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EZPOPSY

3.1

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EZPOPSY Reviews Summary

The company has garnered mixed reviews, with some customers appreciating the unique design and quality of certain garments. However, significant concerns overshadow these positives, particularly regarding sizing inconsistencies, poor customer service, and a challenging return process. Many customers reported difficulties in obtaining refunds and faced long delays, often feeling ignored by the company's support. Overall, while there is potential for stylish offerings, the prevailing sentiment suggests a lack of reliability and transparency, prompting potential buyers to approach with caution and do thorough research before purchasing.

This summary is generated by AI, based on text from customer reviews

service
105
value
103
shipping
103
returns
96
quality
102

We monitor reviews for authenticity

Tennessee
2 reviews
0 helpful votes
Follow Anthony N.
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If you see this review and the tons of other negative reviews and still shop with ezpopsy, don't cry later. What shown on their website is not what you will get. Forget about the hassle returning process. They states clearly that you're responsible for custom that they might pay and custom refusal. Be prepared to lose the dress, the money for the dress, the shipping and the return shipping.

+3
Date of experience: May 7, 2024
Georgia
1 review
2 helpful votes
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I wished I read some of the reviews before buying. I purchased 3 dresses, none of them fit. I am 5' 1" 155lbs, wear size 8/10,M/L USA sizing, ordered XL on all of them. It is 3-4 size difference in up and all the cut is not fitted. Colors are not same as pictured and cut isn't as well. SCAM! DO NOT BUY!

Date of experience: March 18, 2024
Canada
1 review
7 helpful votes
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I bought two dresses in December 24/ 2021 and still waiting at least for and answer. I just came here because o got an email from them offering stuff when I can't believe I don't have even and answer about the two dresses, not dresses, not money back even and excuses. This company is the worst ever!

Date of experience: March 5, 2024

No clothes, no refund and no communication. Buyer Beware.
December 24, 2021
Previous review

Ordered two dresses on Nov. 17 and quickly realized I had to cancel one. They communicated they would do that but no shipping update or any other communication. Wrote the site and accounting, nothing.
It is December 24th and still nothing from them.
Unsafe place to shop unfortunately.
Laritza, Toronto

Date of experience: December 24, 2021
New York
2 reviews
1 helpful vote
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HORRIBLE EXPERIENCE
February 11, 2024

Ordered 2 dresses for a February 25th, 2024 event. Didn't get the confirmation or the tracking info. I tried calling the contact # provided on the website but no1 ever picked up. Finally decided to email them and got a response in 2 days which said that their factory is on the break for 2.5 weeks and that there will be delays! REALLY? Why didn't you say this on your website! I explained my issue to the rep only to get another inadequate response which basically said they don't Guarantee anything. REALLY? Please do yourself a favor and DO NOT ORDER FROM THEM!

Date of experience: February 10, 2024
Ezpopsy O. EZPOPSY Rep
over a year old

Hi Yelena K,
Sorry for the late reply due to the holidays.
We will send the parcel to you once we get back to work. But we cannot guarantee that you will receive it before February 25th, 2024
Please give us some more time.
If you need we could cancel the order for you.
Sorry again for any inconvenience.

Maine
1 review
0 helpful votes
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WHAT RETURN POLICY?
February 9, 2024

I returned a dress to their China returns address because the dress was an XL and fit more like a size 6. I'm probably a size 8/10 in reality. The dress was $85 and I paid $28.85 to ship it back on July 19/2023. The dress just came back to me a few days ago (Feb 2024) after 6 months on being held up in customs. It was refused by the company. I've messaged them twice with no response back. Such a scam site!

Date of experience: February 9, 2024
Ezpopsy O. EZPOPSY Rep
over a year old

Hi, we are sorry to hear that, we did not refuse the parcel. It is still held in Customs, as we told you before, the customer needs to pay the tax if the tax happens on the parcel, hope you understand.
Please tell us your order number, we will check it for you

New York
1 review
1 helpful vote
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Cobre un vestido size S. Me quedó muy apretado les mandé varios email a 2 días de haber recibido el vestido explicándole que necesitaba un size más grande o la devolución del dinero y nunca respondieron.

Date of experience: December 9, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Hi GINESSA M,
We are sorry that our item does not fit you well.
May you tell us your order number?
We will check for you.

Hola GINESSA M,
Lamentamos que nuestro artículo no le quede bien.
¿Puede decirnos su número de pedido?
Lo comprobaremos por usted.

North Carolina
1 review
4 helpful votes
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First of all, some of the clothes are nice quality and others are not. You can't know until they are in your hands. On their website, it says 100% refund returns. This is absolutely necessary since some of the clothes are nice and others not. Also, the sizing is very strange and different for each dress. This was my first time trying to return. They said I could pay for the shipping to send them back and then they would only give me a 15% refund. I wrote back and copy and pasted their return policy of 100% refund returns from their website. They ignored my message and ghosted me. I'll never buy from them again.

