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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Wisconsin
1 review
0 helpful votes
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Best eyeglasses online experience
June 28, 2024

Hands help all the way through purchase & delivery.

Date of experience: June 18, 2024
New York
1 review
0 helpful votes
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Great service. Fast shipping
June 28, 2024

Highly recommend. Fast shipping and easy to navigate website.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Great service
June 25, 2024

Everything worked great. Easy to order, easy upload of the Rx, a nd quick delivery. All at a very reasonable price. Thank you.

Date of experience: June 15, 2024
Alabama
1 review
0 helpful votes
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Gucci Glasses
June 24, 2024

Easy to order and put in your own prescription the pupil measuring tool helpful received on timely manner 2 days before expected

Date of experience: June 14, 2024
Arkansas
1 review
0 helpful votes
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Fast shipping
June 24, 2024

Thanks so much. Ordering was easy and shipping was fast!

Date of experience: June 14, 2024
Illinois
1 review
0 helpful votes
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I purchased contacts at least 3 different times and each time my contacts were different In shape and did not fit properly on my eye so they kept popping off. I thought I had my contacts inverted, so I took them out and put them on the other way. It was still the same problem. Eventually it scratched my cornea, and I can't wear contacts now for a long time. I took them all to my doctor's office.for review and inspection And found out that three out of five pairs were not shaped properly and were shaped in such a odd shape that most eyes could never handle to wear. By them being such a odd shape they would not fit on my eye and kept poping off, eventually it scratched my cornea and currently I cannot wear any contacts.

Date of experience: June 6, 2024
Olivia M. — EZContacts Rep
over a year old

Hi Monica,

Thank you for reaching out to us and providing feedback. We are incredibly sorry to hear about your experience with our contact lenses. We understand your dissatisfaction and want to assure you that we take this matter very seriously.

To investigate this issue further and offer you a proper resolution, please email us at [email protected] so we can address this issue promptly and ensure a satisfactory outcome.

We look forward to hearing from you shortly.

California
1 review
0 helpful votes
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Perfect!
June 16, 2024

I've had great success getting the eye gel my doctor prefers. Muro 128 works great.

Date of experience: June 6, 2024
Ohio
2 reviews
0 helpful votes
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Worth It
June 15, 2024

Amazing price and fast delivery. Easy ordering process.

Date of experience: June 5, 2024
New Mexico
1 review
0 helpful votes
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Great price
June 15, 2024

Found a lesser priced product at EZContacts. Will use them for sure in the future.

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Awesome.
June 15, 2024

Awesome and fast shipping! Great reasonable price.

Date of experience: June 4, 2024
Arizona
1 review
0 helpful votes
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EZ Contacts made my first time ordering contacts online a great one! Pricing was affordable, the website was easy to use, and the delivery was timely. I have already told my family about my experience as most of them wear contacts as well!

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Love EZContacts!
June 13, 2024

Great customer service, easy to order contacts and they get delievered very fast! Won't use any other place to get my contacts!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Kind and Perfect Service
June 13, 2024

EZ Contacts helped me a return and was kind, attentive and super helpful. I will absolutely be shopping with them again, especially when I need my new sunglasses. Thank you!

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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My experience with this item was bad based on the look and feel of the material.

EZContacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
North Carolina
2 reviews
0 helpful votes
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Easy
June 12, 2024

Easy to purchase and fast shipping. Very satisfied with my purchase.

Date of experience: June 2, 2024
Ohio
1 review
0 helpful votes
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Shipping
June 12, 2024

It's more affordable than 1800 contacts, but taking 2 and a half weeks to receive my order is a bit much.

Date of experience: June 2, 2024
Olivia M. — EZContacts Rep
over a year old

Hello,

Thank you for getting in touch and sharing your feedback. We are sorry to hear about the delay in your order.

According to the DHL tracking information, your order was delivered on March 7th. We appreciate your patience and understanding as we worked to resolve this delay for you.

If there's anything else we can do to assist you further, please don't hesitate to email us at [email protected]. Thank you for choosing to do business with us, and we hope you have a fantastic day ahead!

North Carolina
1 review
0 helpful votes
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Acuvue Contact Lens
June 12, 2024

Very fast shipping. Contacts were very reasonably priced. Very satisfied with the quality of my contact lens. I have ordered twice and will reorder again when I need more contacts.

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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Love my Precision Contacts
June 12, 2024

It was easy to navigate through the website and my contacts arrived when expected

Date of experience: June 2, 2024
Indiana
1 review
0 helpful votes
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5 stars
June 8, 2024

It was exactly what I ordered. The website was very easy to use. I was pleasantly surprised when my order came with a free contact case.

Date of experience: May 29, 2024
Colorado
1 review
0 helpful votes
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Great selection
June 8, 2024

I love shopping at EZContacts because they carry good frame options for my small face. This is my second purchase from them.

Date of experience: May 29, 2024