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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 5th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Michigan
1 review
0 helpful votes
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Great contacts
August 22, 2025

The overall experience was great including the price and delivery.

Date of experience: August 11, 2025
Michigan
1 review
0 helpful votes
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Fast service
August 22, 2025

They not only had the contacts that I needed but they shipped them quickly to my residence. I will shop with them again in the future.

Date of experience: August 11, 2025
Pennsylvania
1 review
0 helpful votes
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Happy with service and purchase
August 22, 2025

So far good if I need service we will see how you handle it. I didn't see any contact information about any warranty with my glasses that Oakley gives

Date of experience: August 11, 2025
Arizona
1 review
0 helpful votes
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Ordered Optase with One Swoop
August 22, 2025

Needed more Optase. Tried to order from Amazon and it's out of stock or it has possibly been discontinued.

Date of experience: August 11, 2025
Florida
1 review
0 helpful votes
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Auto ship does me no favor on price
August 21, 2025

I opted for auto ship on my contacts - and while it sounds great, I pay full price every time instead of shopping for a promotion or sale.

Date of experience: August 11, 2025
Indiana
1 review
0 helpful votes
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Good but very slow to ship
August 21, 2025

Ordered my sunglasses on July 14, they finally arrived Aug 4

Date of experience: August 11, 2025
Massachusetts
1 review
0 helpful votes
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Fast!
August 21, 2025

I got new frames because my oldest is a Neanderthal and we just needed to swap lenses to make it to the next appointment. Life. SAVER. [Keep in mind kid ruined them right away, 20/10 buying from you again]

Date of experience: August 1, 2025
Hawaii
1 review
0 helpful votes
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AWFUL! No communication. Never delivered item that was paid for with no communication!

Date of experience: August 11, 2025
Pennsylvania
1 review
0 helpful votes
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Ordered a few, kept one
August 21, 2025

Prompt delivery, great customer service returning the frames I didn't want, highly recommend.

Date of experience: August 11, 2025
California
1 review
0 helpful votes
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Prada sunglasses
August 21, 2025

Great service 💯percent authentic product sunglasses thank you

Date of experience: August 11, 2025
Florida
1 review
0 helpful votes
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I had a little trouble navigating my first purchase, but customer service was fantastic and corrected my order. Very thankful for the order and great pricing. My only wish is that they would also have as generous an exchange policy for unused contacts as another online competitor.

Date of experience: August 11, 2025
Virginia
1 review
0 helpful votes
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Poor communication and slow shipping
August 21, 2025

It took forever to ship and my requests for status updates were not responded to.

Date of experience: August 11, 2025
New York
1 review
0 helpful votes
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Ez
August 21, 2025

Price with no hidden fee at checkout. Pricing competitive. Came in quickly

Date of experience: August 11, 2025
California
1 review
0 helpful votes
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Was skeptical and concerned about ordering from website. Not knowing if item would arrive or if legitimate. Communication 100% good
Shipping, 100% on point
Actual Item, 100% original

Date of experience: August 11, 2025
Kansas
1 review
0 helpful votes
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Very good review
August 21, 2025

Fast shipping and arrived in perfect condition! Price was reasonable also! Would definitely do business again!

Date of experience: August 11, 2025
Florida
1 review
0 helpful votes
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Horrible
August 21, 2025

Agent made me jump through hoops to do a return. I still haven't gotten my money back!

Date of experience: August 11, 2025
Michigan
1 review
0 helpful votes
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Easy and affordable
August 21, 2025

The shopping and reordering process was very easy, and the prices are excellent. I really appreciate the free shipping and discount codes.

Date of experience: August 11, 2025
Nevada
1 review
0 helpful votes
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Order must have come from the MOON
August 21, 2025

It took 13 days from the time I ordered the contacts to get the contacts to my house. (Ordered Jul 19 got contacts on Jul 31) Where did my contacts come from the MOON or horse and buggy? Other than that, the price was cheaper than other companies.

Date of experience: July 19, 2025
New York
1 review
0 helpful votes
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Very easy And excellent experience!
August 21, 2025

I will use this site every time I need contacts! Very quick and easy to use!

Date of experience: August 11, 2025
Indiana
1 review
0 helpful votes
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Delivery very slow
August 21, 2025

This is my 3rd order and with each one the delivery is extremely slow. I send an email to inquire about my order and am told that they were out of stock, but just got them in and will send. Not sure why for the delay and assuming all 3 of the pairs I ordered (at separate times) were OOS.

Date of experience: August 11, 2025