EZContactsReviews 6,720

Was able to find same frames I saw at retail for $100 less, which was great and got me to try buying glasses online. But, original shipping date was missed by over a week. When glasses finally arrived, even though I paid $199 for the best quality lens, they were crap--weren't anti reflective to the point of impeding vision. I called to complain, but they took two weekdays off for Jewish holiday. Which created a crazy back log of customer service callers the day they returned. I was on hold for 2 hours, and then when finally my turn, the call got dropped and had to start again. When I finally spoke to a person, they simply said to fill in the return form and send them back--why wasn't that form simply available online to save the wasted calling time? I sent them back a week ago, and still waiting for my refund. And, despite telling this story to their return team, nobody has given me the courtesy of a call, to try and make me a happy customer given all the problems. At this point, I won't use again.

It took over 3 weeks for me to receive my glasses. After 2 weeks had passed I called to see what the holdup was. I was told that the glasses I had ordered were out of stock and they had to wait for them to be shipped from Italy. They never notified me that the frames I chose were out of stock. I could have easily chosen a different pair had they bothered to inform me. They then went on to explain that they finally had the glasses, and that they'd been in the lab for 2 days, and that it typically took 5 days in the lab before glasses were ready, which meant my glasses should be ready to ship in 3 days. It was still over a week later before I received them. Also, if LensCrafters and all the other places can get glasses done in an hour, what are they doing with glasses in a lab for 5 days? So inefficient. Finally, my frames that they had to wait weeks for to ship from Italy, are stamped "Made in China". If you need to be able to see at any time soon, I'd say try someplace else. There's a reason these glasses are so cheap I think...

Very Dissatisfied... does not even cover where I am at right now. Livid might be closer. I ordered my glasses on March 27,2017. I contacted customer service asking when they would be shipped and then received an email saying they were shipped (April 5th). Still not receiving them after almost 10 days after they were supposedly shipped, I contacted customer service again (April 14th) by chat and was reassured that I would receive them that day or Monday (even though the carrier still said that only the shipping information had been received and there was no other activity), the person I talked to said he could see the activity and I would receive them. Still not receiving them on Monday, I called and customer service was out of the office on Holiday until Tuesday. Still not receiving them today (April 20th) in the mail, I called and waited on the line 20 minutes and my baby hung up the phone (not their fault) then I reconnected and waited on the phone exactly 1 hour and 1 minute - I was caller one - then when I was supposed to be connected to a person I was redirected to the main message where I guess I was supposed to wait on hold for Im sure at lease another hour (I was caller 80). I have never dealt with a company with such poor customer service. I will never purchase from this company again, I will leave a negative review and I may even report them to the BBB because I still dont have my glasses after almost a month and there is no sign that they will get to me any time soon.

The glasses I ordered took almost 2 and a half weeks to get to me during which I could not get a hold of anyone at EZContacts customer service, leaving multiple emails, filling out the contact form and calling on multiple occasions at all hours of the day to receive a message that I had not reached them during business hours. The glasses, when received had the wrong grade of lenses in them thus creating too much glare and any service message I have left to have this fixed has been left un answered. I will never use this service again.