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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I am very happy with my glasses. They are perfect!
Fast shipping and very good quality with my new gucci glasses! Very reasonable price compared to other places.
Ordered a pair of prescription frames, and time from order to delivery was under 3 weeks, which is pretty solid compared to past experiences with other retailers. Upon receiving them, I realized I had made an error in entering the prescription. I asked if I could return them and have the prescription changed, but keep the same frames. They happily obliged, and I received the revised pair in ~ the same timeframe as the first. Honestly, I would have been willing to pay up to 50% of the purchase price on top of the original due to the error, which was 100% my fault, but they didn't charge me anything! If they hit me up for money after seeing this review, I won't even be mad lmao. A+
They made it affordable painless and quick what's left to say! Honestly my fave since finding my abnormal sized glasses!
Waited forever for sunglasses to arrive. I paid for all of these upgrades in addition to my prescription, and when they arrived-- they didn't even have prescription lenses. The frames were beautiful, but I was disappointed about everything else. I shipped them back, and then waited forever for a return. All around- not worth it.
I was super excited to find these discontinued Lacoste frames but unfortunately when they arrived I couldn't see out of them. It's likely due to my own mistake when entering the prescription. I must have hit - instead of + and was pretty bummed when they arrived that all was blurry. I would just advise to check and recheck that part before clicking ahead. I'd never ordered glasses online before so now I know!
It took 3 months for my order to show up. By the time my order actually showed up, they were cheaper with another company. Do not believe them when they say an item is "in stock" on the phone or on the website. Something is definitely "sketchy" about this company.
Right lens fell out of the frame while cleaning. Luckily, I caught it but I causes me to be concerned about the construction. Caused a bit of anxiety as to when it will pop out again
Seamless experience (I already had my prescription information), excellent service and quick shipping. And the price was literally half of what I paid the first time for the exact same glasses (Persol 3012)
The only thing that kept me from giving this 5 stars was because it took about a month to get to me:(other than that. Love the glasses
Orders always filled correctly. No hassles. Free shipping always takes longer than advertised.
My sunglasses were sent with the wrong Rx. Once they were sent back thru their shipping choice (USPS) taking longer than the privately owned services, I have to wait 7-10 days before they will talk to me about the status and what to expect for the return. You would think they would expedite a messed up order since I have already waited so long for initial arrival, return shipping and waiting the required time to review the return. Great prices but BAD customer service!
I've had my glasses now for a week and half. At first I loved the frames. Lenses seem cheep. But since wearing them, the frames have now stretched out. Mind you, I have the same exact style and size but in the tortoise color that I purchased from my optometrist office. These are not the same quality. I would not recommend purchasing these.
Glasses were great and fit perfect. I would definitely buy them again
The company has had the glasses I returned back in their warehouse for almost 3 weeks now and still has not refunded my money. I have called 3 times. I would not order from them unless you are 100% you will keep the glasses
It took a month and a week to get my glasses and I paid for expedited shipping. Now to EZ Contacts credit Covid 19 shut everything down but I hadn't received any updates or anything on my purchase that I had already been charged for until almost a month after ordering and I had to call to get the update. That really upsets me because I didn't have to call in to be charged so the same efforts made to get the 350 or so bucks I spent should have been used to communicate with me. After I called the SECOND time I was told the glasses were on back order and it could take another week to receive and then a week to cut the lenses. Well after those two weeks I had to call again Because well NO GLASSES at that time I was informed that the glasses were jus arriving to the lab. That really puts a bad taste in my mouth and it's sad because when I finally got them I loved them but the service was horrible
My order was never received, however the order tracking states that it was. In the process of filing a claim. It's now a month since my order. Very dissatisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members