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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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California
1 review
0 helpful votes
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Received my Celine sunglasses. Previously tried them on at Nordstrom. Got them through EZ Contacts at almost half the price but for some reason what I received seems to be of lesser quality than at the store.

Date of experience: December 16, 2016
Maryland
1 review
1 helpful vote
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Lost order
December 18, 2016

Order shipped on November 27, still have not received it as of December 15th. Called they placed a trace on it and never received a reply. I called again and they said they would ship my another order, I asked for overnight delivery, they could not guarantee that either. I've bought contacts from them for the past 3 years and I dont know why this is happening... but I am a little fed up.

Date of experience: December 15, 2016
Ohio
1 review
0 helpful votes
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I would order again!
December 17, 2016

Only down fall is not getting to try them before hand bUT i am satisfied with quality, speed and price than other websites

Date of experience: December 15, 2016
Colorado
1 review
1 helpful vote
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Placed order for 2 items. One item shipped was fake - other never was shipped.
Still trying to get a refund. Call, email - not luck at all

Date of experience: December 14, 2016
Illinois
3 reviews
1 helpful vote
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Great Experience!
December 17, 2016

Wonderful service, fantastic pricing and customer service.
Was sent follow up emails throughout the whole purchasing process.
Will be back!

Date of experience: December 14, 2016
New York
1 review
0 helpful votes
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Extremely long shipping times
December 16, 2016

Purchased 3 eyeglasses frames and had to wait over a month for the last one to arrive. It is almost like purchasing from out of USA!

Date of experience: December 14, 2016
Nebraska
1 review
1 helpful vote
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Too slow
December 16, 2016

I wish there was some way for your company to speed up the mail service for your contact lenses. It takes too long to get them.

Date of experience: December 14, 2016
Washington
1 review
0 helpful votes
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Shipping
December 16, 2016

Shipping was suppose to be 5-7 days. Its been 4 weeks and has still not arrived and no one from customer service has responded to my emails about where my package is.

Date of experience: December 14, 2016
Arizona
2 reviews
1 helpful vote
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Excellent customer service and delivery
December 16, 2016

The item I ordered was on backorder. I was given that information immediately and asked if I wanted to wait, cancel, or change my choice of styles. I was told the item would be available the week of the 23rd of November. I received it within a week of that and it arrived in excellent condition. Thank you EZContacts. I will order from you again.

Date of experience: December 14, 2016
New York
1 review
0 helpful votes
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Great service
December 16, 2016

I am very happy with the service and the item that I purchased.

Date of experience: December 14, 2016
California
1 review
1 helpful vote
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Somewhat Disappointed
December 16, 2016

I bought the Ray-Ban Junior Wayfarer RJ9035S
100/71 Black. The description stated "a perfect choice for kids or petite adults with small face and narrow head", I bought them for an 11 year old but they won't fit anyone over the age of 1. The sunglasses were great quality and authentic but will do me no good.

Date of experience: December 14, 2016
Texas
1 review
0 helpful votes
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Easy ordering process
December 16, 2016

Very easy to order the contacts and they were received in short amount of time too! Will use again.

Date of experience: December 14, 2016
Minnesota
1 review
0 helpful votes
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Fake sunglasses
December 16, 2016

It took olmost 3 months to receive my lenses
Finally they were delivered but when I opened my package I found that the carrera glasses they send me we're totally fake unfortunately this was a long wait for nothing I hardly recommend if you are planning to get sunglasses go to swatches.com they don't sell fake stuff and they delivering is outstanding allway happy whit their product I have proff of the fake cheap glasses I received form EZcontacts I would never order anything from your website anymore

Date of experience: December 14, 2016
California
1 review
0 helpful votes
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I payed for one day shipping and I got my package two weeks later, and they ended up sending me the wrong frames.

Date of experience: December 14, 2016
Illinois
1 review
0 helpful votes
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Good job
December 16, 2016

Shipping took a little longer than expected but product and site work well.

Date of experience: December 14, 2016
California
1 review
0 helpful votes
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Easy shopping
December 16, 2016

The prices were great and the shopping was a breeze. Thank you.

Date of experience: December 14, 2016
Florida
1 review
0 helpful votes
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Much improved from prior experience
December 16, 2016

Delivery was quick and accurate, as promised. This was a second try after a very negative first experience, and things went so well that I will use this merchant again and recommend it.

Date of experience: December 14, 2016
California
1 review
0 helpful votes
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What I ordered came in split orders. One took about a week and my other pair I ordered the same day came in two weeks after the first pair.

Date of experience: December 14, 2016
Texas
1 review
0 helpful votes
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Exact product delivers on time
December 16, 2016

Although undamaged the glasses frames flopped around inside the case. Suggest a little packing in the case then case into shipping box.

Date of experience: December 14, 2016
Pennsylvania
1 review
0 helpful votes
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Simple and fast
December 16, 2016

Easy online ordering, fast customer service and quick delivery.

Date of experience: December 14, 2016