On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
We monitor reviews for authenticity
I ordered my glasses Jan 11. I have never received an update or anything. Your "chat" on the website is a scam, NO ONE ever answers it. If I could actually get ahold of someone there I would cancel my order but I guess I will dispute the charge on my card.
I love my new glasses! I can see! They fit great! And i love the frame! Next time i will opt to have them shipped in less time! I don't have anything bad to say about my experience
I am writing to you this email to tell you about my experience with one of your customer service rep name Kathy. She did a phi-nominal job making sure my glasses were shipped on time and giving me timely updates on the status as my original order seemed be lost in transit. She also made sure i get the bill with the right dates that reflect my original order as i had to bill it to my insurance. I have never experience the customer services that she was able to provide we just spoke on call just once and rest was on email never felt a need to get on call. She was on the point. Its her services that will make me advocate about EZcontactsusa.com. I am customer for life :). Also i ended up buying 2 sunglasses instead of 1.
I am furious, frustrated, dissatisfied, with the service I haven't received. I have called, I have been on the chat line and everyday I get a different story or a different date regarding my glasses. Now I'm told they should be ready by next week which puts the time at almost 4 weeks. This is not acceptable. Had I known the advertisement 5-7 business days and a added three for frames you have to send out for were not true, I could had gone to a more reptable place of business. I am VERY ANGRY and PISTED. Reporting this to the better business bureau.
Amazing customer service! I love my new glasses! I will definitely be ordering from this site again!
Keep calling and emailing but it hasn't even been shipped yet. If doesn't come in next few days will be cancelling payment and contacting better business bureau
Dear Valued Customer:
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We're sorry to hear that you've expected to receive your order sooner. Since it was a prescription order, the processing time was slightly delayed. We've upgraded your shipping to Priority Mail instead of the standard free shipping option. We hope that your order has arrived intact, and that all turned out to be fine.
Please feel free to contact us at anytime shall you need any further assistance: 718-705-6639 ext 308
Sincerely,
No response to email as order is two weeks late. I have emailed two times. Credit card has been billed on day of order. Scam company selling fake frames. If they were legit they would return emails and live chat would actually work as I have tried that numerous times with no luck. STAY AWAY!
Took care of me in minutes made it seem so easy I'm impress wish every store had a
Kathy T thank you so much will do more business there
I sent an email 01/12 to cancel my order placed 01/09 and never received a reply.
I also sent another email a couple days later that was never answered.
I called several times and waited on hold during the week of 01/09.
I finally waited on hold and spoke with someone 01/16 who said she would rush my order to me and if I canceled, there would be a restocking fee.
On 01/18 I still had not heard back so I sent another email to cancel.
On 01/23 I filed a complaint with BBB.
Never heard back from the company and never received the glasses.
This has to be THEE worst customer service ever.
I placed my order on January 9th and it's January 24th and still no glasses. My credit card was charged, but I have received no update on my order and it's been 15 days since i've placed it.?
I placed my order with no indication on the website that my frames were on back order. I would have appreciated knowing this as it impacted my decision to place the order. I expected to reci be my purchase in 3-5 business days and later learned it would take three weeks. As a result I cancelled my order and found the glasses readily available elsewhere. Customer service to take care of this was great.
I purchased versace frames and have yet to hear anything on them. Its been a couple weeks now. I will probably have to pass on this website the next time i decide to purchase some new frames.
Dear Valued Customer
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We try to keep our stock as accurate as possible, and if there's any availability issue an email is sent within 24 hours. We're sorry that yours was overlooked! For future orders, you can contact me directly prior to ordering to ensure stock and availability:
Please feel free to contact us at anytime shall you need any further assistance: 718-705-6639 ext 308
Sincerely,
It took almost 2 weeks for my glasses to ship, and I had to follow up myself to see why. Even after that, the time they told me wasn't accurate.
Dear Valued Customer:
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We try to keep our stock as accurate as possible, and if there's any availability issue an email is sent within 24 hours. We're sorry that yours was overlooked! For future orders, you can contact me directly prior to ordering to ensure stock and availability:
Please feel free to contact us at anytime shall you need any further assistance: 718-705-6639 ext 308
Sincerely,
Very easy to order, great selection, great prices! I was very pleased with the glasses I ordered when I received them. I will definitely consider ordering from you guys again instead of going to Walmart or LensCrafters as I have in the past!
Still have not received a confirmation email for my purchase. I purchased on 1/8/17 and today is 1/23/17. I was not pre warned that the glasses would take a month to be delivered. I had to contact hay support to find out that there was no set delivery date for my glasses.
Dear Valued Customer:
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. We try to keep our stock as accurate as possible, and if there's any availability issue an email is sent within 24 hours. We're sorry that yours was overlooked! We had your shipping upgraded to Priority Mail instead of the standard free shipping option. We hope that your order arrived intact and all turned out to be well.
Please feel free to contact us at anytime shall you need any further assistance. 718-705-6639 ext 308
Sincerely,
Please feel free to contact us at anytime shall you need any further assistance: 718-705-6639 ext 308
Sincerely,
The customer service has been amazing and very personal. They have been responsive to my questions and super helpful.
My overall experience was that at all, but the communication was definitely lacking. Instead of EZContacts notifying me of measurements I had to contact them to see what was the hold only to find out that they needed my PD. As I'm still waiting no email, no calls... I call again only to find out that there was a back order on my lens. Simply no communication results in bad customer service to me. And when I called checking the status, the agent tells me that there is back order on you frames, and they should be in by the end of the week. And since it's been a while we are going to ship your glasses through priority mail so you can get the quicker... umm that's not doing me any favors since priority mail is 3-5 days and it was my original shipping option from the beginning.
I clicked 5-7 day shipping but it took more than double that for my order to get here. I emailed them about that issue and no one ever responded even though i was "guaranteed a response in 24 hours or less"!?
So far, terrible service. Ironic asking me to rate service before I receive my order! It has been almost two weeks!
I put my order in awhile ago and so I sent in an email asking for a follow up. I did get a relatively quick response about what was taking so long but I still have not received word that my glasses have been shipped. The pricing is very good and that is absolutely impressive.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thanks for taking the time to write a review! We like to hear when things aren't right so we can know how to improve. Your order came through with a custom prescription and surfaced lenses. Our professional lab and hardworking dedicated staff handles the orders meticulously to insure utmost quality and perfection. We do note on our site that custom orders as such may take additional time for processing. We've upgraded your shipping to Fedex 2 Day express for faster delivery time. We hope that you received your order intact and all turned out to be well.
Please feel free to contact me at anytime shall you need any further assistance: [email protected]
Sincerely,