date of experience: May 20, 2020
Pennsylvania
1 review
0 helpful votes
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Excellent customer service!
May 21, 2020

I have contacted them 2 times about issues that I had and they were both taken care of! I accidentally clicked on annual subscription which charged me $190 and when I emailed them about it, they immediately refunded me! My second issue came with being unable to customize. They replied after customization was over but allowed me to send them my choices and told me I would be receiving what I wanted! The summer box is always my favorite and it's always fun to open the box and to see what goodies I received!

Date of experience: May 20, 2020
Georgia
1 review
0 helpful votes
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I had a request for my yearly and monthly subscriptions and I had a fast quick response in a timely manner. I'm excited to see my first box!

Date of experience: May 20, 2020
Pennsylvania
1 review
0 helpful votes
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Excellent Customer Service
May 21, 2020

FabFitFun has great customer service and my issues are always resolved.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Maya! We always strive to provide our members with the best experience possible! Xo

North Carolina
1 review
0 helpful votes
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Fabfitfun with Pierce
May 20, 2020

I had a great experience on FabFitFun. Pierce was very knowledgeable and answered all my questions very nicely. I appreciate his help because I would probably still be trying to fix it if it wasn't for him.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Dawn! We are so happy we were able to help you! Thank you for leaving a review! Xo

Canada
1 review
0 helpful votes
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I had been hearing about FFF for a couple years now and had always wanted to join, I ended up finding a awesome coupon for them, then I decided to sign up for the year for all their amazing perks. So far I have not been disappointed. I have not gone and bought skincare from a store in months because of all the great skincare products they have. My skin has never looked so good. Their website is a breeze to navigate and I have so far enjoyed the products I have recieved.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Ronnie! Thank you for taking the time to write a review. We are so happy to hear about your experience! Xo

Michigan
1 review
0 helpful votes
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Help I needed
May 20, 2020

Rimy was very nice, but my question never got answered we kept getting disconnected and I put in her email I have not heard back yet! My order original for add-ons for the summer said I was getting two of the purple Kate spade mugs, and I only wanted one of the mint floss when I viewed shipment has been shipped it said I only had one Kate Spade mug coming and two of the mint floss I paid for two of the mugs and only one for the mint which was my original order if you look back in my records it shows it and that I had paid for it I was just wondering why this one said I only have one coming mug and two flaws can you help me

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Vicky! Thanks for leaving a 5-star review! A member of our Customer Care Team has followed up with you directly to make sure you're fully taken care of! Xo

Germany
1 review
0 helpful votes
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Amazing service
May 20, 2020

Tyler helped me fix my issue that I made entirely myself. He even helped customize my box for me. Was about to cancel and due to great customer care. I did not.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

We are so glad to hear you have been fully assisted, Bonnie! We're looking forward to sharing more seasons with you and we're so excited for you to receive your Summer box! Xo

Florida
1 review
0 helpful votes
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I received my first box and was disappointed with one items being OSFM and only receiving 7 items when should be 8-10 items. Leigh was helpful and went through what was sent and realized the wallet was missing. She helped get em an item I was sad to not be available for the Summer box and replaced the wallet that was missing. This was my first box so getting the right experience will ensure I will at least try a second box to see if it's worth it for my needs.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Cheryl! Thanks for taking the time to share this review! We're so happy to hear our team was able to assist you! We hope you absolutely love your next box! Xo

Florida
2 reviews
0 helpful votes
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Fabulous
May 20, 2020

My experience was amazing, they answered the phone right away and answered all my questions!

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for this amazing review, Marcia! We're so happy to hear this! Xo

Florida
1 review
0 helpful votes
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LOVE FFF
May 20, 2020

Products are great, customer service is amazing. They are quick to answer questions, give advice, or just be a substitute friend for a second. Great company, great people.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Rachel! Thanks for sharing this review! We're always happy to help! Xo

North Carolina
1 review
0 helpful votes
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Great Customer service
May 20, 2020

I have NEVER had a bad experience with FFF customer service. Everyone is so personable, knowledgeable and friendly. They have the patience of saints. My issue is ALWAYS taken care of.

Date of experience: May 20, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Kellie! Thank you so much for sharing! We're so happy to hear our team is always able to assist you! Xo

New York
1 review
0 helpful votes
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Great company
May 19, 2020

FFF delivers fabulous finds to my door every 3 months. I have the option to make choices or be surprised. It is always exciting to receive a box :)

Date of experience: May 19, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Pamela! We're so happy to hear you're loving your FFF membership! We can't wait for you to receive your next box! Xo