Date of experience: November 15, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Hi M. M.,
We are sorry to hear that.
There must be some mistakes.
We accept the return.
As we told you before, we could give you a refund after we receive your return parcel and if you consider keeping this order, we could give you a 15% refund as compensation, it's up to you.
May you tell us your order number?
I will help you to solve this problem.
Looking forward to your reply.

District of Columbia
1 review
3 helpful votes
Follow Alba B.
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I have ordered 2 pair of shoes for an amount of 250$ and have received no email of confirmation nor a shipping information! I tried to log in into my account and the website doesn't let me! I have requested to reset my password - still nothing! This is such a horrible experience and definitely a scam! No other websites operate like this! I have tried to reach out many times to the email address on the website and nobody has ever responded! Extremely disappointed and yes, I should have done my research before falling for this rookie ecommerce trap! If you're a potential customer - DON'T BUY! If anybody from EZPOPSY looks at this - please get back to me IMMEDIATELY. Order number: **************

Date of experience: October 26, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Hi Alba B.,
We are sorry to hear that.
We are a legit website.
In general, the order confirmation and tracking details were sent to you automatically, please check your mail folder, maybe it has been classified as spam
By the way, the address of customer service at [email protected].
Please make sure you sent the message to the correct email address.
Could you please tell us your order number?
We will check it for you.

Texas
1 review
2 helpful votes
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I
REALLY wish I'd checked reviews before purchasing. I now know NOT to buy anything from Ezpopsy again. I sized up in the $80 dress I bought. Still too small. BUT EVEN WORSE, the fabric of the dress is so transparent that you couldn't wear the dress in public even if it fit! I contacted Customer Service and they told me that the item isn't eligible for return. I NEVER saw that in the fine print about their "excellent customer service" when ordering. I have emailed Customer Service 3 more times and gotten no response. DO NOT BUY FROM EXPOPSY! (order #*******720)

Date of experience: September 30, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Hi Laurel H.,
We are sorry that our item does not fit you well.
Has this question been solved by our customer service?
If this problem has not been resolved, could you please tell me your order number?
I will check for you.

California
1 review
2 helpful votes
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VERY POOR QUALITY
August 18, 2023

I received my shoes on time however the quality is REALLY poor for a 117$. Something you can find in SHEIN for 25$ worth. This is a ripoff. The shoes are so low quality it is a waste of your hard earned money.

Date of experience: August 18, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Hi Arah R.,
We are sorry that our item does not get your satisfaction.
Has this question been solved by our customer service?
If this problem has not been resolved, could you please tell me your order number?
I will check for you.

California
1 review
4 helpful votes
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Scam
May 30, 2023

If it's a scam or y'all have been scammed I heard it's not legit you guys can report it on this website ReportFraud.ftc.gov

Date of experience: May 30, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

We are a legit website.
May you tell us your order number?
We hope we could solve your problem.

South Carolina
1 review
1 helpful vote
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I recently ordered a dress from this company and received it, only to find that it is way too small. The package did not include a shipping label and offered nothing that would assist anyone with returning it (1st red flag) then when I went on the site for return instruction, they asked for an order number which I do not have, since there was no shipping label included. I called the number on the site and have not gotten an answer, so I emailed the company and have not received any response. I order frequently and I value good customer service but have not gotten any type of CUSTOMER SERVICE from this company. Please send me return instructions so that my money can be refunded. And just do a better job of giving people what they paid for!

Date of experience: May 10, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Sorry for any inconvenience.
Is this question been solved by our customer service?
Looking forwarded your reply.

Honduras
1 review
2 helpful votes
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They don't show the face of the model because they use the pics from the brand website, it is a scam

Date of experience: March 27, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Dear Julia S.,
We are not a scam. We do have many customers from all over the world.
The items will be sent out from our factory directly.
Thank you.
EZPOPSY Team

California
1 review
4 helpful votes
Follow Donna E.
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Scam! DO NOT BUY FROM THESE WEBSITE/BRAND
March 15, 2023

Scam! Scam! Scam! If you want to save yourself from trouble and headache, I would highly recommend NOT TO BUY ANYTHING FROM THIS WEBSITE. I ordered a couple of items worth almost $200. The things were small, and the fabric was not of good quality. But the worst was the customer service for returning the items. Someone offered the site a 20% discount and kept the things. I responded I was unable to keep the items as they were small and only wanted a refund. She also mentioned in her email that the return could be costly and learn longer to which I responded, I'm unable to keep them as they were small things to me, and only requested a refund. However, I never got back a response despite a follow-up. Their returns are not something that you can click and print the return level. You have to email them to give you return instructions. Now, I'm stuck with the items that I won't be able to use and my money went down the drain. And I know they have a 30-day return policy. But how would I be able to send back the items and they would be able to receive them on time when to never heard anything from them after my request for a return? Please save yourself from wasting your money on buying stuff that offers no guarantee just in case you're not satisfied with the items. I would give a negative 0 if there's any option for that.

