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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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California
1 review
0 helpful votes
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Satisfied
September 6, 2019

My order went smoothly and will gladly refer your company to my husband and friends. Your staff was very helpful and answered all of my questions each time I called.

Date of experience: September 3, 2019
Washington
1 review
0 helpful votes
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Horrible
September 6, 2019

Horrible service, they promised glasses in a week, they came in a month. They outwardly lie, when I inquired I was told my frames were on order and that they always take two to four weeks.

Will NEVER buy again from them!

Date of experience: September 3, 2019
Texas
1 review
0 helpful votes
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Lost in transit
September 6, 2019

Still cannot find my order from the spring. The glasses we ordered in the spring unfortunately still haven't shown up.

Date of experience: September 2, 2019
Germany
2 reviews
0 helpful votes
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I was waiting for the 3rd pair of glasses that were out of stock which I finally got a credit on however the ones I got in rose color I wanted to return/exchange and never ended up doing that because it said after 30 days no returns accepted so now O have these glasses I've never worn that I dnt know what I. Going to do with

Date of experience: September 1, 2019
Texas
1 review
0 helpful votes
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Not a good experience
September 5, 2019

The prescriptive lenses were totally off. When I asked about the return policy to get it corrected. I was discourage from doing so because the time it would take to correct.

Date of experience: September 1, 2019
New York
1 review
0 helpful votes
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I had a great experience.
September 4, 2019

The price was good. My glasses came in earlier than expected. I'm not going to lie I was a little concerned. The glasses came as described and they included a cute little bottle of lens cleaner. I'll definitely be doing business with them again.

Date of experience: September 1, 2019
Washington
1 review
1 helpful vote
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There were several issues with delivering my sunglasses. Several calls, email and mixups. They were finally able to get it together and shipped to me.

Date of experience: September 1, 2019
Georgia
1 review
0 helpful votes
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Overall when I receive my Michael Kors glasses I was speechless. Packaging was beautiful. Lens Crafters wanted 300+ for the pair that I purchase. On Ez Contacts I spent $87 dollars. Shipping took along time but I didn't mind. They were working on my prescription glasses, so I knew it was going to take time and for the price I simply didn't care that I didn't receive them super fast. I'm happy and satisfied with my purchase. Thank You EZ Contacts!

Date of experience: September 1, 2019
Germany
1 review
0 helpful votes
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You gave value and patient service
September 4, 2019

Can't beat value and service. Definitely recommend to all! I did have to send back my first pair shipped, but customer service made the experience painless.

Date of experience: September 1, 2019
Virginia
1 review
0 helpful votes
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I tried on these frames multiple times in several different stores, and they all fit the same - perfect, tight to my face. I order them through ezcontacts because the price was so low, but these frames fit crooked and are loose. I took them to be adjusted and they were able to make them straighter and a little more tighter, but they still are nowhere near like the frames in the store. I'm very disappointed.

Date of experience: September 1, 2019
Georgia
1 review
1 helpful vote
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Wish I could return them
September 4, 2019

Not a fan because the glasses do not fit my face well. I waited to long, so I missed the return date.

Date of experience: September 1, 2019
New York
1 review
0 helpful votes
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WORST SERVICE EVER
September 4, 2019

I give the company the correct prescription and got something different. When I had to return it I had to return it with my own money. Any up to this day I never received my refund

Date of experience: September 1, 2019
New York
1 review
1 helpful vote
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My frames are ok. I don't like the quality of the lenses. I can't seem to keep them clean.
I should have returned them

Date of experience: September 1, 2019
Texas
1 review
0 helpful votes
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Good glasses if you have a huge head
September 4, 2019

I've bought 2 pairs of prescription sunglasses from ez contacts. First pair was Ralph Lauren (ordered in April of 2018 and guess (bought spring 2019). In appearance the glasses look very nice. But I did NOT see on ez contacts website and didn't receive any type of notification or message that if your sun glasses require a script if would be a 5-6 week waiting period. So I waited both times 5-6 weeks. Found this out the first go around. I wear prescription eyeglasses and prescription sunglasses. I'm used to adjusting or tightening the screws on the glasses. But within a few days the sunglasses would fall of my face again when I glance down. Eventually I can't tighten them anymore. The Ralph Lauren pair was the worst. Just some things to consider if you haven't bought from this company and maybe have a smaller framed face.

Date of experience: September 1, 2019
Minnesota
1 review
1 helpful vote
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Took 3 months to receive my sun glasses. EZ said they were in stock, then two weeks later they said they weren't in stock and had to be custom made. I had trouble verifying the current status of my order and I would never use this company again. I chose EZ because they told me they could get them to me soon (before my vacation started) and instead they arrived two months after my vacation.

Date of experience: September 1, 2019
New Jersey
1 review
1 helpful vote
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I have order 2 pairs of glasses and both orders were cancel for unknown reasons and there was no notice

Date of experience: September 1, 2019
New York
1 review
0 helpful votes
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Shipping information
August 31, 2019

Galvin Fein helped me today with my questions concerning shipping! & he was assure to me that my order would come on Friday! Which made me be at peace & relax because I really needed new contacts by Friday in order to take to my trip! He was kind enough to check for the availability! & to check how many were left! Thank you!

Date of experience: August 28, 2019
Illinois
1 review
0 helpful votes
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Worst Company I ever used
August 30, 2019

I purchased 2 pairs of glasses from them for over $700. I wanted to return them and sent them out and provided a tracking #. I got no refund back after it said delivered. Had no communication and impossible to get ahold of them. Had to go through my credit card company to get reimbursed!

Date of experience: August 26, 2019
California
1 review
0 helpful votes
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Yes they might be extremely affordable but it took over a month for my contacts to arrive. It's not worth the $12 ever in my life again this is the last company I would ever order from. God forbid the contacts were medically necessary or I needed them within a week or two that's not going to happen it's very poor customer service.

Date of experience: August 26, 2019
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback. We're truly sorry to hear you still haven't received your contacts. Your order was processed and shipped; and seems like your package is stuck while in transit due to address issue. A customer service agent will contact you immediately to further address your concerns.

Sincerely,

Indiana
1 review
0 helpful votes
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Love my glasses!
August 29, 2019

I was skeptical about purchasing glasses from an internet site but decided to try it since the prices were so much better. After trying on several, (virtual), pairs, I finally decided on some Prada frames. When they arrived, I couldn't be happier with the fit and style, and so many compliments! I will purchase my next pair from EZContacts!

Date of experience: August 25, 2019