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EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 5th among Contact Lenses sites.
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Ordered had excellent communication and merchandise was delivered as promised in a timely manner. Thank you.
Never received my daughter glasses school starts on the 20th of August now I have to order from another company and wait for my money to be returned
I purchased a pair of Oliver Peoples wear with progressive lenses. I received awesome customer service and the eyewear was at a discounted rate. I love EZ Contacts!
Excellent experience. And very good prices. Love the glasses and the services
I've had my glasses for 3 weeks & wording on the sides are fading! I paid a significant amount for these glasses and the letters are fading!
Before I give the negative... I think this website is an excellent source for highly discounted frames that you will most definitely not find at any brick & mortar eye/vision stores, without insurance. Frames that my eye store were selling were going to cost me $284 (just the frames, not the lenses) & on EZContacts website they were $110! Quite the savings! The downside is, make sure the frames you want are in stock. If they are not in stock, they could be as long as 3 weeks before they even get shipped out to you. My in-stock frames shipped within 3 days, got them in 6 days because of the weekend. I waited 3 weeks for my out of stock frames & ended up cancelling the order because they still hadn't received them---way too long to wait.
It took me about three weeks to receive my contact lenses and then I stupidly also purchased glasses, which are going to take another three weeks arrive. Just a waste of time and caused lots of aggravation
Product was good, but paid extra for faster shipping and didn't get it. Customer service was terrible
I was sent the wrong glasses. Returned and still haven't rcvd the correct ones and niether have i heard anything back.
I've been buying contacts from this company for a while and I really like the way it goes smoothly. It takes no longer than a day for them to verify my prescription. I get my contacts fast too.
I loved doing business with EZ contacts. Their service they provided me was incredible. They are a company that keeps their customers informed throughout the whole process.
The process of uploading my prescription and receiving my contacts was flawless! I definitely received a better price through this service. Thank You!
I knew the exact item I wanted, but it took several days to get a deal. I had an idea of what I wanted to pay for my sunglasses, but the price on the website were too high, even with the discount offered on the site. Instead, I want on the web to find a better discount than what EZContacts offered directly. After several days, I did find a coupon that lowered EZContacts price by $ 20. I wish EZContacts would offer a good deal to begin with instead of making shoppers look elsewhere.
The contacts are so easy to order. Just click on what you want, upload your prescription and voila, a few days later your contacts arrive. Couldn't be any easier.
Placed an order for both prescriptions eyeglasses and sunglasses. Sunglasses received were not expected from the order placed, granted should have left the shade of the sunglasses with full shade not gradient. Quick turnaround with return process but the only issue that is causing this review is that my order was placed 07/12 and still have not received my order for the prescription eye glasses ordered and delivery time keeps getting extended.
Using EZ Contacts makes it extremely easy to reorder my contact lenses and helps me avoid running out of lenses. I can SEE... and thanks to EZ Contacts for making it so easy.
Very good prices, quick shipping and fast delivery. Could not have asked for better service.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

