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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Oregon
1 review
0 helpful votes
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Very satisfied!
July 9, 2017

Love my glasses! The price was exceptional and the website was really easy to use. There are lots of choices for designers and frames. Will order from here again!

Date of experience: July 6, 2017
California
1 review
0 helpful votes
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Great price and service
July 8, 2017

Although glasses were on back order I was notified promptly after ordering. Price compared to other vendors was worth the wait. Excellent selection and easy ordering

Date of experience: July 6, 2017
District of Columbia
1 review
0 helpful votes
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Wasnt so happy
July 8, 2017

They have glasses that are on back order for 2 months, but still sell them. By the time the let me know it was to late.

Date of experience: July 6, 2017
Georgia
1 review
0 helpful votes
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Disappointed lenses
July 8, 2017

The quality of the progressive lenses are disappointed. I chose the thinnest
Lenses you have. They came out thicker than my old lenses. The edge of the lenses are not smooth.

Date of experience: July 5, 2017
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

We appreciate your feedback! We are bothered to hear that you're not completely satisfied with your new order. We will have our optician contact you directly to discuss your available options.

Sincerely,

Florida
4 reviews
7 helpful votes
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Price on contacts was good so I ordered 2 boxes - they sent prescription for my right eye - I only ordered for my left. They sent shipping confirmation when I read and realized wrong contacts I emailed them, no reply. I received them, called immediately, they acknowledged not what I ordered and said I could return for credit. I had not opened package - sent exact same package back with return label. They received and informed me only 1 box was in package. What * - it was the package they had sent me unopened.
I always read reviews before buying, slipped up in this case - all reviews are terrible - regardless of price - DO NOT USE THIS COMPANY!

*Language redacted by admin

Date of experience: July 5, 2017
New Jersey
1 review
0 helpful votes
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What can I say I got them.
July 7, 2017

Shipping took some time but that's not what really was the issue. It was the fact that my sunglasses where supposed to have gray lens but what I got is some kind of red tent. Other than that the glasses are fine.

Date of experience: July 5, 2017
Ireland
1 review
0 helpful votes
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Excellent and caring service
July 5, 2017

Not only did my glasses arrive on time, but the quality is great. My favorite thing about this company though is the employee who assisted me on the telephone!

Date of experience: July 4, 2017
California
1 review
0 helpful votes
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Great Company! Lovely Glasses!
July 5, 2017

I had a wonderful experience with this company. I received a beautiful pair of glasses that looked exactly like the ones I saw online and they are good quality and arrived quickly! I will definitely use this company for my family's glasses as well. Great experience!

Date of experience: July 4, 2017
Colorado
1 review
1 helpful vote
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Need to return
July 5, 2017

I copied my RX down-and the glasses came all wrong! And 2 pairs instead on one! How do I return them
I would like to try again then to order from you

Date of experience: July 3, 2017
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

We're sorry to hear that you're not completely satisfied with your order. We'll contact you directly to guide you through the return / exchange process.

Sincerely,

Connecticut
1 review
0 helpful votes
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Where are my glasses?
July 5, 2017

Placed my order on June 12th, 2017 for two pairs of glasses. One pair was partially shipped on June 18th. The second pair has not been shipped yet. Still no word of a back order or other complication that would cause such a delay on the second pair and it's July 3rd now...

Date of experience: July 3, 2017
Kansas
1 review
1 helpful vote
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Awesome
July 3, 2017

You guys are affordable and I enjoyed my new glasses. I went to several websites in the past and looked at their glasses selections and was dissatisfied but with EZCONTACTS it was quick and easy and somewhat effortless.

Date of experience: July 3, 2017
Pennsylvania
1 review
0 helpful votes
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The prices can't be beat. I'd like to get another 4 pairs of glasses. I love Crizal coating because it's the only coating that provides some amudgeproofibg as well. I tinted my glasses too, with a gradient tint. Nice, but a little too dark at 20%. Would love to return them for an adjustment, but this order took 3 weeks, wayyyy too long as it was. I didn't have any glasses the entire time I waited for the order to be processed. I tried communicating with the company a number of times, but was unsuccessful.

Date of experience: July 3, 2017
Texas
1 review
0 helpful votes
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Love my glasses
July 4, 2017

I am very pleased with my glasses. This is my second pair I have gotten from this website and the same frame. I love the frames so much I ordered with a new script in a different color than what I have.

Date of experience: July 2, 2017
Hawaii
1 review
0 helpful votes
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I contacted customer service to make a change and 2 weeks later finally got an answer that it´s too late now. Well you don´t say?!?! Also no try to make it up to me.
Frames were cheap but eyeglass lenses were way too expensive for the poor quality

Date of experience: July 1, 2017
California
1 review
1 helpful vote
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Perfection!
July 3, 2017

I love my new glasses. They fit well, they're stylish, and they were very well priced.
I am indeed a very satisfied customer that I have already purchased a second pair of glasses.

Date of experience: July 1, 2017
New Jersey
1 review
1 helpful vote
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But I love my mu sun glasses and will be buying glasses again. The price was just right. Name brand price was so reasonable

Date of experience: July 1, 2017
Colorado
1 review
0 helpful votes
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Order took about a month to receive! Glasses should not take that long to order. Price was great but I had to call in and ask for details.

Date of experience: July 1, 2017
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

We appreciate your feedback! We apologize about the unexpected delay to your order. Seems like there's been a shipping delay on the manufacturer's end- my apologies! We are glad to see that your order has been delivered and we hope that everything turned out to be ok.

Sincerely,

New York
3 reviews
1 helpful vote
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Great product for a great price
July 3, 2017

My stepdaughter convinced me to try this site when I needed a pair of driving glasses. She taught me how to take the measurement and helped me browse glasses. They are accurate and I get compliments on what was intended to be a backup pair of glasses!

Date of experience: July 1, 2017
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

We love hearing from you! We are very much complimented to hear that you're satisfied with your order! Be sure to visit our website for upcoming promotions and specials.

Sincerely,

California
1 review
2 helpful votes
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Authentic and fast
July 3, 2017

I had made 2 purchases within a month. My first order was brand name sunglasses that arrived within days of ordering. The second order was also brand name frames with prescription, it took a little over a week, but was expected due to the Rx lenses. Overall, great experience and great prices, will purchase again in the near future. Thanks EZContacts.

Date of experience: June 30, 2017
Maine
1 review
1 helpful vote
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Positive Experience
July 2, 2017

It took a little time, I think 16 days from order to arrival but everything seems to be in order! Would recommend.

Date of experience: June 30, 2017