EZContactsReviews 6,720

I recently ordered a pair of Gucci GG0627S sunglasses from their website and was disappointed when I discovered they could not be proven as authentic. I opened the case and found a blank Gucci certification card (which can be purchased online by anyone who desires it). When I try and place a return, the website reads "Unable to generate a return label. Please try again later or contact our customer service." All I am asking for is a return and I feel helpless in this situation because there is no support from their end.

I don't want to create a bigger issue than necessary. I simply want to return the glasses and receive a refund. This is all I ask.

I ordered sunglasses as gift.
Placed order then get an email after placing order its on back order its gonna be 15 days.
I called customer service 2 different times which I had to wait both times 1.5 hrs for a call back and both reps said yes info was updated but nope it wasn't.
No communication. No emails nothing
1st and last time using ez contacts
Horrible service!

Bought $200 oakleys, 3 days later checked status, they cancelled. Emailed 2x in 3 days, no response.

I purchased the same pair of Michael Kors glasses for my mom about 2 weeks ago. This time it took about a week to receive, which is much faster than the previous time. We are happy with the purchase, everything was on point this time!

I bought a pair of glasses which eventually after three weeks of waiting they hadn't even been shipped, I talked to a guy who helped me and told me I would have to wait a month to get them! It was enough so I asked for a refund, which on their email says from 3-5 days, it's been almost two weeks and this unprofessional and $#*!y company hasn't refunded my money they're a bunch of thieves and the status of my order is still on ordered, wooow

I placed two orders with this company and haven't received either one and this been about 3 1/2 weeks they never answer the phone they let it ring and then I go and do a live chat the worker had very little to say when I asked about my two missing orders he didn't write me back he just stopped the conversation i don't recommend nobody to buy with this company they are a rip off and a scamming company I called them and the phone ring over 45 minutes with no answer this company is a very sad company that needs to be shut down...

One of the best customer service experiences from a company that I have had. Easy purchases and returns. Fast response to my emails. Great deals and offers as well as selection. Thank you for being awesome!

I ordered my prescription glasses on Dec 19th, 2020. Today is February 2nd, 2021. I still have no idea when I am going to received them. There is no email, no confirmation about the estimated delivery time which was stated as 5-6 business days at the time of the order. At this point, I am also highly suspicious about the quality of the glasses I will receive. I am most upset about two things 1/ misleading information at the time of the order that states 5-6 day delivery after order placement and does not indicate any issues about availability of the ordered glasses, which makes me believe that they don't carry inventory & whatever glasses are shown on the webpage is not actually what they have available to process 2/ Really difficult to reach on the phone and via email. Very slow response times. Email was responded after two days with very inadequate response. I stayed 40min on the line to talk to someone and in the end gave up and asked them to call me. Again, which makes me think that there are probably no customer service people actively answering people's questions. I received a call back w/in 15 min, after I hit the option 'call me back'. 3/ There are no updates whatsoever in between and on the website. It just says 'it is processing'. This has been the worst online shopping experience for me and after 45 days I still don't know when I may be receiving my glasses.