EZContactsReviews 6,720

First order from EZContacts--order confirmed, credit card charged, then notice that my frames were not in stock (a fact that should have been noted on the website, and that I should have been advised of before ordering). My request for some compensation for this unwarranted delay was disregarded. After 6 weeks, I received my order. The sunglasses were fine, so I overlooked the failures of customer service. I should have known better, but I placed a second order, hoping the company would try to remedy my earlier dissatisfaction with expedited service. No such luck. Once again, only after I had placed the order, I received notice that my order would be delayed for up to 6 weeks! Repeated queries to Customer Service have not even been acknowledged, much less answered. The lack of candor in product availability is unacceptable, but the lack of customer service in trying to remedy this frustration is abominable.

This was my second time ordering glasses through EZ contacts and it wasnt any better than the first.

When I ordered my glasses they say nothing about not having them in stock. Days later I got an email saying they would take an extra 15 days because they need to get the frames from Italy.

In the email they stated that there is now an opertunity to contact them to switch frames but the only reason I went with them in the first places was that they had the frames I wanted for a good price. After that, it took longer than 15 days and there is no updates through the website. It simply says processing. So you have to email them and BAM, they now have the frames all of a sudden and its only going to take 10 more days to get them to you because you picked the free shipping. If you take that long to fill an order, good customer service upgrades to faster shipping.

If this company wants to improve, they need to state up front how long it will take just to get the glasses in stock, improve their orders page to better reflect where they are in prosessing and take care of their customers when they fall behind on fulfillment.

The 1 Star Im giving is for pricebut honestly not worth it.

Ordered contacts for three day delivery. On day 5 of waiting for contacts after order said "fully shipped" on their webpage started trying to contact them. Tried to contact company via email and live chat on numerous occasions and got no response to my question regarding delivery and shipment tracking. Finally got theough on the phone (after long waits numerous times) and was told my contacts were not shipped because the manufacturer was backordered and they would take another 2-3 weeks to be available, and would be shipped via three day delivery once available. I asked when EZContact became aware of this backorder and was told "the day the contacts were ordered." I asked why no one contacted me to advise me of this and was told they planned on sending an email later today (8 days after my order was made. I asked to cancel the order and was told my order cancellation would process in about a day because they needed to send a cancellation to the manufacturer first and receive confirmation of cancellation from them before they could process my cancellation, and that I would be reimbursed 3-5 days after that. So now I have no contacts after 8 days of waiting for my order, and will not be issued a refund so that I can purchase from a reputable seller for another 4-6 days. Would never use them again - no matter how much they claim to be saving me.