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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I would give a one star but the customer service experience I had was very positive even though there was no resolution in the end. I feel the products are cheap and definitely not worth the $50 I paid for them. You can get the same stuff at Target for half the price. It's the most expensive subscription I've ever had and the least worth it. I've never cancelled a subscription after one month but I did with this one. I have many subscriptions because I'm a sucker for them so when I say its not worth it it's really not. 10/10 would not recommend.
I haven't received my first box yet and I'm confident that it will be great! I signed up for a seasonal box and then upgraded to annual. I noticed that I was charged for both on my cc. I contacted customer service and they credited me back the seasonal charge. I really appreciate the exceptional customer service!
Thank you for taking the time to leave a review! We look forward to you receiving your first box! Xo
I received my FFF summer edition and it was items I already had as well as one product came open and leaked. JoJo in customer service addresses my issues efficiently and with respect.
I love my FabFitFun boxes! They come loaded with a variety of fun items! To top it off they have excellent customer service! That isn't always easy to come by these days!
Hi Mary! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
The rep addressed my concerns regarding missing items in my box. She was able to answer my questions and was very helpful.
We are so happy to hear you had a great experience! Xo
I am not a fan of the box items but their customer service is great!
Hi Krystal! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us!
JoJo was very patient given me the answers i was looking for
Hi Janita! We're so happy to hear you had a great experience with us! Thanks for leaving a review! Xo
Very positive. Just subscribed to Fab fit yesterday and was doing some research today and saw you can customize you box. I called your customer service department and was very pleased with the help I received.
Hi Michelle! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
First, my seasonal summer box was fantastic and I had a really positive experience. I received alerts to some summer sales. I checked out the sales and put a large number of items of interest into my cart. I then fell asleep. My plan was to return to the cart and grab a few favorite items and delete the rest. Fab fit fun auto shipped $450 American worth of products to Canada. This would cost me a significant amount of money without my approval. I'm sure it's in the fine print but it's a bad policy. It's a sneaky way to do business and I am disappointed. The issue was resolved but inky because I was fast enough to catch it and phone in. If they had shipped I would be out of luck. I really wanted to order a few extra items each season but I've lost my confidence shopping through FabFitFun. This is disappointing because I've been sharing such positive feedback regarding my summer box and how much I loved my products.
Hi Kathy! Thanks for taking the time to leave a review and we are glad to hear you have been fully taken care of! Xo
Had a situating with FFF add ons. It was totally taken care of instantly. Very pleased with Clarence and FFF.
We are so happy to hear about this, Susan! Thanks for leaving a review! Xo
I had an issue w their website. They have a chat service to help. JR is who I spoke with. He was quick. Friendly and resolved my problem!
Hi Julie! We are glad to hear that your concerns were fully taken care of. Thanks for the 5-star review! Xo
First time I tried to subscribe, they lost my order and I received the first box two months later. The second time, FedEx lost my box and no help given by FFF. Their "cancel subscription" page was "down" for the day and I had to practically crack codes to get a hold of someone. Stick with Causebox.
Great experience handled all my issues every time I have one. Fun fit has great employees and I would love for you to see what I'm talking about by getting your quarterly box. For the price it well worth it.
Hi Shawna! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had!
I was charged in May for my first box. It said it shipped June 24 for delivery July 4th. It is July 11th and fed ex nor fabfit can give me an answer as to where my stuff is. Covid isn't a reason because I have received many other products from Fed Ex. They can't even track my stuff at this point.
Hi Lisa! We're sorry to hear about this. We always want to ensure our members receive their orders in a timely manner. A member of our team has followed up with you through email to further assist you!
I received a text message alert for a credit card authorization of $674.00 from FFF. Thought it was a mistake. Sure enough items in my cart were not removed/canceled. Policy states no returns or refunds. I had no idea how I was going to go about selling those light wands for wrinkles and all that. Or how I was going to explain my epic fail to my other half who already thinks I have a FFF problem (he takes pictures of my stacks of boxes).
I emailed FFF immediately and asked to please cancel the order and refund my card. I received an email the following day. Mika was very understanding and compassionate and resolved my concern immediately. Sooo thankful as their policy states final sale. I know if this wasn't reversed I would have been banned from FabFitFun forever!
Thank you Mika T with FabFitFun!
I was very happy with Patricia she was so much help
Made my day, and fixed my issue! Within 5 minutes my problem was resolved.
Yay! We are so glad to hear about this, Julie! Thanks for leaving a review!
Went above and beyond to help me with an issue I was not understanding.
Hi Anne! We are so happy to hear about this, thanks for taking the time to leave a review!
I had the pleasure of speaking with JR from FFF, he was knowledgeable, personable and able to fit my issue in seconds flat. I had purchased an item that came to me broken I am assuming by shipment. He replaced it with no hassle. All i had to do was show a photo of the item. He was very friendly. FFF's customer service is always spot on.
Yay! Thanks for leaving a review! We are glad to hear you had a great experience with one of our Customer Care Team! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! We are sorry to hear about your disappointment with the items you received. Please note that we receive our retail prices directly from our vendors. Each box retails for over $250+! We highly recommend filling out the end-of-season survey to help our team better curate future boxes! We hope to surpass your expectations in the future!