Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed reviews, with some customers appreciating the unique design and quality of certain garments. However, significant concerns overshadow these positives, particularly regarding sizing inconsistencies, poor customer service, and a challenging return process. Many customers reported difficulties in obtaining refunds and faced long delays, often feeling ignored by the company's support. Overall, while there is potential for stylish offerings, the prevailing sentiment suggests a lack of reliability and transparency, prompting potential buyers to approach with caution and do thorough research before purchasing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I, like many others, ordered what looked to be very stylish dresses and both were way off in sizing. So I inquired with the company to return them and tried to give me a small amount of money to just keep them! I was going to get $200 back and they were offering me $30 to keep the items. So I shipped them back at a cost of $60 so now I'm only going to get $140 out of this transaction for dresses that didn't fit! However! I am STILL waiting for the refund after 3 months and they are SAYING they sent the money back to Amex but it's still not here. Total rip off! I think they hope you give up! I wish I would've looked at this before buying.
Bought three dresses, one a bohemian number and two shift tunics, one silk and the other a mix of who knows (label only in Chinese characters!)
Bohemian one looked quite similar to the picture. The others were totally inferior: the print lacked any definition and overall both dresses look muted and washed out. Only vague similarity to pictures on the site and worth a tenth of the price I paid. And if that's silk!?!?
Sizes very confused: i was careful to order to my measurements and the bohemian dress fits and is a large. The 'silk' dress is a small and fits. The other is a medium and is probably two sizes too small. Like other reviewers here I'm not going to bother trying to exchange as don't trust it won't be more money wasted. Will chuck it. Most expensive cleaning rag ever
Dear Meredith, Apologize sincerely for any inconvenience caused to you.
Please feel free to send emails to [email protected] or call +852 81720055 to solve any problem for you. Thank you.
Ezpopsy Customer Service
I never click on pop ups but thought the dress in the image was beautiful. I ordered two dresses and received them in around 8-10 days (to Australia) and was really happy with them. In fact I've had a number of compliments on them. I was surprised that the quality was very good. I decided to order another dress and it came in about a week and it is gorgeous. I love the variety of the clothes.
Thank you for your support. Welcome your next visit. :)
Sorry but what they promised if they didn't keep. I order twice. 14 days passed and I'm still waiting
Dear Batsheva, Apologize sincerely for the inconvenience caused to you. We will do our best to meet your needs. Thank you for your time.
Ezpopsy Customer Service
Absolutely no communication whatsoever. Waited 10 months for my refund and after numerous emails, finally they paid, but the amount was less than it should have been! Spent a fortune on postage to return all three garments with tracking. They denied receiving my parcel.
I would not recommend this company to anyone as they also tried to coerce me into paying extra for alternate garments. It was just one big, unsatisfactory exercise that left me feeling very uncomfortable and I will never deal with Expopzy again.
Dear Robyn, Sorry for the inconvenience caused to you. We suggest our customer return parcels only to the return address we gave. It might make return shipping take more time if it is returned to a wrong address. Thank you for all your time.
The quality is not good with such a price -- worth at most 10-20% of the tag. Quality is poor and the dress does not fit well. I was SOOOO disappointed when I got the shipment. After reading the other reviews, I don't even dare to return in case I will further waste money on shipping! NO NO NO!
Hi, will you kindly contact us at [email protected]? We hope to solve your problem soon. Thank you for your time. Ezpopsy customer service.
Terrible company. The website looks great, with all Anglo models.My wife bought 4 dresses for a trip we were taking in 10 days time, not knowing she was buying from China. She paid an additional fee for 3-day delivery to ensure they arrived in plenty of time before our trip. The order took 9 days to process and only after I emailed asking for status. I asked them to recall the order. They refused. Arrived 5 days later, 3 days after we left on our trip. The dresses are schlock and sizing incorrect. Now we now have to pay $80.00 to ship the order back, plus whatever duty is required. I would give this zero stars if I could. Do yourself a favor, DO NOT BUY FROM THIS PLACE. YOU WILL BE SORRY.
Dear Customer, Apologize sincerely for the bad buyer experience you have met. We were doing our best to speed up shipping to you. And sorry for the size variation in different countries. Hope to better the transaction with you.
