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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I had a few questions about the tracking of my order, and Rain was extremely helpful and quick to respond and solve the issue.
Customer service rep was very knowledgeable and efficient on answering my email
Hi Hilary! We are happy to hear we were able to help you!
The online chat went very well. The representative looked into my problem and came up with an answer for me.
Hi Wendy! Thanks for sharing! We are so happy to have you as a member!
Best customer service
Thank you jett, very helpful, very knowledgeable. Spoke clear and took his time helping me.
I am a current customer & wanted to purchase a atarter box for my daughter and my best friend as a surprise and I appreciate Matt's help!
Hi Shannon! We are happy to hear we were able to help! Thank you for taking the time to write a review!
FabFitFun is like getting Christmas presents all year. Nice products.
Hi Wanda! Yay! We are so happy to have you as a member!
Customer services always resolved any issues that may occur with my orders.
Hi there! Thank you for taking time to leave a review. We are happy to hear about your experience!
I received 2 of the same items and he was very nice to send me a couple other items and I truly appreciate it
Hi Elizabeth! We are happy to hear we were able to help you!
Peach was phenomenal! Absolutely made my day! She found me a solution that was better than I could have imagined. I am so thankful to her :)
Hi Sehrish! We are happy to hear about your experience!
They have great customer service on the chat! I've been sent a lot of things I won't use. They ask you questions about what you like, and all I get is similar things from the prior box sent. I can only try so many products on my face most products are too oily for my face! That ask you to sent out starter boxes and when you get someone that wants to join and they do if they don't and do it correctly your out of those credits! I've expressed my concerns on the products I've been sent but no response. I actually gave a 3 star because the only good thing is their customer service thank you again JR!
I've only received one box (the editors edition) and it was wonderful! $400 of products for only $40! And all very usable products nothing that I will not use
Hi Kayci! Yay! We are happy to hear you are loving your items!
I had to call customer service to reactivate my account. I had a question about a coupon code and Dominic had let me know that there wouldn't be a discount for reactivation. He informed me in a way that wasn't a "no", but rather a shy and I appreciated that.
I've had problems before and got great customer service. And then my package got lost in the mail and it took them three months to replace it so it depends on the situation on what kind of customer service you get
Hi Natasha! Thank you for taking the time to review. We apologize for the inconvenience this has caused you. We saw on your account that one of our team members had fully assisted you. We hope to surpass your expectation in the future!
When I called in about my mix up in my box, the customer service representative was able to help me efficiently! They said I could keep the item that mixed up, plus they were going to send me the correct item. Very considerate.
I needed a refund since i accidentally upgraded my suscription, and they were incredibly helpful to resolve the matter. I got almost an instant refund.
Hi Lucia! We are so happy to hear we were able to help you!
So pleased with everything FabFitFun thus far & i'm thinking it will only get better! My experience with customer service rep Jeanne, whom i called frantically with a simple question, was lovely & did truly make my day. She was so sweet & very thorough/not over the top phony nice but genuine & truly put me at ease along with adding to the already obsession i have with this company! Thank thank you all!
Paid for very first box and joined with annual membership. Had to wait two weeks for processing and then between them and FedEx they lost the box. When I called FedEx on the day it was to be delivered I was told it had been lost and to call sender. I called FFF and they insisted it wasn't lost and to wait a few more days to see if it showed up. I waited until end of week and called back. They said they would resend box but it would two weeks before they would process it to be shipped. That's seven weeks for my first box! There was no offer to rush it through or anything. I cancelled my service and demanded a total refund. If this is how they run their business and provide customer service, I don't want to be part of this.
Hi Margaret! Thank you for taking the time to review. We're sorry to hear about your experience. Our processing time frame is within a month or sooner from successful billing. We strive to be as transparent as possible to our members. That's why we stated this information when you ordered the box and through our FAQs. We saw on your account that the box was delivered on July 28th which was less than a month from your billing date on July 7th. Sometimes FedEx marks boxes as delivered when they are still in transit. Because of this, it is our policy to wait 5 business days from the marked delivery date before reporting an order as lost or stolen. We always do the proper arrangement for our members once they don't receive their packages. Our time frame for replacement is within 2 weeks or sooner, to give us ample time to prepare the package since we are processing tens of thousands of orders every day. Your experience is our top priority and I hope you'll give us another chance to make things better for you in the future.
Awesome company! So glad I'm able to be part of the community.*
Hi Melinda! We love having you be a part of our family! Thank you for leaving us this kind review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Caty! Thanks for this review! We're happy to hear our Customer Care team was able to take care of this for you!