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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Questions regarding the order and shipping were answered very quickly via chat & email. The order arrived promptly - Ordered on a Thursday, received on the following Tuesday. I've no complaints and your prices are the best I found. The only issue I had, which was resolved, is that I didn't receive the initial confirmation email after the online purchase was completed. Thanks again.
Not happy with the promise of early delivery if I paid extra. I did and both times I didn't get early delivery.
Found this site while looking for cheaper options for my contacts and was fortunate to do it around the holiday season with deals. I got a great deal and am pleased with the quality. I'll be using this site from now on. Thanks!
Easy to order contacts. Fast shipping. Would continue to use
I've ordered contracts using EZContacts several times. Each time, I spoke to a representative who was friendly and knowledgeable. The order process was easy and the requested contacts shipped quickly.
The packaging prevented damage and the contacts arrived on-time and without any damage.
I trust that using EZContacts will result in getting the right contacts at a great price without errors. What more can you ask for? This works for me every time.
Regards, John
My husband ordered his 3 pairs of glasses 3 months ago and he is still waiting for one the pairs. It is unacceptable that to wait for months to get the glasses. The customer service calls do not help much since it is a back order. We have been ordering glasses every year for past 5 years. This probably a last time if this is how the business will be performed.
Hi Portia,
Thank you for your review. We understand you've experienced a delay with your order, and we sincerely apologize for any inconvenience this has caused.
We're glad to see that one of our supervisors has already reached out to you personally to offer their apologies and upgraded your shipping to expedited delivery.
We hope this gesture demonstrates our commitment to resolving issues promptly and ensuring your satisfaction. Please don't hesitate to reach out if you have any further questions or require additional assistance.
Thank you for your understanding.
Fast and great service. Continues to be consistently good.
My order arrived on time and the contacts work well. Great service!
Thank you!
They were fake raybans…my husband already has a pair and it was obvious.
Hi Elyssa,
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. Branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.
That being said, if it appears that the glasses you received are defective in any way, please email us at [email protected] with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
We apologize for the inconvenience and look forward to hearing from you shortly.
If I could give it a negative I would they sold me a pair of used sunglasses. I shipped them back and they would not replace or refund. So I turned them in to my credit card company and they are taking care of it. This place is a scam they sell you used scratch and dent glasses.
Hi Heather,
Thank you for your review.
While we understand your frustration about the scratches and marks on your sunglasses, we would like to clarify a few points.
Our quality control process includes a thorough inspection of all products before shipment, so it is highly unlikely that that you received a pair of sunglasses with so many scratches and marks. Furthermore, we sell brand-new, unused frames, and used items have no place in our inventory. As per our return policy, defects must be reported within 24 hours of receiving the item, which was not done so, as you only reached out to us four weeks after receiving the item.
Therefore, our policy of not accepting returns for used items means that we are not able to offer a refund or replacement for you. We sincerely apologize for any inconvenience this may cause.
To ensure your future satisfaction, we recommend thoroughly inspecting your order upon arrival and promptly reporting any issues within the designated timeframe. For further assistance or clarification, please feel free to reach out to us directly at [email protected].
I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.
Really glad I found this site. Sent contacts fast with no hassle. Prices are great also!
The frames came through. I was informed of a brief shipping delay. It was nice to hear from them during this brief delay. Next thing I know, they arrived in good shape. Thank you!
Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.
Hi Joe,
Thank you for your review. We regret to hear that your package was not received, despite the tracking showing that it was successfully delivered.
Our claims team has been notified about this and they will file a claim with the carrier on your behalf.
As soon as the claims team has finished processing your claim, they will immediately reach out to you with further updates. Should the shipping company be unable to locate your package, please advise if you would like us to reship or refund the item(s) instead.
We realize it is not easy to wait for a lost package, especially when you've already paid for it, so we appreciate your patience with us as we investigate this for you.
Please feel free to reach out to us at any time should you require further assistance.
Very easy to order quality contacts at competitive prices. Delivery is quick!
My eyeglasses are unique & I get compliments all the time on my glasses.
I've had two contact lenses in one of the boxes that have creases in them. Due to this I was unable to wear them and had to throw them away. Such a waste of money. I've had nothing but bad luck with this brand and type of contacts.
Hi there,
Thanks so much for reaching out to us and providing feedback. We are so sorry to hear about the issue with your contact lenses~ please email us with pictures of them so we can look into this for you and assist with a resolution. We look forward to hearing from you shortly!
Always my first place to go for contacts. Quick delivery and great prices!
Neighborhood optomertist prices were 2x what I end up pay with EZContact. I got the style and brand I was looking for at the best price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thanks for reaching out to us and providing feedback. We are so sorry to hear that you have not received your item in the time frame you were expecting.
Please note that as stated on our website, paying extra for expedited shipping does not speed up the given processing time, only the time the product is shipped from our warehouse to you.
We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We'll be sure to look into this to avoid miscommunications like this from happening in the future.
Thank you for your business with us. If you require further assistance, please don't hesitate to reach out to us!