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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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FabFitFun is a great company. There is an operable customer service line that helps customers. The wait time is very descent especially during covid 19. I need help ordering my $5 Starter Subscription box that I won via Instagram. The issue was resolved and I am a happy customer.
Hi Lisa! We are happy to hear we were able to help!
Amazing customer service. The value of the box can't be beat!
Hi Holly! We are happy to hear you are enjoying your subscription with us!
Exciting & interesting! It's always fun to receive a surprise in the mail & especially when it's something that can be experienced at a fraction of the price! I can't wait to receive my first box!
I tried to add during my customization and hit an error. I sent an email and my item was added. Every time I need help my request is handled. Fab fit fun wants happy customers!
The products that they have for customization are repeats. I live in Canada so the money that I am paying its not worth getting dulicate products also the eyeshadows are not meant for my skin type. Its meant for more fair skin not dark skin.
Hi Meera! We are happy to hear we were able to help you!
I was treated with great respect and my issue was resolved as quickly as possible. Lette was friendly and knowledgeable as well as amazingly helpful towards my dilemma.
Hi Nori! We are happy to hear about your experience!
FabFitFun is the best subscription I've ever had. Full size products and so many things I would've never bought at the store but always want to try- that's what's in theses boxes - they have such great stuff... love the different seasoned things...
My first experience with FabFitFun was full of kindness and professionalism as well as making my new order smoothly and sweet. I will definitely recommend FabFitFun to my friends and family. I look forward becoming a long time customer moving forward. Thank you FabFitFun.
Hi Mona, thanks so much for sharing! We are so happy to hear you are loving your first box! Welcome to the FFF Family! Xo
I made a mistake while customizing my order. I reached out to Fatfitfun and they immediately fixed it for me
Very patient and helpful and resolved my issue without any complications
We're so happy to hear our team was able to help you out! Thanks so much for sharing, Krista!
I never have or have had any problems with FFF. Their customer service is always great and I love trying things that I usually wouldn't get for myself. People say they are slow to ship things but I think they are great.
We're so happy to hear you're loving your FFF membership! Thanks so much for sharing, Rebecca! Xo
Aside from the fact that I love the entire concept of FabFitFun in general and always look forward to opening my box like it's Christmas morning, FabFitFun also has super helpful customer service. When I have used the chat option (a few different times) to talk to a rep about various questions I have, they always respond quickly and kindly. No complaints here. Great service.
Hi Erin! Thanks so much for sharing! We're so happy to hear you're loving your FFF membership! We love having you as a member! Xo
She was nice made me feel good and she should get a good Bonus.
We're so happy to hear our team was able to help you! Thanks for sharing, Patricia!
Very helpful, no hassle, was quick and my problem was addressed quickly
Thanks so much for sharing, Regina! We love having you as a member! Xo
I used FabFitFun for 5 shipments. The items were good and worth the $50. Many of the items were given as gifts. There were a few too many facial sprays.
THEN the Summer 2020 Box happened. I was billed May 27 and now on August 5 I do not have my box, even though I've checked on it several times. And have "tracked" it more times than I can count. It was never shipped. Each follow up was met with "no problem, we are behind" and was painful.
Finally, after a 45 minute hold on a CHAT, I requested a refund and was told, "Chimney N: Though all FFF purchases are considered final and nonrefundable, I will go ahead and process a refund for your Summer Box." WHAT?... I can't get a refund for something that hasn't left your business after 2 months.
I was not treated fairly and was lied to many times. I can't do business with a company who treats me poorly.
Hello Lura! Thank you for taking the time to review! We're sorry about your disappointment. A member of our team has followed up with you directly!
She was helpful and personable and took care of my issue right away!
Thanks so much for sharing, Melanie! We're so happy to hear our team was able to help you out! Xo
I want to send five boxes to friends I want you to call me back and get this straightened out. Everyone has opened their messages and they said they "expired".
Hi Kathy! Thank you for your feedback! We saw on your account that our team member had assisted you. All the invites had been added to your account and you might want to resend the link to your friends.
Very pleased with fabfitfun... very good for you money awesome products and great customer service
Thank you for leaving us this awesome review, Jennifer! We are so glad you are a part of the FFF family! Xo
Very good service helpful no question on what happened just took care of the issue.
Hi Lori, thanks for leaving us a review! We are thrilled to hear you were fully assisted! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roseanne! Thanks for taking the time to write a review! We are happy to hear we were able to help!