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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I had an issue with a promotion and my complaint was handle efficiently and I will continue to be a member.
Hi Jessica! We are happy to hear we were able to help you!
There was confusion on the billing. I contacted Fff the issue was resolved within 24hrs. The staff are patient, friendly, efficient and extremely helpful. Thank you to all.
Hi Maria! Thank you for leaving us this amazing review! We're so happy to hear your account was taken care of! Xo
My box got delayed by about a month and the customer service woman was so helpful, apologetic and very fast to correct the error and get me a new box
Very simple and effective communication. Quick and painless resolution while displaying a genuine empathy for the situation. My robe was missing its belt, and they offered to send a replacement robe without the hassle of shipping the one that was originally sent back to them. There weren't a million questions asked and I appreciate the single communication resolve. Can't even tell you how happy I am with FFF's customer service! Out of my 8 subscription boxes FFF is always the one I look forward to because they have the best items... wish that there was a monthly box!
Hi Samantha! Thank you for leaving us a review! We always strive to provide the best customer experience and so happy to hear our team was able to help! We're so glad you are continuing your membership with us! Xo
Thanks for the help. Precious customer service.
The agent ensured that I had all the information I was looking for. And also FabFitFun is overall a great lifestyle box.
Hi Claude! We are so happy to hear you were fully taken care of by a member of our team! Thank you so much for taking the time to review us! Xo
I was giving a gift card but accidentally ordered in an amount smaller than what I wanted to give. Your Customer Service Rep was able to cancel the first order and help me get back to where I could place a second order in the amount that I wanted to give.
Hi Pasty! Thanks for leaving us this great review! We are so happy to hear you were fully taken care of by our team! Xo
This is a great company to do business with. They have great products and even better customer service. Highly recommend!
HI Moniza! We are so happy to hear you are enjoying your membership! We strive to provide exceptional customer care and glad you had a great experience with our team! Xo
The last two boxes I ordered have been surprise boxes. I haven't used or liked any of the makeup products. Trying to get rid of them on ebay since there r no returns. I received a box today and the creme is coming out of the top of an item and I was transferred from person to person on chat line. Then they hung up.
Hi Joan, thanks for leaving us a review! We are so sorry to hear about your experience and always want to make sure you receive the highest level of care. We are glad to see a member of our team has followed up with you and able to get this taken care of. We hope we have the opportunity to surpass your expectations in the future and would love to get your feedback regarding the items that missed the mark for you. If you need anything else please do not hesitate to reach out to us in the future.
I've been a FFF customer for about a year. Absolutely love the product, user experience, etc. I upgraded to an annual membership finally and had an issue with a promo code. I contacted FFF customer service - they responded within 24 hours, resolved the issue and really made my day with how positive the rep, Sandy, was. Highly recommend as they really take care of their customers!
I thought I was being billed for over 49.99 and she was able to fix it
Hi Jessica! Thanks for leaving us a review! We're so happy to hear your account was taken care of! Xo
Loved everything, easy and tailored to my taste. So worth it!
Needed some help with my subscription cancellation
Hi Angela, we're sad to see you go but glad you were fully assisted. We hope to have you back someday soon and if you need anything please message us at [email protected].
Adam helped me tremendously with a mistake I did. He went over and above his duty!
So I had a charge on my card for an extra annual subscription and had no idea what happened until the 190$ was taken from my account, I freaked and when I called customer service the women I spoke with was incredible, she figured out the situation immediately and refunded my money right away, she made it so easy and was so amazing! I love my FFF boxes, They're awesome!
Thank you for leaving us this awesome review, Sarah! We are so happy to hear you had a great experience with our Customer Care team! Xo
My CSR, Rhian was polite, quick to answer all my questions, and pleasurable to work with. All CSR's should follow her lead.
Hi Angela! Thank you for leaving us a great review! We're so happy to hear you were taken care of! Xo
I have been trying out FFF for 2 seasons. I have had issues with delivery with both. However they have been great with remedying the issue. I will say the one box (spring) was a bit underwhelming. I'm gonna try FFF until the end of the year. I'm hoping the boxes will be getting better from here on out.
Well I ordered a Box because it's special to me in my daughter that we have something to do together because she has cancer and may be not very left on Earth And we are staying very positive and this is a way to spend some time and get a wooded we get over Box today and it makes her happy and it makes me happy scene she's happy. The when you're getting doubles of things good in your Box and it's not the things that you big you get very disappointed I am glad I took the time to make a telephone call and spoke with somebody That was very compassionate And is not about the product it's not about the money is the boat make you my daughter happy and gaining double products and not getting our regional order that she picked made me very upset But I got to speak to a human and he was very helpful
Hi Kelly, thank you for sharing your experience with us. We are so sorry to hear some of the items you received missed the mark this season as we absolutely want you and your daughter to love every box item. We are happy to see a member of our team was able to make your experience better and if you need anything else please do not hesitate to reach back out. We are always here to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alecia! Yay! We are so happy to have you as a member!