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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Michigan
1 review
0 helpful votes
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Horrible shipping
August 19, 2025

Asked for prescription, gave you prescription from eye doctor. Paid extra tohave them 3-5days. Did not get them until 10 days later. Waste of extra money for fast shipping.

Date of experience: July 10, 2025
New York
1 review
0 helpful votes
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Where are my sunglasses? 🕶
August 19, 2025

I'm still waiting for my glasses and for the refund of the delta for the glasses that changed priced two minutes after they were purchased.

Date of experience: August 8, 2025
Minnesota
1 review
0 helpful votes
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I order a sun glass of Maui Jim LIGHTHOUSE and offered the first time buyer 10% off coupon, but nowhere to put the coupon in the online ordering process. The product received was in excellent conditions as brand new in a sealed box. The coupon issue resulted in 4 stars rather than 5 stars.

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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I asked when my glasses would be shipping and I never got a response except an email (this one) asking me to evaluate my customer service experience. Ummmm... I never had one!

Date of experience: August 8, 2025
Massachusetts
1 review
0 helpful votes
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Best place to order contacts
August 18, 2025

Purchasing my contacts from EZContacts was not only easy but offered the best price available that I could find. It took less than five minutes to place my order and the contacts arrived quickly. I was provided with updates from start to finish so I never had to guess what step of the process my order was at.

Date of experience: August 8, 2025
Washington
1 review
0 helpful votes
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Always buy my eye drops here!
August 18, 2025

Great price. On my last order, the shipping was delayed, but this time around everything was spot on!

Date of experience: August 8, 2025
New York
1 review
0 helpful votes
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Great service and quality glasses
August 18, 2025

I order glasses for the first time via internet and was a bit skeptical. I ordered basic lenses in case the eyeglasses were bogus lol The frames and lenses are awesome, my new favorite pair! Next pair I orderer I will definitely order higher quality lenses.

Date of experience: July 30, 2025
Bahamas
1 review
0 helpful votes
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EZCONTACTS - TRULY AN EZ EXPERIENCE!
August 18, 2025

I LOVE THE EXPERIENCE OF ONLINE SHOPPING WITH EZ CONTACTS, I RECEIVED THE PACKAGE IN A TIMELY MANNER AND WAS PLEASED WITH MY CONTACTS.

Date of experience: July 29, 2025
Nevada
1 review
0 helpful votes
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The price is right!
August 18, 2025

From super easy ordering to shipment and delivery notifications, they were great! And the price was unbeatable, I know because I shopped around.

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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First time ordering, price was cheaper than my usual place. I received very quickly. Thank you!

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Double Charge
August 18, 2025

I was double charged for my contacts order. EZ contacts was unable to fix the problem. I have asked my bank to dispute the extra charge. The issue is still unresolved.

Date of experience: August 8, 2025
New York
1 review
0 helpful votes
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Best prices
August 18, 2025

I purchased the same exact designer sunglasses from sunglass hut and found them close to $100 less at the easy contacts website. To make Matt is worse my daughter-in-law purchased a $548 pair of sunglasses from Bloomingdale's and the day they arrived I checked easy contacts website and they were literally 50% less. I am not sure how they do it but they are an amazing resource for any purchase for your sunglasses, I will never be buying from another website again.

Date of experience: August 8, 2025
Georgia
1 review
0 helpful votes
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Highly recommended!
August 18, 2025

Very smooth transaction, easy to enter prescription and place order, many shipping options. Saved hundreds over going through place at time of eye exam. Legit brand frame, no fake, high quality product. Lenses are best I have had in over 20 years of ordering glasses. I will never order glasses from anywhere else again, this place is the best by far in all aspects!

Date of experience: August 8, 2025
Colorado
1 review
0 helpful votes
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It took forever to get here then when they came it looked nothing like the picture. They were supposed to be blue. They were black

Date of experience: August 8, 2025
Florida
1 review
0 helpful votes
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Not happy with customer service
August 18, 2025

I contacted customer service because I took off the express shipping and it was suddenly added back after I checked out and they stated not their problem. That's not good customer service- they should of offered a courtesy refund as a repeat customer and I've never complained Not happy

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Great experience!
August 18, 2025

Found a pair of glasses that I have been looking for and they were much cheaper. Shipping was fast.

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Hiking up prices
August 18, 2025

Previously had great experiences with EZ Contacts. They used to have great deals. Now they inflate their prices to make it seem like you're getting a good deal. What EZ contacts does not realize is that smart shoppers track price history for anything they purchase or will purchase. No you're not getting a good deal with EZ Contacts anymore.

Date of experience: August 8, 2025
Connecticut
1 review
0 helpful votes
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I shopped around extensively to find the best price on Ray-Ban Jackie Ohh sunglasses. My previous pair had been run over, and I was distraught! I needed a replacement pair of ASAP. I was having trouble finding the exact frame and lenses that I wanted. I was looking for the havana frame with polarized lenses. EZContacts had the Ray-Ban Jackie Ohh style with the havana frame and brown polarized lenses, exactly what I wanted. On many websites there is definitely an upcharge for polarized lenses and limited return policies. Also with EZContacts the shipping was free and they arrived in a few days. I currently do not wear prescription glasses, in the future should I need them I would definitely return to EZContacts.

Date of experience: August 8, 2025
Michigan
1 review
0 helpful votes
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Coach HC6089
August 18, 2025

I have purchased from EZ Contacts in the past and this time ordered a pair of Coach HC6089 frames which I had turned into sunglasses. I was unsure what to do for lenses, so opted to have my ophthalmologist's office handle. They took the frames and sent in to have the lenses made. Anyways, the frames from EZ arrived in perfect condition and also arrived faster than expected. I was so pleased with the service, I will continue to buy and recommend EZ Contacts.

Date of experience: August 8, 2025
Alabama
1 review
0 helpful votes
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Excellent, all around
August 18, 2025

This will be our go-to next time. Thanks so much for making it easy on me!

Date of experience: August 8, 2025