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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Travis was amazing and saved them from losing me as a customer
Very professional, nice, helpful! Love fab fit fun
I made a hugh mistake in the ordering of the boxes and was charged for way to much that I didn't want. I didn't understand what I wasbdoin due to not being on the website itself. I recommend goin to the true website and not thru an ad thru Facebook. If you should have the need for customer service they are truly the best I have dealt with in a very long time. They will continue to get my business because of that. Feel secure in ordering an if anyone has trouble feel secure in the fact that they will make it right.
Hi Lisa! Thanks for leaving us this great review! We are so happy to hear our team was able to fully assist you and glad to have you be a part of the FFF family! Xo
The box keeps getting better and better and it is hands down the best subscription box I have tried!
Hi Suzanne! Thank you for this amazing review! We feel lucky to have you as a member! Xo
One product out of five boxes I fell in love with. Unless annual membership you have to fight to personalize boxes with inventory. Not a service or products for me most the time so not worth the extra expense. Customer service is wonderful everyone though. If it's for you, definitely do it
Hi Heather! Thank you for leaving us a great review! Your experience is our top priority and we always want to make sure you are fully enjoying your membership. If there is anything we can do to make your experience better please reach out to our team at [email protected]. We are here for you!
I needed to cancel my annual subscription and the customer service person, Bernice, was pleasant and professional in addressing this issue. I would consider reactivating in the future if my circumstances change.
Had a defective product that had spilled in my Summer box. Notified customer service at 2 am. Zeb did a wonderful job and was very patient as I uploaded photos of the problem. Replaced the itme with something that I was very happy to receive. Even with the mail service being slow amid the Covid19 problems, I received the replacement in less than 3 weeks.
Hi Darlene! Thanks for leaving this review! We love to hear our team has ensured our members have the best experience!
I am very satisfied with the customer service at FFF. Somehow my box didn't get sent and customer service was able to resolve my issue. They are friendly and willing to help.
Hi Linda! We're so happy to hear our team made this right for you! Thanks for this review!
They resolved my issue very quickly. It was my mistake, but they threw in a free item anyway! Couldn't be happier!
Hi Tobi! Thanks for sharing! We are happy to hear about your experience!
I know things have been drawn out and Covid-19 has thrown everything into a tailspin but please just be patient and understanding. People are losing their jobs and their lives, so deliveries being late seems very low on a very long list of things to worry about. But the company is working on it and trying very hard to keep everyone happy, so please just be patient and kind everyone.
Hi Norma! We are so happy to have you as a member. Thank you for taking the time to leave a review!
I had a good experience and Walter was very helpful
Hi Ashley! We are happy to hear we were able to help you. Thank you for taking the time to leave a review!
Excellent service, very attentive., I save the day. Very happy for the help.
Hi Angelica! We are thrilled to hear we were able to help you!
Very easy and quick to resolve the issue.
Very professional.
Hi there! Thank you for taking the time to leave a review. We are so happy to hear about your experience!
Very efficient and great items. Very much recommend.
CS is always helpful, but Fabfitfun as a company needs some help. I have been with them a year but have cancelled due to too many issues. Order items and told later they are not available. Don't ship correct number of items ordered, charged wrong amounts and have to be credited, when time to customize each season boxes the system crashes and items are sold out. Enough is enough.
Hi Noelle, we are so sorry to hear about your experience and take your feedback to heart. We value your membership and absolutely want to make sure you have a great experience each season. We are glad to see you have been fully assisted by our team, as your experience is our top priority and we are here to make it right if we have fallen short. We hope we have the chance to have you back and surpass your expectations in the future, and if there is anything we can do to bring you back sooner please let us know. We are here for you.
My wonderful daughter gave me an annual membership for a gift. It's so much fun, I look so foward to each box!
Adam had been more than helpful with everything I needed. I appreciate his exceptional customer service.
Hi Jen! We are happy to hear about your experience!
Great, friendly customer service. Great products. Love love love them.
I signed up for the yearly subscription and I am ready to get 3rd box.
I canceled the Auto renewal for next year yesterday due to personal reasons.
Today should have been add on sale for me a perk of doing yearly membership but now being told due to me canceling my subscription for next year I no longer am able to enjoy any of the perks I payed extra to have for this year that I have paid in full already.
Not understanding why I am being penalized for something that I pre-paid for a year only canceled next year's subscription that hasn't even started yet.
I paid to have a year worth of perks on this and now due to me not wanting to do it again next year they are talking away all of this years perks that I paid in full for.
Also always had trouble logging on to system when time to customize my box, they alway say due to high volume and they are working on it... well hello you don't know how many subscribers you have and can't get system that can accommodate for all your customers?
Box is ok kinda fun and did get to try out things I wouldn't have under normal circumstances but just feel not worth the price and Customer Service isn't much help just say " Sorry" a lot and don't really resolve anything.
For the money and hassle I would pick different company
Hi Deborah, we are glad to see you reached out to our team and we were able to fully assist you. Your experience is our top priority and if you need anything else please let us know. We are always here to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carrie! We're so happy to hear you had a great experience with our team! Xo