Date of experience: March 14, 2023
Ezpopsy O. EZPOPSY Rep
over a year old

Dear Donna,
Thanks for leaving a review for our website.
We do apologize for all the inconvenience caused to you.
Could you please kindly inform us of your order number so that we could check the matter for you?
We do accept return and exchange if you do not want to keep the items.
And it won't take that much to return items by postal service.
Please kindly tell us your order number so that we could help you solve your problem asap.
Waiting for your reply.
Ezpopsy Team

Germany
1 review
0 helpful votes
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Zu viel 1 Sterne geben
February 26, 2023

Zu viel 1 Sterne geben
Zu viel 1 Sterne geben
Zu viel 1 Sterne geben
Zu viel 1 Sterne geben
Zu viel 1 Sterne geben

Date of experience: February 25, 2023
New Zealand
1 review
0 helpful votes
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Floor length dress
January 18, 2023

Beautiful dress, however, the seams were all wrongly placed and the side, where the zip was placed, was all ruched up. Also the cross over at the bust was at an angle and not sewn straight. If this dress had been sewn properly, i would have definitely given 5*. I've worn it to work and received compliments but the faults are too much to wear for a special occasion. Size XL and I'm usually a 12 NZ.

Date of experience: January 18, 2023
TW
1 review
4 helpful votes
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Be careful about the website of "ezpopsy" they ask you to return the goods in your own pay, and once they received the return shipment, they become disconnected and won't give you the refund.

Date of experience: November 9, 2022
Ezpopsy O. EZPOPSY Rep
over a year old

Dear Antrony C.,
Sorry for any inconvenience caused to you.
Could you please kindly inform us your order number?
We will try our best to provided a better solution for you.
Thank you.

Delaware
1 review
5 helpful votes
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Scam Scam BIGTIME SCAM
October 14, 2022

Dresses don't fit average American women, quality of the dresses are great but I went from medium to extra large and they still didn't fit. Return from my state over $57. They let it sit in customs and take the cost from what they owe you they don't count weekends or holidays to answer you, and stall enough for your bank 60 days to fight for you expires. All the while lying by email and tex and deducting hidden. Fees from your refund which you still Never get its been 6 months and still no refund over almost $300 and still I have nothinI have filed a fraud report with the FCU. They offer you to keep it and try to sell it anything not to return your money.If the USA is in debt to China like they say then maybe this is there way of allowing them to scam and defraud Americans. Sad a d very unfair

T

Date of experience: October 14, 2022
Ezpopsy O. EZPOPSY Rep
over a year old

Hello Saundra J.
I am sorry to hear that.
Could you please kindly inform us of your order number?
So we could check your order details and try our best to provide a better solution for you.
Waiting for your reply.
Thank you.

New York
2 reviews
1 helpful vote
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DON'T ORDER ANYTHING FROM EZPOPSY!
October 15, 2022

Brought a coat for $170 in Nov. Arrived IN FEB.
I was livid! Had to constantly contact EZPOPSY to find out WHERE was my coat & WHEN was it coming. Once rec'vd, coat's size was ridiculously small & I ordered a 2XL too. I have reached out to EZPOPSY several times to exchange it for a larger size ( which they have it in a 3XL) to NO AVAIL. Now, I am stuck with an almost TWO HUNDRED DOLLAR coat that I can not fit that they refuse to exchange it. NUTTY GOING TO TELL EVERYONE I KNOW ALL ABOUT EZPOPSY's BAD BUSINESS DEALINGS. They have lost a another paying Customer too!

Date of experience: October 13, 2022
Ezpopsy O. EZPOPSY Rep
over a year old

Hello.
I am sorry to hear that.
Could you please kindly tell us your order number or email address?
We will try our best to find out your order details and try our best to provide a better solution for you.
Waiting for your reply.
Thank you.

Germany
1 review
0 helpful votes
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Be exceptional!
July 31, 2022

Here you can find special dresses to suit your unique taste. Beautiful models, high quality and good cut and stitch.

Date of experience: July 31, 2022

From the business

Ezpopsy is a leading fashion online store featured by fashion designers. We sell cutting-edge fashion and offer a wide variety of fashion-related content. Our objective is to be the largest online wardrobe company around the world.We are committed to providing customers with original, high qualitied, and exclusive fashionable clothing.

Perhaps you're bored of hanging out and totally want to avoid embarrassment among others who happen to dress in the same style and color. Or if you’re on your way to look for something new, then you’re at the right place. We Ezpopsy provide the latest (almost daily) clothing in women’s fashion from the high-streets of London, Paris, Tokyo, Shanghai &New York at a favorable price.We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive fashion styles on Ezpopsy. We believe fashion should be both personal and diversified.We have dedicated ...