EZContactsReviews 6,720

I took glasses to have prescription lenses put in only to be told that the frame is crooked and not properly flushed once you sit them on counter. They will not sit properly on my face. The arms are not lined up as they should be. They were given back to me and told they couldn't work with them.

I purchased my contacts on April 22. When I placed my order they didn't tell me it wouldn't be processed for ten days. When I didn't receive my order after a couple weeks, I looked it up to track it. I read on their website that they were closed for a holiday. When I placed my order there was no mention of it. I was traveling and having my order delivered out of state and didn't have enough contacts with me to cover my travels. I finally received my order after waiting 3 weeks! Terrible customer service!

Right on time Thanks. Its important receiving goods are ordered thanks. I have broke my glasses and couldn't see until Monday

How it possible that this company has such a high rating? Possible fake reviews by the company? Look at the better business bureau reviews. Run from this company. I purchased frames. They charged me. Never mailed anything. When I contacted them, they said it was on back order. After contacting them a second time, they said sorry it has been beyond 90 days. So no refund, but here is 30% off lense add ons. So you want me to buy something else after you failed to deliver the product? WOW! Don't just take my word, look at the better business review site on the number of complaints. Horrible company.

My pink Louise Eyewear is so good looking and very functional for everyday wear and I can even wear them out on a Special Ocassion.I Love EZ Contact Website to me it is The Best Place To order your eyewear and The price is the best by far.

I use multi-focal toric lenses which can be difficult to find. EZContacts had my exact prescription in stock and for a great price.

Great price, fast deliver, highly recommended seller.
I have been using Oliver Peoples glasses for a while, and will never switch.
I always get compliments on how great they look.

Positive: The order process was straightforward. Typical experience with onsite ordering.
Negative: Submitted insurance information on the side including uploading insurance documentation. Kept receiving emails to follow up on submitting insurance information from multiple different emails. After 5 or 6 emails, I finally responded that I had already submitted my forms online and even sent it to another representative on another email, do not email me again unless it is someone from the management team.

I have been purchasing contacts from EZ contacts for several years. I recently placed an order for two boxes of ASTIMATISM lenses. They sent me non-Astigmatism and a different RX than what I ordered and paid for. Because I assumed the lenses were correct, I opened the box. When I realized I was sent the wrong lenses, I contacted them and asked them to refund me or replace them with the correct ones. They refused saying because the box was opened (even though the contacts weren't open) they could not replace them or refund me the full amount. Even though it was their mistake! DO NOT BUY FROM THEM!

Ordering from EZContacts was simple and straightforward. However, when I received my glasses the first time, the lenses were loose in the frames. This would produce a rattling sound whenever you walked or cleaned the lenses. Customer service was understanding of the situation, and promptly sent me a return label to exchange the glasses. I mailed them back. It took almost two weeks for the new glasses. During that time I was moving from Michigan to Colorado. I sent customer service my updated mailing address. They failed to change the name on the mailing address. When the glasses arrived at the Colorado post office, they would not deliver them because that name was not associated with the P.O. Box. So, the glasses went back to New Jersey. It took another week for them to mail the glasses back out with the correct name. Upon receiving the glasses, they had the same issue as the first pair. The lenses were ridiculously loose in the frames. I sent them back for a full refund. I would not recommend using this company. Overall, this process took two months to resolve, but I still need new glasses.