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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I was glad I could find the frames I wanted, and note the needed prescription easily. The glasses are great for seeing the computer screen!
Fast and easy! Everything came in as it should! Highly recommend!
Items, delivery etc was great no complaints. If I give you 5 stars you will feel you don't have to improve.
I ordered 2 pairs of glasses in February. The first pair was shipped and delivered within 2 weeks. I inquired about the other pair and was advised that there was a 3 week delay. I finally received my second pair more than 2 months later. It would have been nice to receive periodic updates on my order status. I'm happy about the quality of both though. Thanks.
To Start, both my prescription glasses and sunglasses arrived weeks late. This was mostly due to COVID-19 closures so it was understandable at first but the communications from EZContacts was what made it difficult. Numerous times I was given shipping dates that came and went with no follow up or further clarification. I received emails saying packages shipped and even arrived weeks before this was actually true.
QUALITY: Luckily insurance covered 100% of the costs so I made sure to get nice frames and lenses with multiple upgrades. So far lenses are great. Very clear and helpful with screens (blue tint applied). The Ray Ban frames for the sunglasses came loose and don't fit securely to my head. They are the proper size but the arms loosen each time I put them on. I found myself adjusting them constantly on the first day of use. For such an expensive pair of sunglasses I'd like them to just work. Aside from the lenses, I've had $12 glasses off Amazon fit better.
The officer who responded with the status update provided a false commitment. If I had known it was delayed that long, I would've cancelled the order earlier. Nevertheless, it dragged until my order has been shipped out.
Nice frames and decent lenses at a great price. Got my glasses in less than a week and paid 1/3 of what my glasses cost me at the eye doctors. Will be ordering again!
I understand times are hard are tough with the coronavirus and had this been the only thing I ordered I would have giving you all a five but I have ordered multiple things from other companies and none took as long as you guys.
Took a very long time to ship my son glasses a little over a month. The glasses overall are nice
Ordering the item was fine. It was the back order delay for over five months that was the problem. Please update your just in time inventory software so back orders are limited. Perhaps an email list if people want to know when the item is in stock.
Other than that, the item arrived in excellent condition and the prescription is perfect :)
It took very long for shipment, and when I received the order after several phone calls, the frame I ordered was totally different, the customer service asked to return the shipment back and they will exchange it for the correct one, I still haven't received back the corrected frame. Very disappointed by the service.
These glasses are awesome! Every single thing was perfect and I received them so fast.
Took way to long for my order to come. I will shop elsewhere next time
I order a pair of prescription glasses on March 20,2020. Call and spoke with a rep. (twice) I was told that the frames haven't been ship yet. Now it's May 8,2020 still no glasses. Called again only for them to tell me that the manufacturer no longer carry that style frame any more. So all this time and you just finding out that the frames are discontinued! Why they promote and allow the sales of discontinued frames that they can't get or have in stock, is one thing. But then to wait damn near 6 weeks only to get my money back on to go somewhere else where is over and beyond me! As stated in the title... Don't do it!
Spectacular frame, super fast delivery. Great and friendly customer service. And very great prices.So far I am going with 3 orders of glasses. Woa
My order shows my purchase date was April 17th however it was March 31st. I recieved the glasses today only after several phone calls and emails later. I understand with current world conditions there are delays however when I called to follow up I was treated as if I was inconveniencing the customer service rep. I think this is my last order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members