EZContactsReviews 6,720

It was my first time ordering so I did not know what to expect my contacts were great! My glasses didn't come in and I had to wait for a while but not due to the company fault it was due to it got lost in the mail at my postal office but customer service were very good at tracking and replacing glasses. But my only thing is that since I ordered on line and it being my 1st time ordering and not being able to try glasses on before I purchased them to make sure they fit the glasses I ordered are to big for my face and head and won't stay on so I can't really see because if I bend down they fall off my face and the fit and visual is not where it needs to be for me to be able to see. But price was great and customer service is very professional. Wish my glasses was a better fit but I do recommend using this company if you know how to order and know what size glasses you need to fit and see.

I ordered a pair of glassess, which I wasn't told after I ordered them, that they were not in stock. I was supposed to recieve them in around a week in-a-half, but when two weeks went by I called and found out I had to wait for 2 weeks for them to be in. After two weeks they still were not in stock. I literally waited over a month and when I called I waited for over two hours to speak with soemone to order new glasses. I had to order new glasses on the spot from my phones internet browser and I ordered a pair of glasses that I am not crazy about. In that online call I did not receive an apology and was told If I didn't order new ones on the spot I would have to call again, wait, and then reorder. I think this website has an awesome selection of eye glasses, but horrible customer servie making it not worth making a purchase from here.

I ordered two pairs of Nike sunglasses (EV0937), and within a couple of months, one of the rubber nose bridge pieces fell off and was lost. I wrote EZ inquiring about sending me a replacement piece. They responded that the sunglasses were under warranty, and they would take them back, charging a $24.99 processing fee (on a $50 pair of glasses). They required the RMA, which is the order number. All I asked for was a replacement part!

They also had requirements as follows for returns:

"We will not accept returns without its original packaging. Before shipping it back, make sure it includes the original box (with upc code), cloth and authenticity papers. The Item must be shipped back in a properly sized box. We will be unable to refund items which have been damaged in transit due to inappropriate packaging. Exchanges are free but Shipping Charges may apply." Who keeps all of these things?

On another note, it took a good two, if not three, months from the time I placed my order until the sunglasses arrived. To their credit, I had the option to cancel my order, and hindsight being 20/20, should have.

I am very dissatisfied with their alleged customer service, and will not do business with them again.

P.S. EZ has reached out to me since this review was initially submitted, and we have agreed upon a resolution to the problem. Once this resolution reaches the agreed upon conclusion, I will again update this post.

Twice now I've ordered from EZ Contacts. Their site should say it could take months for you to receive your order. A paid for a pair of glasses which sat unzipped for nearly a month, then had to hold for 45 minutes to get a refund processed. Then I stupidly ordered contact from them.
Order date 7/18/19
Today's date: 9/3/19
The order still is "being processed" and two inquiries have gone unanswered.

I'm starting to think their whole business model is to accept payments and invest the money until customers have enough time to force them to issue a refund.