EZContactsReviews 6,719

When I first saw what EZ contacts were selling my brand for (Acueview Oasys 2 weeks disposal) I was super skeptical. The price was around $15 less, maybe more- I said to myself "no way" totally impossible. Long story short, got the contacts. Was in OEM packaging. I am very satisfied with the product. The reason I took off a star was because the CS rep was giving me a little bit of a runaround and couldn't really explain the answers to my questions. Otherwise it was an awesome experience!

Ordered on 5 November 2016 and here we are on 13 December and I still haven't received my glasses. The customer service lacks the capability to address real concerns and the standard mailing option of 5-7 days is extremely misleading because the EZcontact uses snail mail which takes forever and has limited tracking. I've sent emails to customer service and they are clearly being ignored and when I do get someone on the phone, no reasonable solution is being provided. I ordered a pair of glasses from a different website on 1 December 2016 and I received them already. EZcontact is the most inefficient and ineffective company that I've purchased prescription glasses from and I would never recommend to anyone. At this point I'm pursuing a refund.

I found this website and got SO excited because they carried the frame I was looking for and it wasn't going to break the bank. I ordered glasses on November 3rd, understanding that delays may happen but knowing they would let me know if anything delayed the process. They were delayed in the warehouse but I wasn't contacted by their team like they stated they would do on their website. No biggie, I work customer service and I understand how crazy it can get. I contacted them via live chat and the person who "helped" me clearly had no idea what they were talking about. They promised things (when my order would ship, for example) that were entirely wrong which was very frustrating.
I finally got tracking information sent to me and got excited to get my glasses. No dice. USPS lost the package once it reached my city (not the company's fault) so I contacted them. They were willing to issue a new order for me and I was happy to give them the information they needed to send me a replacement order. That was 10 days ago.
I have received no shipping information, there is no information on the website that I can see to tell me if a new order is even being processed and I've just given up on this order. I'm ready to ask for a refund or to cancel my order but I need these glasses and I can't wait for another company to fulfill an order. I will wait for these glasses but I will absolutely NEVER order from this company again.
I've been as patient as I can be when it comes to something that I literally need to be able to see and they've barely been helpful. Especially as someone who works in customer service for a company that provides products to customers I have a high standard for how customer service should be. I've been disappointed on every level and I'm just done with this company.