EZPOPSYReviews 483

I bought 2 clothes from Ezpopsy.
They did not look like the way they look in the picture.
They did not fit well. One was too small.The fabiric was not good-it looked too frgile that it would rip off with any small impact.The package was poorly packed (with thin plastic bag) and it was part open when I received it.
Worst of all, their customer service: When I returned the items, they deducted 15% becuase they claim that the cloth tag was missing from the return package. I returned exactly the way I received them. I paid almost 20£ (almost $25) to return the package to China. And they deducted almost $13 for a missing tag?
I complaint to them and they do not care! Horrible.
I WILL NEVER BUY FROM THIS COMPANY

I ordered an item and when i received it neither the fabric nor the size matched, now before you tell me i should have checked the sizes i assure you i did, this is not the first website i order from and i know exactly how sizes work.
Then when i asked to return it I was asked why I told them the fabric is too think it's a see through, they said it is summers so it's a good thing that the fabric is thin, when I said I am not able to wear it, they emailed back that i could wear something underneath it! (so forget the summer thing then!) then they emailed me saying the return process it too lengthy and too costly to which i replied if you stop with the back and forth emails you could shorten the period and as for cost I can send it from here (London) for good fees. They are still stalling and they send one email a day! And no one picks the phone.

So in short, in the 21 century with markets competing on a global level, this is not acceptable. The prices are 10 times higher than their value (now that i have seen the piece with my own eyes) and the after sale service is seriously offensive!
Before you order you need to think of this. I read reviews here and I was planning on ordering 10 pieces which i put in my like list but luckily because i read reviews here I through i'd try with one piece and here is the result. It really kills the fun of buying and receiving something new. My advise is: there are loads of other sites, you do not need to work with one that doesn't show you respect as a client neither is service oriented!

I recently ordered a dress for my daughter and it arrived, all good, except they had neglected to mention a chintzy gold trim, which I had to correct. Ok my mistake, didn't look hard enough at the pic. Next time around my other daughter orders a dress, which was a bad fit. NOT the wrong size, it just was a bad fit. (So ignore the response the company posted, below, as we DID measure correctly! First response was that she gift the dress to someone or swap it. Then after a terse response offered 30%+ $5 US gift voucher and a whinge that the free shipping was at their expense. To continue the saga, my daughter argued her point, back and forth for quite a number of days, until they finally agreed to refund the dress. The dress was sent back. The tag enclosed, but not attached, as it was stuck in the zipper of the dress, so in order to try it on she had to detach the tag, so as to open the zip. Enclosed in the original packaging. If they had quality checked the garment prior to this, they would have found this to be the case. As a result they then responded with a 15% deduction off the refund price when they received it. So there you have it. A company that doesn't honour it's agreement, delays its communication and supplies a sub standard garment and service. There are plenty of great quality retailers online, stay away from Ezpopsy and save your sanity and money!

I ordered $350 U S D for 5 dresses. They arrived with no invoice or return address. The dresses are of poor quality with a bad smelling odour. Contacted Pay Pal to get return address and was offered $100 and then $200 and keep dresses? I refused and was supplied a return address that Pay Pal claims to be on their account, I ship to address and now told it is wrong return address, even though this is on their pay pal acc. Please note Canada Post will not provide tracking # for small International Packet so you will have to return regular post as it will cost more that the merchandise is worth, (this is where the scam starts and they know it!) Returned and hoped for the best only to be told by Espopsy I returned to wrong address? So if you get this address for a return DO NOT SEND. Blue Zone E Commerce Co Ltd, Taibai Road, building 10 #, Kaixuan Cheng, Xi an, Shaanxi Provience, ******* China. I have now decided to purchase some Hell Money (Bad Luck) and send them the same amount I lost and wish them nothing but bad luck! Too bad a company can get away with such a scam and spoil trading for someone honest!

Unfortunately I did not look up any reviews of this site before ordering. The clothes on this site looked lovely and unique. After ordering I found bad reviews and immediately emailed Ezpopsy to convey my concern. They replied promptly assuring me they would make sure my order was sent as requested etc. Today it arrived. A linen dress ordered came in a different colour and made out of very cheap polyester. Another made out of what looked like curtain net and had a hole and dark discolouration on top which could be seen without taking it out of the wrapper. I tried to contact them as I had done before but a message came back each time saying there was an error and no order of that number or email of my name!

The clothes are cheap and cheerful - a good deal. However, you will have no end of headaches if you don't like something you order or the size is incorrect. They highly discourage returns and it is near impossible to do.

This people are scammers I hope you read this before buying. Bought a dress for a wedding and when I arrived the item was the quality of a £5 dress from the market, not $70 worth. I have sent it back by UPS and sent them an email requesting a refund then getting back a begging email from them saying well give you a discount but please don't refund because it'll take a long time to get my money back and the shipping costs will be charged to me. Surely I have some rights here? Going to look into getting them investigated somehow.

