EZContactsReviews 6,720

What I ordered wasn't in stock. They didn't bother to tell me until I contacted them nearly 2 weeks later, when they told me I'd have to wait at least a month if I wanted what I ordered. Then they tried to get me to switch to an unrelated product. I will never use this site again.

I have owned 10+ pairs of Persol's, and ordered from here. These glasses weren't even a high quality fake, at that. The glasses are so bad in fact, that a sweater that you hand knitted out of cat fur for the first time would look better than these- the bridge was crooked, the lenses were different sizes. This site is a sham scam, and I wish businesses like these would be regulated and shut down, for being a (low quality) fraud.

I was trying to purchase a pair of sunglasses from another site with a gift card, for some reason the payment wasn't going through. I try calling customer service and every time I was placed on hold and would just click after 30 min, I email them and got their direct number, I called 3 times and got sent to a voice mail. I then found ezcontacts and they answered the first time I called, they were so easy to work with, I would defenetly buy from them again.

The frame was available on the web site by the time it was ordered. I received an email the next day "updating" the available time to 15 days. However, after two and half months, I still have not received the frame. During this time, I called once and was given another available day. By that given day, the frame did not show up. Finally I called to cancel the order. I am waiting for my refund. The chat on the website never works. The saving on price absolutely does not worth the time and the headache dealing with this company. I can't comment on the quality of the product since I did not receive the frame. I imagine it would be another headache trying to return or exchange the product. There are other online glasses companies out there which also deal with "back orders" but with much more reliable service.

First order of glasses made it as far as the post office. After a few back and forth emails with customer service, a new pair was ordered to replace the first one. I asked for rush processing and shipping. Neither happened. I also requested that the glasses not be sent to the PO but to use the original shipping company, that did not happen either. The glasses did finally arrive and they are the correct ones with the right prescription.

Placed an order for persol sunglasses and the legs were wobbly after a few wears were they had the vertical silver lines. Felt like they would snap after a few more wears. One side was worse than the other. Contacted them to do a warranty return paid for the shipping and the additional warranty fee. Never heard back from them after several weeks so I contacted them again. They told me it was on back order. After a few weeks finally received them and they were the same glasses that I had shipped back to them. Had exactly the same issue. So yes they ripped me off. Made me wait a few weeks to think that they'll replace it but just send back the very same pair thinking we would not notice by adding a stupid tag on it and putting a new sticker on the lens?!? Great customer service right?!?! I wouldn't even give them one star if I could. Customer service is terrible. They don't tell you anything regarding updates unless you ask and for them to send back the very same damaged pair of sunglasses unfixed. They are not trustworthy. Guess that's how it is when you decide to buy from these types of websites. Never again...