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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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A day after I ordered I learned they would be closed for a week for Passover (would have been good to know before ordering). The website also gave no indication that COVID was slowing things down. No one reached out to me about delays at any point. When I contact them (multiple times) I was given no information or inaccurate info (will be sent to you in a few days, will be sent to you overnight--none of that true). I ended up having to order glasses from somewhere else in the meantime. Those arrived in a week. I also don't think the glare treatment was right. I ordered the best one but they will look super shiny. (My other pair of glasses from another site came out much better.) No one could have anticipated COVID's impact, but that doesn't mean you can't communicate with customers to let them know you're being impacted.The worst thing is that I noticed after only a day or so that the frame has a big vertical scrartch on the nose bridge. I don't know if I did that or they arrived that way. But certainly won't be ordering a replacement frame from this place, that's for sure.
I absolutely love my glasses and the prescription was accurate. I get lots of compliments. The delivery was accurate and the order process was easy. I recieved updates on each location my glasses were until I recieved them. Thank you. EZcontacts on you wonderful customer service.
It took 25 days for my order to arrive. There are comparably priced contact lens sites that has 1-2 weeks turnaround time. I highly do not recommend this site.
The prices are decent, that's the only reason I would come back. If you use out of network benefits, just file your own claim. They totally screwed mine up and used my benefits for my daughters items and now I can't use my own benefits and have to send the reimbursement check back and refile the claims to be able to get my contacts.
I love it my prescribe MK sunglasses are great. Due to Coronavirus situation it deleted the shipping but normally you guys are on time with delivery time but my product is great no complaints very happy with my purchase.
Easy ordering process. Received order sooner than I expected and love my new glasses! I will placing a contact order in the near future!
I chose a special pair of glasses and placed an order. Within a week I was emailed to let me know that pair was out of stock. Once I made another selection everything went as smooth as it could of. I will definitely order again from EZContacts.
The Versace frames I ordered were just like the picture. Great quality. I freaking love them. I wear them every day. I would highly recommend ezcontacts. My order shipped earlier then excepted. Thanks again I love them
REVIEW #2
They still can't seem to find time to respond to me regarding my emails I sent or the review I posted. They said on May 14th that considering my bad experience, they would send one pair of complimentary contacts to arrive on Monday May 18th in time for my son's wedding. I had to pay shipping of course. It's now Wednesday and NOTHING.
I love the selection of frames on EZ Contacts. The prices are very competitive and in a lot of their designs they are much less expensive than any other site. I ordered 2 frames with progressive lenses and all measurements are perfect. Totally satisfied.
I am really satisfied with my new glasses. EZ contacts has great prices it took a little longer than expected for the glasses to arrive but otherwise I am very happy with them
A little long on delivery but understandable under these circumstances. Kept me informed and the glasses are exactly what I ordered.
I love my new glasses, however they don't fit great... they need to be adjusted, as they too loose and fall down on my face. That is the disadvantage of ordering online. I was hoping some tools or instructions for adjustments would be included but there wasn't anything. They also took longer to arrive than it said when I ordered them. The frames are beautiful so I'm going to try and see if my eye doctor will adjust even though I didn't purchase them there.
Received glasses with the wrong prescription. Was unable to wear them.
They gave me garbage prescription sunglass lenses. They put whatever color they have laying around. If you want to do a return it sounds like a nightmare. Now I have a pair of persol's that have $#*!ty lenses. I'm about to take the frames in and spend another $200 for decent lenses. This company is joke.
Customer service was great. They emailed me back when I had questions about my prescription.
Great experience. Took longer than usual due to COVID but the website was transparent about that. Would shop again.
I was always reluctant to order prescribed glasses online, and of course now due to the current situation, I had no other choice. However the website was incredibly user-friendly and the package arrived in a timely manner (specially considering how the mail has been lately, which is also understandable) and in impeccable shape. The glasses were in perfect conditions! I could not be happier. I will definitely purchase from EZContacts again! Thank you so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members