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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Helpful, resolved question asked on my account, friendly, knowledgeable. Took the time to screenshot our conversation and email it back to me
Quick and very easy to do for assistance. Thank you.
Hi Kimberly! Thanks for sharing this review! We're always happy to help! Xo
Selene was amazing. Personable and knew product and answering questions was excellent
Hi there! Thank you so much for sharing! We're so happy to hear our team was able to assist you! Xo
I missed the cutoff to customize my summer box and contacted the FFF live chat service. Elle was able to help me choose the items I wanted and make sure I didn't miss the window next. Excellent customer support!
Hi there! Thanks for sharing this review! We're so happy to hear our team was able to assist you! Xo
Great customer service, I panicked because I had a lot in my cart for add on's. He helped me when I panicked that I put the gift card on wrong place area & couldn't redeem. Told it was applied to t my Add on's and fixed it.
Very sweet, Thank You
Hi Jenifer! Thanks for sharing your experience with us! We are so happy to hear this was all taken care of for you and can't wait for you to receive all of your new items! Xo
I wanted to see why I couldn't customize what I wanted and I was confused about how everything worked, Niko was great helping me to get everything worked out.
Very satisfactory the service I'm so happy u guys help me
Hi Kimberly! Thanks for sharing this review! We're always happy to help! Xo
I can't believe, especially on today's climate, I was able to reach out, via chat mind you, and have someone discuss and resolve my issue without hassle or incident! Well done FFF! Ipsy should take a page from your book! Considering my interactions with them, wouldn't put it past them to steal the whole book. Kudos to the FFF team!
Hi Elizabeth! Thanks for taking the time to leave us this awesome review! We always want our members to have the best experience and we're so happy to hear you were fully taken care of! Xo
I was helped in a very quick and efficient manner.
Thanks for this amazing review, Barbara! We're so happy to hear this! Xo
I tried this out but cancelled immediately after I got my 1st box and it was full of crap I would never use. So, after they emailed me and told me I could CUSTOMIZE my box, I decided to try again. I just tried to customize my box but every decent item was "unavailable" so I'm expecting another box of crap I'll never use. I'm canceling ag as in and NEVER giving them another dime for their bait and switch b. S. I believe they intentionally do this so you will upgrade and pay more. Then u might get something useful. BEWARE!
Hi Jamie! We absolutely want to make sure you have a great experience and receive the highest level of care. A member of our team has followed up with you via email and look forward to hearing back from you.
Very helpful and experienced professionals. Response was very timely.
Hi Pamela! Thank you for leaving a review! We are happy we were able to help! Xo
TRAVIS WAS AMAZING. I HAD SEVERAL LONG WINDED QUESTIONS AND HE ANSWERED ALL WITH CLEAR AND PRECISE TEXTS. HE WAS AMAZING.
Hi Mary! We are so happy to hear about your experience! Xo
Their customer service is the best and is another reason why I will continue my membership with the company
Hi Rayme! Thank you for writing this amazing review! We are so happy to have you as a member! Xo
Hi Nina! Thank you for taking the time to leave a review! We are happy to hear you were satisfied with your experience! Xo
Hi Dawn! We are so excited for you to receive your items! We hope you enjoy! Xo
I had an email issue and customer service went above and beyond to resolve my issue!
Hi Bree! We are so happy to hear we were able to help! Xo
They are extremely dedicated to us, the customer. They have great products and wonderful customer service. They truly want to make sure you have a great experience with products you love.
Hi Rachel! Thanks for leaving us this review! We're so glad you feel this way! Xo
I had over ordered in the summer sale by $17 and my credit card was declined due to a summer program I'm taking advantage of so it's frozen. One of fabfitfun's amazing teammates Pierce, gave me a generous offer to add another $10 credit to my account so that all I owed was $7 and some change and could complete my purchase. It was so unexpected and it made me so happy that I was able to get all of the items that I really wanted and needed. This is by far my favorite subscription box and I cannot wait to renew for another year!
Hi Courtney! Thank you for taking the time to leave a review. We are so happy we were able to help you! Xo
I ordered the spring box and will order in the future.
Hi Claudia! Thanks for taking the time to leave this review! We're so happy to hear you enjoyed your first box with us! We can't wait for you to enjoy what's in store for this season! Xo
I ordered a box for my wife's birthday and checked on it because I had never done this before every representative I spoke with kept giving me a generic answer I checked my account one day and there was a replacement order which I had no clue what was going on so I spoke with a representative and they avoided my questions so I waited until the next day and spoke with a new representative who was very helpful in finding out what was going on turns out when I ordered my box the representative never completed it so we've been waiting a month now for nothing I'm more upset over the fact no one would tell me anything about what was going on after a couple weeks and my questions being avoided I finally got some help I don't think we will be sticking with FabFitFun
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tara! Thank you for sharing! We're so happy to hear our team was able to help! Xo