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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Excellent service. Great communication when a certain model was unavailable. Actually puts kids prescription sunglasses (Ray Bans no less) in reach. Thank you for reasonable pricing and great service.
I've had really good experience with EZContacts. I bought a pair of sunglasses and returned them. I haven't received the money from that yet, but I did order a new pair instead. I have not received those yet, but I suspect I will soon.
This is my second good experience with EZContacts. It was easy to search products on the web page, and my glasses are just perfect. Delivery took a longer than I expected (the information about shipping time could be more accurate), but I'm totally satisfied.
Dear Valued Customer:
We love hearing from you! Thank you for letting us know about your good experiences. We are looking forward in impressing you on all your future. Orders.
Sincerely,
This is my 3rd pair of glasses from EZ Contacts. All have been prescription sunglasses. This last pair was with a very faint tint and Crizal lenses. The prescription was dead on. The glasses were perfect. Crystal clear and a huge improvement.
I ordered a Burberry sunglasses and was pleasantly surprised that my order came days before the time promised. It came in original Burberry packaging plus complimentary lens cleaning liquid from Ezcontacts. The sunglasses are exactly the same as what I tried on in the store, only a lot cheaper. I will definitely recommend them to my friends and I am ordering a Coach sunglasses right away!
Dear Valued Customer:
Thank you so much for your positive feedback! We are excited to hear that you fell in love with your new designer Burberry glasses. Customer satisfaction is our main priority, thank you for letting us know how we are doing.
Sincerely,
I'm SO happy I found this website. I first ordered my contacts when searching for good price on google. The customer service Levi followed up how to obtain a copy of my script to confirm my order is right, very responsible of them! When I got an email that my order shipped and will arrive soon I got so excited and started looking for a pair of glasses. I wish they help me find a nice pair matching my face and style, I need large black frames to cover much of my face. I hope and believe ezcontacts will not let me down. Thank you
The selection and variety is great but I had to wait more than 1 month for my order due to several delays - the first 2 pairs I ordered ran out of stock and shipment did not arrive as promised. I had to follow-up. Customer service was friendly though
Dear Valued Customer:
Thank you for sharing your feedback! We're so sorry to hear that your initial order was on a backorder status. We try to stock lots of items in our inventory, and we let you know when we're out of stock. We're sorry that your order has been overlooked. We hope to service you more effectively in the future.
Sincerely,
They lied to me about shipping time over and over again. It got resolved only after I filed a complaint with the BBB. Terrible company!
I am a bit embarrassed! They did indeed send a shipping notification email - it had been caught by my spam filter so I didn't see it. AND, the frames were delivered the day after I posted my whiney review!
So, in light of recent facts, I take back my earlier review! The communication was fine and delivery was timely. I would use them again.
Cheers!
I ordered frames only - no prescription. They deducted my payment next day, so I assume based on their website that they processed my order then too.
The website shows my order as "Fully Shipped".
Really?! No one told me!.
10 days later: no confirmation of fulfillment or shipping and no frames!
Received glasses, bifocals were crooked and had to send back! Paid for postage! When I spoke with them, they couldn't tell me much about my glasses! Sent prescription to them today to help move things along! This has been going on for about a month!
Dear Valued Customer:
We're bothered to hear that you're not completely satisfied with your order. A customer service agent will contact you directly to provide you with the return / exchange options.
Sincerely,
My daughter has used contacts for years we have always bought them at the optical clinic we go to or Walmart due to college expenses I went a different route and tried this site, the price was great but after my daughter started using their contacts she stared with eye infections we thought it was just allergies at first she after a week or two without the contacts she will be fine then she will try again and a day or two later she will start again, I tried to get intough with their customer service but so far no luck. I do not recommend this site.
Ordered some Alexander McQueen glasses and they told me they were on back order via email. Then they sent another message a few days later saying the frames were discontinued. So basically the week I was expecting the frames they finally mentioned they didn't have them. Then I'm emailed a rep and she's telling me the other pair I selected they don't have either. All these frames are listed on their site! She shared that basically they don't stock the frames and that's how they get them at such a low price. I called a representative and he basically said that another pair will take up to three weeks to receive and when I asked if there was any way they could compensate the inconvenience he said he could give me 3-5 day shipping versus 5-7 day shipping. I will never use this company again.
Received my glasses, and immediately contacted them to let them know one lens was scratched. After some back and forth, they tell me to send them back and they will exchange them. The kicker, I pay shipping and any fees they determine. Should have done research on them before spending my money. Definitely will not be doing business with them in the future.
Glasses delivered late and customer service was difficult to deal with. Would not recommend to anyone else after our experience.
Dear Valued Customer:
Thank you for sharing your experience. We are very much bothered to hear about your order experience. Please be advised that prescription orders may take a bit longer for processing. We will reach out to you directly for a final resolution.
Sincerely,
Very impressed. I wasn't sure what to expect. But my glasses are perfect. I ordered Coach prescription glasses and the prescription was spot on. They absolutely fit perfectly. I recommend EZ contacts.
Dear Valued Customer:
Thank you for your 5 star rating! We're very much complimented to hear that you're satisfied with our quality product. Our professional lab handles each prescription order with great attention to detail. We feel good that you recognized our efforts.
Sincerely,
I got a great pair of glasses at a good price and I received them quicker than expected!
I would definitely buy from them again
Dear Valued Customer:
It's great to hear that your order has arrived right on time. We sure hope that you're looking good in your new eyewear!
Sincerely,
Soooo beautiful well made! Will definitely do more business in the future! Extra lenses, great carry case, warranty and authentic guarantee!
My teenage daughter was having a hard time finding frames she liked that fit her petite face. She finally found one pair of Kate Spade frames at a local store that was a good size and shape, but didn't love the color. Plus, they were very expensive. I was able to find the exact same frames on EZContacts, but in a color she liked. The best part was that the total price was about 30% of what it would have been locally. Since she had already tried them on in the store, we knew the shape and size worked. The only downside was the length of time it took to receive them. I ordered them on June 9 and they weren't even shipped until June 22. However, they arrived in a cute case with a small bottle of lens cleaning spray and mini eyeglass repair kit. Overall, we were very satisfied with our experience and will be back in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for posting your kind rating! We're thrilled to hear about your great experience. We will contact you directly to keep you posted with the return status and the new order status.
Sincerely,