EZContactsReviews 6,720

Stating that I am extremely disappointed with the way your company has handled my order is an understatement!
I placed an order over a week ago, paid for 3 day shipping, but still had to wait over a week to get my contacts. It's impossible getting an agent on the phone or on a live chat at any point during the day. When I chatted online with Gavin, he was rude and of no help!
For the past 2 days, I tried the live chat at least 15 times, the agents are always busy. I was also on hold for over 20 minutes to speak with someone to just get their voicemail.
Honestly, your company isn't that much cheaper than the others, and I will now indefinitely be taking my business elsewhere; it's not worth my time to contact your customer service department when clearly you don't care about that aspect.
Hopefully you will use this information to assisting in making things better.

I ordered my sons contacts on January 10th of this year, EZCONTACTS charged my credit card THAT day and said that my order would ship in 24 to 48 hours and would arrive in 5-7 business days. After MULTIPLE phone calls waiting, on hold for hours, and MULTIPLE emails in both ways of communication being told they are so sorry for the inconveinance and my order will be shipping within the next 2-3 business days. Its now January 30th, they are STILL telling me my order hasn't shipped but will definitely ship in the next 2-3 days. I am SO aggravated with this company who's customer service department is in the Phillipines and their headquarters is in New York so you can't ever speak to management. I am finally having my credit card company dispute the charge and getting my money back and going somewhere else. Do yourself a favor, save your time and your money and order from another online optical company. DO NOT ORDER FROM EZCONTACTS.COM! If zero was an option in the ratings I would give them ALL zeros!

I ordered sunglasses on January 17,2019. I received a confirmation email telling me they received my order but did not receive an email telling me when I should receive them. I've been calling and emailing them and no response. The 800# says they are closed at 3:30 pm CDT on a Monday. I still have not received an email from them confirming shipping details. It says "order is being processed " after 2 weeks. Wow! No more business with this company. Do not buy. It's a scam. I will be disputing charges with my bank. The photo is their shipping policy, which is totally bogus!

I placed an order for a non prescription pair of glasses on 1/20/2019. The website showed that the item was available in 4-5 days. I opted to get the 4-5 business day shipping for $6.99 rather than the free 5-7 business day shipping so that I could get the glasses faster once they were available. After I placed the order, I received a confirmation email and a confirmation text saying that my card would not be charged until the item was shipped. Shortly afterwards, I received an email saying the item's availability had changed to 15 or more business days. It was 1/20/2019 but my order wouldn't be available until a date ranging from February 11 March 4. My card had also been charged. I immediately emailed customer service to cancel the order but received no response. I then sent 3 more emails and received no response. I also tried the live chat option on ezcontacts.com but it said no one was available and to leave my email and order number then I would receive a response. Eventually, I tried calling and was on hold more than an hour. The first time I called, I was #104 in line holding for customer service. When I finally became the next person in line to be helped, I was transferred by the automated system and placed as #98 in line holding for customer service. I waited again and the same thing happened again. Currently, I am disputing the charges with my bank. I still haven't been able to contact this website and it hasn't contacted me either. I have never been a person that leaves reviews of any kind online but this service was just unacceptable. I hate that I was attracted by this websites' lower prices and would never recommend it to anyone.

So far my experience has been great with timing of order and receipt of items. I ordered frames twice this month (1 for my mom and the other for myself) and received everything very quickly. One of the frames I ordered did not fit (was too small). I consulted two customer service representatives, Rachel to request sizing help and ultimately a refund, and Galvin for return form help. Both of them were super nice, efficient, and helpful with my questions. They took the time to answer my questions and explain things very carefully. I was hoping that the frames would work out, but I will be returning the frames back to EZ this week. I am hoping that the return process/refund process will be just as great as my ordering and customer service experiences have been.

I was hesitant at first to order prescription glasses from a site that I had never heard of before. But I took a chance and I couldn't be happier. The cost of the frames was over $100 less than what I found an optician's stores and getting the necessary measurements for my prescription was as simple as reading it off the prescription sheet that the eye doctor gave me. The entire process was so smooth and I received my glasses in very little time. They were packaged well and safely shipped but, more importantly, the clarity of the lenses and the quality of the frames were everything I had hoped for. I have no hesitancy whatsoever in dealing with EZ contacts once again for my next pair.

I placed an order for contacts last week. I have tried text messaging, chat timing, and calling the company to inquire if my order will be shipped soon and if my prescription uploaded correctly. I have waited for as much as forty minutes on the phone and computer because I was told there were 171 customers before me waiting, only to be disconnected as soon as it was my turn. I am very disappointed because I have done business with this company in the past and had good results. I will be cancelling my order immediately.

I ordered contact lenses over 2 weeks ago. After a week and a half I called because they still had not been shipped and I was going to just cancel my order and order from some place else. The customer service rep told me it was being prepared for shipment. I agreed to go ahead with my order. 5 days later they still have not been shipped so I called to cancel my order and ask for a full refund. I had to wait 40 minutes on hold before getting to speak with a rep. While I was on the phone she told me the order was still being processed? I asked her to cancel my order and refund my money. We were then disconnected. This company is a nightmare to deal with.

This site is a SCAM! They sent me 8 boxes of contacts that aren't at all like the samples I got from my doctor. I can't use them at all. I've tried all of the different ways to contact your customer service and I'm currently bouncing between caller #116 and #140 on the phone. Your chat functionality doesn't work (got kicked out of this 4 times today). No one responds to customer service emails, either. Thanks for ripping me off for almost $400. Ridiculous.

Bought a pair of Ray Ban Wayfarer sunglasses in April 2015, and a pair of Hilfiger prescription glasses in 2016 for a total cost of roughly $775. The finish on the left lense of the Ray Bans has delaminated and bubbled severely to the point of cannot use while the right one remains in perfect shape. Tried chat... 45 minutes later I have gone back and forth with a supposed place in line between 20 and answering but with no success connecting. Tried phoning in direct, went from number 80 in line after 45 minutes to number 56. E-mailed describing the situation in details and several hours later now... you guessed it, no reply. It would seem that beyond selling product and collecting money this company does not exist. For me... never again.

Clara was helpful when I finally reached someone via chat tried calling TWICE started at #235 got to #15 and was bumped back to the menu then started at #142 and got to #4 and was hung up on! Wasted over 1 hour on the phone. I waited 30+ minutes on the chat via website and finally got Clara, she was helpful but it took awhile to get to the problem. I still haven't received my contacts but they said they were waiting for them to come back in stock.

I ordered contact lenses and after two weeks of it not being shipped I asked for a refund. After waiting a week my refund was still not processed so I contacted them again today and they said I had to wait another 5-7 days because it's being processed. I didn't know refunds took 2-3 weeks to get through. Curious as to what happened when the first refund process was going through or if they even processed it. Just annoying. Go to lens.com they are faster

This company is a customer service nightmare. I would give 0 stars if allowed. I called customer service and was #104 in line for a customer service rep. I waited 30 minutes at which point I was #10 in line and was redirected to the initial customer service menu. I was then informed I was #106 in line for a rep. I tried Facebook and was informed they couldn't cancel my order nor could they get me connected to a customer service manager. There is no discount for glasses or contacts worth the headache.