Completed and received my very first order through this site a few months ago. It took about 2 weeks to arrive, which was expected. The tracking was a bit off but it arrived and quality is good. The only thing i would warn would be sizing. I'm usually a small/size 6 but glad i ordered a size Large for my dress. Make sure you pay attention to the measurements provided.
Dear Jan, We appreciate your support to our site a lot. Hope to have the next chance to be at your service.:)
Ezpopsy.com
I am writing this review in the hope of putting at rest some fears that people may have in ordering from this company. After reading so many negative reviews I was a little worried, as this was my first time ever ordering from a site such as this one. So when I ordered and then promptly received an email with a tracking number, I instantly felt a little reassured. I found the 17track app fantastic, as I could follow it all the way from China to when it came into the country and was put in Australia Post hands and delivered to my door. I am so happy to say that my dress is beautiful, and the embroidery is gorgeous. It is very well made and it does look exactly the same as the image from which I saw. The dress was also covered with a plastic slip and I will be able to use this when I travel interstate to the wedding I will be attending. I found the advice of checking the measurements correctly very helpful and I too would encourage you to follow the measuring advice too. So I am one very happy customer and I definitely have no hesitation in recommending people in buying from Ezpopsy from the dress that I received today.
Dear Justine, Thank you for your support to Ezpopsy.com. Hope to have more chance to be at your service. :)
Don't buy from this website! You will regret! For the same quality of garments, you can buy from Taobao for 10% of the Ezpopsy's price. The garments they show on their website are just a bait, the real garment you receive is really much much worst than what they show on their website. I think the nice photos are from magazine by professional photographer. Moreover, they don't spell out their terms and conditions very clearly. So take your own risk!
Dear Carol, Apologize sincerely that the item you received is not satisfying to you. We will improve our products and service. And we could accept return for exchange or refund at your convenience. Thank you for your time.
Ezpopsy.com
I order I dress online. I just received and it is awful, poor quality, it is piece of garbache it doesn't worth not even 5 dollars. I tried to find any way to get contact for return or exchange, and I realize there is no way to contact you. I am so disappointed and really you hurt consumers. I wish this company should be shout down. Atte. Rocio Erdinc
Dear Rocio, Kindly send emails to [email protected] or call +852 81720055 for after-sale inquiries please. We strive to give you a good solution. Thank you for your time.
I was very sceptical. I ordernd a dress because it was promoted on Facebook and I liked the style and the colours a lot.
Afterwards I found this Review Page and was shocked to read all this bad reviews.
Well, I had no problem at all.
After reading about the size problem, I checked Ezpopsy size chart and decided I better take a XL than the L I ordered. I send them an email please change my size to a XL and 1 day later I got a confirming email that they changed my order to a XL.
And only 8 days later I received my silk dress. Looks like the dress I ordered, good quality of silk, well produced, same beautiful colours as on the picture.
I am very happy with everything and would order again.
Dear Susanne, Thank you so much for your support. We look forward to have the next chance to be at your service.
Ezpopsy.com
The cloths look lovely on the website but nothing like that for real! Ordered several items last year. Most didn't fit (although ordered larger than the chart sizes to be safe); I had trouble with returns; was given a $15 coupon for next order which didn't work when I tried to use it and now, my latest (and last) item arrived and it has not been finished off! (collar and front not stiched down). The item looks terrible, has no shape and the material is of a very poor quality... nothing like the picture shown.
I will never deal with this business again!
Apologize sincerely for the inconvenience caused to you. The Coupon code with $15 was overdue and we have just updated it for you and you could use it now. :)
I ordered from ezpopsy and 2 days later my credit card was filled with fraudulent activity. Ezpopsy is the only purchase I had made on the card in a while so I have to conclude it was this purchase that caused the problem. Not to mention I didn't receive any kind of order confirmation from them. Will be surprised if my dress turns up now. Will never use this site again and urge others not to. Too much trouble
Dear Madam, Sorry for any delay in sending the confirmation email to you by our system. We hope to look into the problem and give you a good explanation.