Hi,

I payed 147,27 dollars for 3 dresses in www.ezpopsy.com I received only one dress and was not even from what I've ordered. The package I received looks all cheap and does not even have their label on it. The dress they send me is on their website, so it is from them for sure. I wrote to them several times and they keep answering they have delivered neglecting the problem and the fact that I received only 1 cheap item when I payed for 3. Terrible company and costumer service. I do think is a SCAM.

Recently i ordered a bohemian maxi dress to my vocation, i will go to a fantastic beach with my husband. I m worried about the quality and color of dress after received the item, i am surprised with the quality, i received a lot of praise from my friends.

Besides, the customer service is quick and polite, they can reply me rapidly when i meet a problem of size. I received delivery on time. This online store has a lot of style, i have already recommend it to my friends, a pleasant shopping!

I ordered 5 items from ezpopsy as the website looks fantastic. This order cost $305.90 with $26 for express postage. Initially communication about sizes was very good. That lasted for 2 days, then it became a tussle of wars between trying to choose replacement items that they would then accuse me of looking on another site. I sent links this did not ease the situation. I sent screenshots then they would say I got the order number wrong with such impertinence. 10 days later I asked them to cancel the order, considering the shocking level of communications they then phoned my home and spoke with my husband saying they would phone back later. They did not phone back but sent an email saying they had now posted 4 of the original items. I then opened a dispute with PayPal to try and claim my money back. When the parcel arrived I promptly send it back costing £18 to send it back to CHINA. Don't buy I still have no refund, but only more annoying emails about the 5th item that by this time I have said to cancel at least on 5 separate occasions. I'm shocked at how poor the service and communications are and who ever deals with the emails definitely needs to go on a customer service course for basic training in common decency. At last the emails have stopped from Ezpopsy however I still have no refund and only communicate through PayPal resolution centre. Hopefully this will soon be resolved but it has been nothing since hassle. I made the initial order on 09. 06. 16, when some items arrived it was 26. 09. 16. Hardly express postage that cost $26. I thought the site was From USA since that is the currency they deal in but its deepest darkest China, stay away!

I ordered 5 dresses from this company. Received the dresses, VERY POOR QUALITY! As per their website, they state that they will provide a full refund when all items are returned. I spent $150 shipping everything back to CHINA, unworn, in original packaging and they will not refund me. They also lie to the custom agency about the cost of the items. I am now out $1000. DO NOT DEAL WITH COMPANY - They are a complete fraud!
Sincerely,
A very taken advantage of customer!

The dresses on the website look great and the quality, when they arrive, isnt too bad. However i ordered 4 dresses and only 3 have arrived. I have been in touch with customer services who keep insisting i paid by paypal (when i didnt) and cant find my order. 1 dress fits, the other 2 are way too small so need sending back- there is no consistency of sizing. I am not confident of receiving any sort of refund. Customer services are not now responding to my emails. Their english is very poor and communication challenging. Looks arent everything unfortunately- dont risk dealing with them.

Unable to obtain REFUND when item/s never received due to "LOST IN TRANSIT" when seller omitted street number and street name from the address. Seller tried to "negotiate" non existent terms and "dispute" the refund process even when it was proven that there was nothing to "dispute".

Considerable Language Barriers (seller China). Seller provided inaccurate information on several occasions and would take no responsibility for their error/s.

No telephone contact for seller available. The number provided does not work from Australia. Emails unsuccessful on all occasions due to "merry go round" of errors/miscommunications/blame/unprofessionalism.

Online chat disconnected during conversation and then diverted to email only assistance.

Policies and practices not effective/unable to facilitate professional and successful transactions/communication. Terms seemed fully negotiable from sellers point of view.

Seller incorrectly addressed items (seller left off street address). (Free shipping.).
Items never received/items returned to seller by post office (?) (seller acknowledged both points).

Online website depict attractive photos, like Rosewhole.com, and appears to be similar in operation.

Prices range medium to high. All prices appear in USD for majority of communications (AUD not available on all screens without effort).

Unable to UNSUBSCRIBE from emails error message appears.
http://www.ezpopsy.com%25unsubscribe_url%25/? Sign=edm

Unable to obtain refund of funds for unreceived items (items gone astray in mail process) until removal of review not in their favour.: Ezpopsy <*******@ezpopsy.com>
Date: Saturday, 18 June 2016 8:40 pm
To: D (withheld) <(withheld)
Subject: Customer service form Ezpopsy
Dear Customer,
I understand your feeling that you have never received your item as you have wait few day, but meanwhile you did not give us the correct shipping address. Please close the bad view form you and we will refund to you.
Thank you

I cannot comment on quality of clothing because I never got my order due to the seller omitting the street name and street number in my address (although seller vehemently and incorrectly denies this, even after providing me with written proof of where/how they addressed incorrectly).