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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I ordered prescription Ray-Ban sunglasses for my daughter. I'm just glad I thought ahead and ordered them a few weeks before heading on vacation. If you need prescription glasses/sunglasses and hope to get them in 1 - 2 weeks. Think again. Our order from date of purchased (May 30th) to arrival at our door took (June 17th) took 18 days to arrive. I did have to chat once with their customer support reps to get an update since I was expecting a bit shorter turn around. However, we are pleased with the end product and that's what matters. I would not hesitate to purchase again from EZContacts. I just know that the turnaround will be 2.5-3 weeks.
A bit of a wait for the glasses however great price and good quality glasses so well worth the wait.
They were not responsive. The script I sent them was gotten 2 days prior and they are not the proper lenses.
Dear Valued Customer:
Thank you for sharing your feedback! We are sorry to hear that you're not completely satisfied with your order. A customer service agent has been assigned to contact you directly regarding your exchange options.
Sincerely,
EZ Contacts does not stand behind their product nor will they repair. They offer a 30 day warranty. I would hope they would not break within 30 days, seriously? They do not respond to live chat. They will put you on hold and never come back (hoping one would give up I assume). Well- I gave up. I ordered the same glasses for less on Amazon Prime this morning. I will received them TODAY. They offer a one year warranty. Thanks Amazon. Shame on you EZ Contacts.
I found the frames that I wanted but my insurance wasn't par so I did a Google search for them and EZContacts came up. I'm so happy I found them on your site! They were less expensive and the turn around was super quick. Thank you!
Dear Valued Customer:
Thank you so much for your great feedback! We're excited to hear that you came across our website. We're surely looking forward in serving you again in the future.
Sincerely,
Another perfect EXContacts transaction. Ordered two pair of prescription glasses for my son and I. Great prices, fast shipment, beautiful glasses.
This is the 2nd pair I've ordered that are bent. Ive email you guys about it but no one has gotten back to me. I don't think Ill be ordering any more glasses with your company any more
Dear Valued Customer:
Thank you for your feedback! We're so sorry to hear that your order slipped through our quality control and arrived to you this way. We'll contact you directly to provide you with the return details so we can replace the order for you.
Sincerely,
I ordered my glasses on June 1. On June 10, my order was still processing which was way longer than their website said it would be. So I emailed customer service, took several days for a response. Once getting a response, I got told they shipped my glasses but for the next 3 days USPS had a message that just said they had made the shipping label but not shipped anything. I did finally get my glasses over 3 weeks after ordering and I am happy with them.
Beautiful glasses... excellent price. Easy process. I am thrilled with my purchase and highly recommend.
I ordered my glasses, chose and paid for expedited shipping but it still took 2 weeks to arrive. My other routine orders took 3 weeks from date of order to delivery. Way too long. Very dissatisfied.
Dear Valued Customer:
We appreciate your feedback! Please be advised that prescription orders may take a bit longer for processing. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I've never ordered glasses online before so I was nervous about trying this. But the glasses turned out so perfect and the price was amazing. I get compliments on these glasses everywhere I go.
Back ordered item never became available and after 4 months waiting had to accept an alternative that is not satisfying
Don't bait and switch
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are sorry about the unexpected delay to your order. Please be advised that once a frame goes on a manufacturer's backorder, the ETA can change without prior notice. We will contact you directly to further address your concerns.
Sincerely,
If you have 2-3 weeks to wait for a new box of contacts - this might be a great site for you. If you're looking to get them in 3-5 days, 100% avoid! They have the slowest shipping ever. I choose the option to have them call my eye doctor to verify my prescription and I had to chat with them to even get that done quickly. They are slow about everything. Slow, slow, slow!
Dear Valued Customer:
Thank you for sharing your feedback! Please be advised about our 1-3 days processing time for all orders. Once your prescription is verified by your doctor, your order is approved to be shipped. Since your order was placed over the weekend, it was processed within the time frame provided.
Sincerely,
Placed an order on June 9th still waiting on June 27 for someone to tell me where my order is. I've called 5 times each time having to wait over 30 minutes. Have been waiting for weeks for a Supervisor to call me. No one can tell me when I'm going to get my glasses. When they are finished they want to ship them to me via ground shipping. Worse experience ever!
Dear Valued Customer:
Thank you for your feedback! We are sorry about the unexpected delay to your order. Please be advised that custom prescription orders may take longer for processing. We upgraded your shipping for a faster delivery. We hope that your order has arrived intact, and that you're completely satisfied.
Sincerely,
Had a wonderful experience with customer service rep Hadjji G, they were able to help me with all my issues and get my order started.
I will say I was very disappointed in EZ contacts as they held up my order to "process my Rx" without notifying me (when I had uploaded my Rx at time of order, almost a week ago). This significantly delays time of delivery which is going to pose a real problem for me.
Love these new glasses. They fit perfectly and also love how light they are. Thank you for the speedy delivery on them.
Extremely slow service. They do not tell you upfront how long it will take for the glasses, until you place order. Only then, do you learn of the long wait time.
Will not use again.
It was very easy to buy my families contacts and glasses using the website. Prices were best around too! I scanned and sent over the prescription for the glasses and everything showed up at the door very quickly. I will definitely use again and again! Thank You EZContacts!
Very very disappointed w my last purchase. I've purchased a pair of sunglasses in the past and went perfect. However, this time, three things went wrong.
1- shipping was expected to arrive in 4 days... however I didn't recieve them until 15 days later.
2- I called the customer service after 9 days to see what happened and I explained to her I'm leaving the country and need them immediately and I never received a follow up email or call as she said she would contact the warehouse and get back to me.
3- upon arrival of the glasses, the glasses arrived defective. The temples of the glasses on the left side was bent outwards and curved funny. I called and they explained to me it would take another 2-3 weeks if I sent them in so they can fix and be returned to me. I ended up just having them fixed at my local eye glass place since they can heat the plastic frame and remold them back normal as much as possible. I'm just really disappointed.
Glasses were professinally made and in great shape but order took much longer to process than I thought it would take. Not a big deal buy should probably give customers an estimate of how long it's going to take.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for taking the time to share your feedback! Please be advised that prescription orders may take a bit longer for processing. We are glad to hear that you're satisfied with your order.
We are looking forward in continue doing business with you again in the future.
Sincerely,