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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 5th among Contact Lenses sites.
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Very happy. I received my order very promptly. No complaints.
My accurate order was delivered quicker than I expected it to be.
I ordered a pair of glasses July 27, get an email saying they're delivered Aug 4 and "left with individual", only to follow the tracking and see they were delivered to New Jersey…I'm in Vancouver WA. Come on now. What's worse is it shows in the tracking they started in NJ, made it to Sumner WA on the 30, and were sent BACK to NJ for no reason. So when I reach out, they try to tell me I messed up my own address (didn't btw) and I have to wait to get it shipped back to the facility and re-sent out. This was supposed to be a birthday gift for someone and now it's weeks late. Super frustrating
Great variety of high end sunglasses! And at great prices! Beat pricing of every other place I checked, plus free shipping and great customer service! (I called to ask a question- very friendly and responsive) Will definitely purchase from them again. Highly recommend
Easy, competetive and fast service. I will be buying my contact lenses from EZ Contacts in the future.
I love how u get a e mail every time it's at its next designation. It was on time
I had ordered 2 6-pack of contact lenses. When I opened one of the contact lenses from my 6-pack box, the lens had already been faulty with a crack in the lens. I have not worn the lens, and it had already been cracked without me even using it yet. I will not order from this company again as they do not compensate their costumers fairly for faulty products. I would love for my faulty contact lens to be replaced. EZ Contacts claims they cannot reimburse me for the faulty contact lens, although I would not be able to know if the product is faulty without opening the box. This company needs to do better in supporting their customers. They currently are not doing enough
Thank you for sharing your experience. We are so sorry to hear about the faulty lens you received. We want to clarify that the cost of the defective lenses has already been refunded to you. We understand how important it is to feel supported when something goes wrong, and we will continue working to provide the best possible service for our customers. For further assistance, please reach out to us at [email protected].
This is the 2nd purchase of sunglasses from EZContacts, I am very pleased with the pricing and the product, No mor Sunglass Hut for me.
I ordered a pair of Garrett Leight sunglasses. 14 days later still nothing. After the 5th day there has been no movement on the tracking. I requested a refund or a new pair of glasses get sent out immediately. I've been told a claim has been put in but it can take up to 10 days. Fernando B. The supervisor was supposed to follow up with me and never did. I still have no resolution. I'm completely disgusted and will not use EZ Contacts again once this is resolved!
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
When I found my frames online I couldn't believe how fast they were sent to me. They are perfect for my attire that I needed them for. I appreciated the quality packaging and the price.
The website was easy to use. The price was fair and the lenses arrived quickly.
Fast shipping, Authentic beautiful glasses. Will order again.
Easy to complete purchase. Liked the website. Carry good products. Nice discounts Simple transactions Would buy from them again
My favorite contacts for astigmatism have been discontinued and EZContacts was able to supply me with more boxes despite that, and at the best price.
Fast and easy. Didn't have to jump through hoops to get the lowest price.
Honest company, dont give you unnecessary problems, they provide a prescription through an online consultation
The ordering process was easy, once I received the tracking info, my contacts criss crossed the country. It took almost 2 weeks to get them. After 9 days I called customer service. They said they would arrive the next day. I don't think they checked the status. At that point my package was in Phoenix and I live in boston. My package arrive 4 days later
Hi Michael,
Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your contacts and any frustration it may have caused. We strive to provide a smooth ordering process, and it seems we fell short in this instance.
We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times.
We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share this feedback. We are very sorry for the shipping issue you experienced and understand how disappointing it must have been, especially with this being a birthday gift. We want to assure you that we are looking into what went wrong with the carrier so that situations like this do not happen again. Your order should never have been rerouted in that way, and we regret that our response did not address your concerns more clearly. We appreciate you bringing this to our attention and will work on improving both communication and resolution for our customers.