EZContactsReviews 6,720

Bogus processing and delivery times, long delays, the same customer service representatives sending identical messages weeks apart while ignoring replies. Horrible experience overall

Awesome company. I ordered a couple of pairs of Arnette sunglasses and these items came within 4 days. Kudos to Annie and Yva at customer service as both gals were fantastic to work with and always replied back to my emails and kept me informed about the delivery tracking progress etc. Both sunglasses came in the original boxes and cleaning cloths. My wife and I are very impressed with these guys. Prices are so fair too. Stay safe my Brooklyn sisters.

They charged me for glasses they didn't have in stock. They canceled my order but still have not refunded my money. I have attempted contacting them multiple times and have received no response.

Hell. Over $1000 worth of glasses ordered two weeks before xmas. Ordered 2-DAY shipping. They charge me immediately. No order came. Didn't hear from them till after January. Sent multiple emails asking about my order and to get a cancellation and refund. They act like nothing is going on and ship me half the order. THEY DIDN'T EVEN HAVE THE OTHER HALF. Refunded my money for those. The other half shows up almost two weeks later, it's late January now. They still charge me 2-DAY shipping... I keep telling them I want to send the glasses back and get a refund. They continue to take long delays between emails. Emails don't acknowledge anything. Finally they give me return address. Waited a long time. Multiple emails to get them to process refund weeks after the glasses arrived back to them. Finally I get the refund for the glasses. Then a week later after demanding refund for 2-DAY charge they give it to me with FINALLY a little apology... The only thing redeemable about them, they gave me all of my money back after almost 2 months... minus the INTEREST TO MY CREDIT CHARGE BILL... Never again.

I like the contacts I've received. I do not like that the $25 dollar reward from 250 points can only be used on an order of $150 plus. The website even conveniently leaves that detail out. I found out about it from a customer service rep. Plus they obviously do not want you to use your points because they don't advertise it well on the website, the page where you see your points does not tell you how many you need for a reward or HOW to use them (had to ask a rep), there is no info on them in the FAQs and there is no information on if/when they expire. It is a JOKE. I find it very insulting as a customer. I truly think they just threw together a rewards program( A VERY WEAK ONE) just to fit in with other retail sites.

I ordered glasses Feb. 17 on rush, they still have not arrived. Emailed the company on Feb. 26 and they still have not responded! Not even a confirmation that they care about my order. Called on March 1 and somehow this company is closed on Mondays at noon Pacific Time although the recording says they are open. Called again on March 3 to wait for 41 minutes to be put on hold for another 12 minutes and then disconnected. Called again and was on hold 48 minutes to find out that they can put in a work order that I can check on in a week or I can REPURCHASE ON MY OWN! While waiting on the ticket. POOR POOR CUSTOMER SERVICE. Take your money someplace that is actually going to give you your product and not waste your time!

10 days shipping turned in 30 days. Customer service repeatedly lied. Prescription sunglasses were unwearable, double vision. Wasted 40 days, work hours and $6.99 shipping. Should just pay the extra $40 a buy through the sunglasses manufacturer. The 5 star reviews are obviously fake. TERRIBLE company, you have been warned!