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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Quickly resolved I had an item in my box the I received that didn't work was damaged
I was on the endless summer sale and had added things to my basket but then decided against getting anything. The day after the sale had ended I received an email with a bill for $194 for items I had thought I removed from my cart (all my own fault). I was about to make a 13 hour drive back home after working so I was very stressed and now worried about my accidental purchase. I emailed FabFitFun to see if there was anything they could do to help me. I received an email within the next day and a lovely employee by the name of Renzo helped me out! I was ecstatic to find out he could in fact help me and that lifted so much stress and worry of my shoulders. Again customer service with this company has pulled through yet again! I have never had trouble with communication or troubleshooting with FabFitFun customer service.
Hi Kaitlyn! Thank you for leaving us this awesome review! We're so happy to hear our team was able to take care of this for you as we always want you to have an enjoyable experience! We're so glad to have you as a member! Xo
My box got lost but in being sent a new one! It took very little effort to get my issue resolved.
Hi Allison! We are sorry to hear your order was lost and so glad you reached out to our team so we could send you a new one! We can't wait for you to receive your new items! Xo
I spoke with Frank, he fixed my problem in minutes, which I previously spoke with two other representatives! Frank was very polite and honest about what happened. You should train all your customer Service representatives to be like him
Hi April! Thanks so much for sharing! We are so happy to hear our Customer Care team was able to help! Xo
I have had a subscription for about a year now and had been pleased but 2 months ago I paid for the summer box and the shipping label was printed but no shipping update. I contacted CS 6/24 with my concerns got a fairly quick reply then the update sent 7/1 says she applied $15 credit and they assume my box was "lost" so another would be shipped. Here we are 7/22 and my replacement box still has not even been shipped. I appreciate the apology but I want my box and nobody seems to be concerned about getting it me with any sense of urgency!
Hi Anita! We always want our members to have the most seamless and satisfactory experience and we're sorry to hear we missed the mark. We hope to have the opportunity to surpass your expectations in the future!
I ordered my box on July 3rd and have not received my box. People that ordered their boxes several days after mine have already gotten their box. I am very disappointed so far.
Hi Rhonda! We're so sorry to hear about your disappointment! We let all our members know that our boxes ship within one month of successful billing! Please reach back out to us if you do not receive tracking information by 8/3. We hope to surpass your expectations in the future!
Perfect! She helped me completely. Thank you very much. Everything was resolved.
We're so happy to hear our Customer Care team was able to help you! Thanks so much for sharing!
Helped me with a product I didn't like, it didn't work correctly.
Hi Debra! We are so glad we could make your experience better! Thank you for taking the time to leave a review! Xo
I had an issue with the delivery of my package and it was returned to sender, so I contacted FFF right and and Maggie responded and resolved my issue in an efficient and timely manner. She was great and so helpful!
Hi Abbey! Thank you so much for leaving a review! We are beyond thrilled to hear you were fully taken care of by a member of our team! Xo
FF&F responded in a quick and professional manner. They stand by their products.
I love fabfitfun. From the merchandise I receive seasonal to the seasonal shopping to the customer service. You couldn't ask for a better company. Love Love Love them!
Responded very quickly it was very nice concerned about my issue I had it resolved very quickly
Hi Vanessa! Thank you for leaving us this amazing review! We are so happy to hear you had a great experience with our Customer Care team! Xo
Hi Glory! We are so excited to hear we were able to help your daughter join the FFF family! Thanks for this review! Xo
Sheena answered all my questions quickly and efficiently in away that made me feel great about the interaction! She was very knowledgeable and about the process and I was satisfied with overall! Xx
Because of my office closing (thank you Covid-19), I didn't receive my Summer box but Caroline to the rescue! She understood the issue and my sadness and quickly routed another box to me at my new address. No questions, no hesitation - just fast and friendly service. I love FFF!
Hi Diana! Thanks for this review! We're so happy our team made this right for you! We're so happy to have you as part of the FFF family! Xo
I love the products and I love their customer service. It's a great treat for myself and I really appreciate the quality of everything and how helpful their customer service reps are if there is ever anything you have any questions about.
Hi Olivia! Our team is always happy to help or answer any questions our members may have! We love to hear you're loving your subscription with us! Thanks for this review! Xo
I love everything about fab fit fun, I always am surprised how cute my boxes every season and I've had really good experiences with the customer service team whenever I have a problem
Hi Lindsey! Thanks for leaving us this review! We are over the moon to hear you're loving your subscription with us! Xo
An item came damaged in my edit sale box, I was sent a reply immediately and advised that someone would contact the shipping department to let them know and a replacement item is being sent out to me. Truly above and beyond. I have contacted customer care about 3 times in the 4 or 5 years I've been a FFF customer and every time I have been super impressed with the attention and care i receive. A+ service every time
Muy agradecida y contenta con la persona que m atendiĆ³ m respondiĆ³ todas mis preguntas muy amablemente gracias
Hi Irma! We're so happy our team was able to take care of you and answer any questions you had! Thanks for this review! Xo
Emailed them about my issue and the were on it. It got resolved immediately. Love their customer service!
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marilyn! Thank you for sharing your experience with us! We're so happy we were able to get that taken care of for you! We can't wait for you to receive your new item! Xo