EZContactsReviews 6,720

I ordered a pair of Persols that "just" went out of stock after i placed the order, per an automated email that was sent to me by EZContacts. I then looked up the website and lo-behold, the glasses were still appearing in-stock. So i emailed the customer support center. They couldnt do much and told me that, there was an error on the website and they were working diligently to fix the availability of the product. I have email threads to prove this. The glasses still appear in-stock online and I have ordered these for my wife for christmas.
I also called the center and spoke to a very nice lady (thats the second star). She promised me that they will either refund or "keep looking" for the product and i should receive the order by January (clearly not in time for Christmas).
I tried using them this once and was thrilled at the price but am probably not going to use them again. My suggestion to other buyers would be to confirm availability of the product unless you want to be waiting for 8 weeks for it to possibly make it to you. If it seems too good to be true, it probably is.

First of all, when I ordered my sunglasses, it did take 2 weeks to ship; when I called the customer service number, it said they would be gone for a couple weeks in November. I think the owner must be like an Orthodox Jew or something and misses time for religious reasons. HOWEVER, after following up a couple times through email, I 100% did receive my order. It may take a bit longer than you'd like, and yes; I did have concerns that I may have gotten fleeced by a fraudulent scammer, but that wasn't the case.

Second, I have seen some reviews that claim the frames are fakes. I can't speak to that for sure; though I will say that I have owned a pair of Arnette frames before and they did seem to be a little heavier and sturdier quality than the ones I got from this place. Having said that, my order did show up in the authentic Arnette box, with the arnette booklet written in 6 different languages, with the Arnette decal sticker and silk bag with the crazy print on it. Exactly the same as the pair I bought at Sunglass Hut and I know those were the real deal. I don't know why these frames seemed light and not as well made, but they sure came with all the authentic accessories. And they look great. And they were $50 instead of $110 so if they are fakes, they are the most authentic looking fakes I've ever seen.

I hope this helps potential buyers make an informed and fair decision about this place. Would I buy from here again? I'm not sure yet; I may decide to spend the extra $$ and go buy a pair that I know without a doubt aren't fake. But as far as the business being fraudulent and your stuff never showing up; well that's just not true, but you may have to stay on them about it and be patient (it took me 3 weeks from order until I had my frames in hand). Good luck and God bless.

My glasses took forever to be made and when I finally did receive them they were crooked. When I called customer service they told me that it was impossible that they could be crooked and if I wanted to get a new pair I would have to get a different style. I had to pay someone else to fix my brand new glasses glasses that I received crooked because I could not find those particular glasses anywhere else. Never again will I order from EZContacts.

After two weeks after my order was placed I had not received shipping notification or any other notification about my glasses so I emailed customer service. I asked that if they could not ship my glasses immediately that they refund my order and cancel it. My request was completely ignored and They informed me they got new equipment and my order would be delayed (but didn't feel the need to email me about this earlier. It was only until I contacted them already unhappy that I was informed). I was told it would be another 3-5 days delay. 6 days later I had still heard nothing and received no shipping notification. I sent ANOTHER email to customer service, this time demanding they ship my glasses right away or refund my order (mind you my current glasses broke and I needed these to read certain labels for work). My refund request was ignored again and I was emailed the following day stating my order would be going out today. The communication between this company and it's customers was poor, the follow through was poor, and they offered me zero assistance. I tell everyone I know not to use this company now. My requests for a refund on two different occasions were not even acknowledged. I didn't want the glasses anymore at that point because I had to go out and buy another pair because shipping took so long. You definitely lost a customer here.