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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I had been looking for a good price on some Smith Optics sunglasses when I stumbled upon this site. Found the pair I wanted relatively quickly despite the poor mobile webpage, I immediately bought them. This is probably the first time I haven't looked at the reviews for a website I've been buying from, and when I saw the reviews I got very very worried. My glasses said order processing for 2 days before they shipped, but my bank account was charged within minutes of ordering them. The box came in the mail about a week later, and I was please try surprised when I opened it. The sunglasses came in a true Smith Optics semi hard semi soft case with everything that should have been included plus a microfiber cloth, screwdriver for little adjustments, and a lens cleaner.
I can't speak for those looking for prescription items but if I ever need to buy sunglasses again I will definitely come back to EZ Contacts.
Amazing costumer service, easy Ana fast.
Thought I needed an exchange, and they were sooo helpful. But all worked out!
Thank you for an amazing price that beat all other prices
It was very easy to order the frames I chose. Time frame was also good. I called customer service to get a delivery date after two weeks and I was given that date, arrived on time. The only thing I was disappointed in was the lack of more blue in the tortoise shell frames I received vs what I saw on line.
Glasses look and feel great. Ordering was easy and so much more affordable than my doctor's office. This was my first on-line glasses purchase and I will order again in the future.
Dear Valued Customer:
Thank you so much for sharing your feedback! We're glad to hear that you found the ordering process to be simple and efficient. We are looking forward in serving you again in the future.
Sincerely,
Ez contacts has great prices. I received my glasses within 10 business days. I love my glasses.
Thank you!
Dear Valued Customer:
Thank you so much for your good rating! We're glad to hear that you're enjoying your new purchase. We're looking forward in continue being your # 1 source for all your eyewear needs.
Sincerely,
I was hesitant to try EZcontacts because I wasn't sure if they were legit but they definitely are! Easy, quick and cheap process!
Dear Valued Customer:
Thank you for posting your review! Rest assured that all our products are guaranteed to be 100% authentic coming directly from the manufacturer. We're glad that you enjoyed your shopping experience [email protected]
Sincerely,
Every time I order something it's never ready to ship it's never in stock it's alway on back order. So if it's not available why does the company sell the glasses
I have been trying to find contacts at a more affordable price. After countless websites I came across ezcontacts. They have the best prices, even better than club store prices. In addition they have a great selection on eyewear. The process is quick and easy. If you ever need help, they have a great chat available that will answer question. Highly recommend.
I really didn't expect much from this site but Ezcontacts exceeded my expectations. Maybe I didn't see it but the doesn't tell you about the extra little things you get with your order. Honestly I liked that. I like finding more than what I paid for and I love the prices! I was going to end up spending over $300 at my local Pearle Vision and I paid half that witH EZcontacts. I will definitely but fro this site again and I found what I was looking for.
I have been waiting almost 2 months and still have not got my glasses. Do not buy from this website.
Dear Valued Customer;
Thanks for your feedback! It appears to be that we have shipped your order yet the package came back to our warehouse. We will contact you directly for an accurate shipping address so we can send you the order.
Sincerely,
I was unable to see through the lenses I received. The shape of the glasses was too large for me. I was easily able to resolve the situation and returned the glasses with a satisfactory refund.
Dear Valued Customer:
Thank you so much for your feedback! We are happy to hear that your return process has been completed to your satisfaction. We sure hope to service you more effectively in the future.
Sincerely,
I like the glasses but when I ordered them the site said 3-5 days for delivery and about 3 days after I ordered I got emailed that it would be 15+ days. Glasses are as expected and cost less than eyeglass shop that I visited previously
After placing my order with EZ Contacts, I received a call to confirm the order and to ask if I had any questions. Such personal contact gave me confidence that I would be receiving exactly what I wanted. I did. Great prescription sunglasses.
Dear Valued Customer:
We love hearing from you! We are proud to offer personalized customer service to insure order accuracy. We are so happy to hear that you're enjoying your new designer shades.
Sincerely,
Very poor customer service and it take forever to get your product they was 30 days late on shipping my glasses told me it would be take 2 wks and it took 6 wks avoid this company.
Dear Valued Customer:
Thank you for sharing your feedback! Seems like your order has been placed on a manufacturer's backorder. In case there's a delay, an email is sent within 24-48 hours. We're sorry that yours has been overlooked. We upgraded your shipping method to insure a faster and safer delivery.
Sincerely,
Ordered about a month ago and got them two weeks ago and just love them. Really cheap which is always great! I cant wait till i get to order another pair just waiting for another coupon to come to my email.
Dear Valued Customer:
Thank you for leaving your feedback. We offer greatly discounted prices on all our designer eyewear. We're glad to hear that you love yours!
We are looking forward in serving you again in the near future.
Sincerely,
I had a lot of questions and the online chat customer service chat was very helpful. My glasses arrived within the week and are perfect and beautiful.
The metal hinges make noise when I put the glasses in and out. I never have a Coach glasses with that poor quality.
Dear Valued Customer:
Thank your for your review! We're sorry to hear that you're not completely satisfied with your order. We sure want to make things right. We will reach out to you directly to guide you through our return / exchange policy.
Sincerely,
Took over a week and a half to get the order. That's just for frames without prescription in them. With prescription I imagine it would be much longer. I love the frames otherwise.
Glasses are completely stretched out. They don't even go on my ears.
Legs are completely open wide theyvdint even align
Dear Valued Customer:
We appreciate your feedback! Although our orders go through inspection prior to shipping, we're sorry that yours arrived this way. A customer service agent will contact you directly to further assist you.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We love to hear your feedback! Customer satisfaction is our main concern and we're glad to hear that you liked our service. We are looking forward to impress you on all your future orders.
Sincerely,