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EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Love my glasses! The price was exceptional and the website was really easy to use. There are lots of choices for designers and frames. Will order from here again!
Although glasses were on back order I was notified promptly after ordering. Price compared to other vendors was worth the wait. Excellent selection and easy ordering
They have glasses that are on back order for 2 months, but still sell them. By the time the let me know it was to late.
The quality of the progressive lenses are disappointed. I chose the thinnest
Lenses you have. They came out thicker than my old lenses. The edge of the lenses are not smooth.
Price on contacts was good so I ordered 2 boxes - they sent prescription for my right eye - I only ordered for my left. They sent shipping confirmation when I read and realized wrong contacts I emailed them, no reply. I received them, called immediately, they acknowledged not what I ordered and said I could return for credit. I had not opened package - sent exact same package back with return label. They received and informed me only 1 box was in package. What * - it was the package they had sent me unopened.
I always read reviews before buying, slipped up in this case - all reviews are terrible - regardless of price - DO NOT USE THIS COMPANY!
*Language redacted by admin
Shipping took some time but that's not what really was the issue. It was the fact that my sunglasses where supposed to have gray lens but what I got is some kind of red tent. Other than that the glasses are fine.
Not only did my glasses arrive on time, but the quality is great. My favorite thing about this company though is the employee who assisted me on the telephone!
I had a wonderful experience with this company. I received a beautiful pair of glasses that looked exactly like the ones I saw online and they are good quality and arrived quickly! I will definitely use this company for my family's glasses as well. Great experience!
I copied my RX down-and the glasses came all wrong! And 2 pairs instead on one! How do I return them
I would like to try again then to order from you
Dear Valued Customer:
We're sorry to hear that you're not completely satisfied with your order. We'll contact you directly to guide you through the return / exchange process.
Sincerely,
Placed my order on June 12th, 2017 for two pairs of glasses. One pair was partially shipped on June 18th. The second pair has not been shipped yet. Still no word of a back order or other complication that would cause such a delay on the second pair and it's July 3rd now...
You guys are affordable and I enjoyed my new glasses. I went to several websites in the past and looked at their glasses selections and was dissatisfied but with EZCONTACTS it was quick and easy and somewhat effortless.
The prices can't be beat. I'd like to get another 4 pairs of glasses. I love Crizal coating because it's the only coating that provides some amudgeproofibg as well. I tinted my glasses too, with a gradient tint. Nice, but a little too dark at 20%. Would love to return them for an adjustment, but this order took 3 weeks, wayyyy too long as it was. I didn't have any glasses the entire time I waited for the order to be processed. I tried communicating with the company a number of times, but was unsuccessful.
I am very pleased with my glasses. This is my second pair I have gotten from this website and the same frame. I love the frames so much I ordered with a new script in a different color than what I have.
I contacted customer service to make a change and 2 weeks later finally got an answer that it´s too late now. Well you don´t say?!?! Also no try to make it up to me.
Frames were cheap but eyeglass lenses were way too expensive for the poor quality
I love my new glasses. They fit well, they're stylish, and they were very well priced.
I am indeed a very satisfied customer that I have already purchased a second pair of glasses.
But I love my mu sun glasses and will be buying glasses again. The price was just right. Name brand price was so reasonable
Order took about a month to receive! Glasses should not take that long to order. Price was great but I had to call in and ask for details.
Dear Valued Customer:
We appreciate your feedback! We apologize about the unexpected delay to your order. Seems like there's been a shipping delay on the manufacturer's end- my apologies! We are glad to see that your order has been delivered and we hope that everything turned out to be ok.
Sincerely,
My stepdaughter convinced me to try this site when I needed a pair of driving glasses. She taught me how to take the measurement and helped me browse glasses. They are accurate and I get compliments on what was intended to be a backup pair of glasses!
Dear Valued Customer:
We love hearing from you! We are very much complimented to hear that you're satisfied with your order! Be sure to visit our website for upcoming promotions and specials.
Sincerely,
I had made 2 purchases within a month. My first order was brand name sunglasses that arrived within days of ordering. The second order was also brand name frames with prescription, it took a little over a week, but was expected due to the Rx lenses. Overall, great experience and great prices, will purchase again in the near future. Thanks EZContacts.
It took a little time, I think 16 days from order to arrival but everything seems to be in order! Would recommend.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support


Dear Valued Customer:
We appreciate your feedback! We are bothered to hear that you're not completely satisfied with your new order. We will have our optician contact you directly to discuss your available options.
Sincerely,