I purchased a dress 20th may. I emailed to request ETA and told unfortunately sold out but re manufacturing. This is not good enough. Website should state "sold out, watch this space". Not happy.
Apologize sincerely for the inconvenience caused to you.We appreciate your advice and we will improve our service.
Purchased two items that were expensive but very poor quality. Customer service is very poor and I am unable to return the items despite being within 30 days of purchase. They have offered a $20 voucher for my next purchase, lol. DO NOT ORDER FROM THIS COMPANY. IT IS A SCAM OPERATING OUT OF CHINA.
Apologize sincerely for the inconvenience caused to you. We hope to offer you better solution asap. Thank you.
Just received my first order. As nice as the photo. After confirmation of shipment, the item was delivered within 5 days. I am satisfied with the service and purchased product.
I ordered a dress from Ezpopsy website and I accidentally wrote something wrong in the shipping address. I sent an email and did not receive an answer. Then I saw those horrible reviews, so at first I was worried that I'm not gonna get the dress. I wrote a second email to correct my address and they answered me back saying it's been corrected and that I will receive my dress soon.
Finally I got it earlier than expected. The dress was very pretty, it looks exactly like on the photos shown on the website, the quality is good too. The size fits perfectly because I measured my sizes according to instructions given on the website to choose the dress size. I saw that a lot of people who wrote reviews complained about the size, I mean if you measured the right size it should fit and you won't have to go through the trouble of getting exchange. Overall I'm very satisfied with my shopping experience with this website and I will buy other clothes from them.
We appreciate your support a lot. Hope to have the next chance to be at your service soon.
Ezpopsy.com
After ordering I read some bad reviews but my experience has not been negative, the two dresses arrived and although I have had to return one, too small... the emails have been very quick and responsive. I could get a refund or credit... I took credit so need to still order... not as worried as first time! Thanks ezpopsy.
Thank you for your support.
Welcome for your next order!:)
Ezpopsy.com
Answer: Dear Brenda, thank you for your visiting to our site. We have our own exclusive designers for our items in Ezpopsy. We are committed to providing customers with original, high quality, and exclusively fashionable clothing at reasonable prices. We have plenty of customers over the world.
Answer: Dear customer, Kindly inform the order number starts from #816 and we will find your order.:) If you have any other questions, please do not hesitate to contact us At [email protected] or call us +85281720055 Thank you.
Answer: Hope we have helped you changed the size to correct size you want. Don't worry.
Answer: Kindly send emails to [email protected] or call +852 81720055 for inquiries please.
Answer: Hello, 2-5 business days of order processing time will be needed before the order is ready to be sent out. It takes 20-35 working days for delivery by Standard Shipping to Armenia once the parcel is sent out. It takes 2-5 working days for delivery by Express shipping once the parcel is sent out. We are located in China. :)
Answer: Yes, free shipping by standard shipping method
Answer: I am sorry that we do not find your order with the order number you provided. Could you please double check it? Or you can inform us the email address you provided for the order. Thank you.
Answer: We usually need 2~4 days to prepare the items before shipment. It takes 10-20 working days for delivery by Standard Shipping once the parcel is sent out. It takes 4-7 working days for delivery by Express shipping once the parcel is sent out. Total delivery time= processing time +shipping time
Answer: I am sorry that we could not ship to India currently.
Ezpopsy is a leading fashion online store featured by fashion designers. We sell cutting-edge fashion and offer a wide variety of fashion-related content. Our objective is to be the largest online wardrobe company around the world.We are committed to providing customers with original, high qualitied, and exclusive fashionable clothing.
Perhaps you're bored of hanging out and totally want to avoid embarrassment among others who happen to dress in the same style and color. Or if you’re on your way to look for something new, then you’re at the right place. We Ezpopsy provide the latest (almost daily) clothing in women’s fashion from the high-streets of London, Paris, Tokyo, Shanghai &New York at a favorable price.We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive fashion styles on Ezpopsy. We believe fashion should be both personal and diversified.We have dedicated ...


Dear Rachel, Apologize sincerely for any inconvenience caused to you.
Please feel free to send emails to [email protected] or call +852 81720055 to solve any problem for you. Thank you.
Ezpopsy Customer Service